Welcome to ACE Training!

Career & Academic Professionals

CA PRO TRAINING CENTER

Formerly SGC Academic Hub Inc.

Executive Summary
o a training consultancy and provider
o oers CUSTOMIZED so# skills training to college/university
students and corporate employees
o Founded by Mae de Sesto, 13 years in the industry
o Business type: Sole proprietorship (2015)
CorporaLon and TESDA AccreditaLon (2016)

History
2005 - 2008


2007 - 2008


2009 present

ESL Tutors (Studentdesk Inc)

Group trainings to companies and schools
Call Center Training Center
(Accentpoint Co./ SGC Academic Hub Inc.)
Focused on colleges/ universiLes

SUCCESS RECORD:

Trained around 12,000 Filipino college students/ employees/ job seekers
Repeat business with major clients
Excellent feedback from parLcipants and clients

Mission
Help boost the success of our target parLcipants in the
aspects of academic and career growth through
providing rich and s@mula@ng SOFT SKILLS training
programs that are customized based on desired
outcome and needs.

The end goal is to support the Filipino workers locally
and globally, thus creaLng a posiLve impact in our
country's economic and social growth.

Vision 2016
We will be the household brand in providing
quality, exible, and cost-eecLve soc-skills
training in the higher educaLon industry.

We will also be one of the top opLons of
growing SMEs in terms of manpower training
and development in the aspect of soc-skills.

Vision 2017

TVET INSTITUTE

Possible Courses:
BPO
Business AdministraLon
IT
E-commerce
Entrepreneurship

SOFT SKILLS TRAINING CENTER

Programs:
CommunicaLon and PerDev
CerLcaLon

Catering to:
Companies
Schools
LGUs

Vision 2020

Provide volunteer teachers/ Summer Programs

Tie up with barangays/ DSWD/ NGOs
Focus on abandoned/ abused/ impoverished children

Give a man a fish and you feed him for a day; teach a man to fish and you feed him
for a lifetime. -Maimonides

Keys to Success
o Repeat business with 70% of clients
o Leveraging on sales and markeLng strategies
and alliances
o ApplicaLon of standard business pracLces in
nance and human resource

Programs Offered

Professional Image

PERSONALITY

Leadership
Entrepreneurship
21st Century Skills

CAREER

Job Search and

Interview Skills
Sales & Customer Service
Business CommunicaLon
Technical WriLng
PresentaLon Skills
Public Speaking

COMMUNICATION

English for Special Purposes

General English Programs:
Grammar
Speech Clarity
Academic Reading, Listening, and Speaking

For Companies
English for Special Purposes
Business Communica6on
ProPresenter (Presenta6on Skills)
Personality Development

Other Oerings:
Customer Service

Sales Training and Mo6va6on

Stress Management
Produc6vity Boost

ACE Training SCT 2015

Client Prole
Siena College Taytay
Managed by Dominican Sisters religious, values-
oriented, conservaLve
IHM (InternaLonal Hospitality Management) and TM
(Travel Management) Department, head by Mrs
Romero.
BS AccounLng and BS Business AdministraLon
(major in Mktg)
We may expect cancellaLons* during bad weather

Learner Prole
BSBA students generally obedient and compliant to
standards and rules but also have higher expectaLons
towards their trainers
- In general, more sensiLve and quiet
IHM students generally rowdy, many are non-
compliant to rules, some think ACE Training is a
nuisance, generally have busier schedule compared to
other departments esp during 3rd year, a few are
excellent students
TM similar to the altudes of BSBA students

Learner Types
Visual 35%
SomaLc 30%
Auditory 20%
Intellectual
15%

Classroom Behaviors

Comes in late
Always absent
Passive
Indierent or refuses to parLcipate
Too talkaLve (senseless talk)
Bully
Too shy
Over the top parLcipators
Know-it-all
Gadget-aholics
Lack of responsiveness

The Program: Terminology

ESP
JSIS
ProPresenter
Professional image enhancement
Personal branding
Moodle
Soc Skills
Trainer vs teacher
Coach vs mentor
Understanding SCTs secLoning and grouping
Skills vs subskills
Competencies
Themes

METHODS: APPROACH
Beliefs:

CommunicaLng is priority; language is a vessel

Fluency over accuracy as it is urgent; increase
accuracy in Lme
Lower aecLve lters facilitate learning
People language learn faster in situaLons that
requires performing an urgent and important task
People also learn through behavior and habits
Variety of English + neutral accent

80% Task-based learning

10% -20% audio-lingual
Community learning

METHODS: DESIGN
GOALS:
Get trainees to talk and perform tasks
Model good language, communicaLon skills, and image
Prepare them for real world communicaLon
TYPES OF ACTIVITIES:
Speaking: Task = situaLon + funcLon; gap exercises, few
drills for funcLon
Listening: Gap ll, comprehension to details, listening to
speaking
Reading: Jigsaw reading, minimal, they read only for task
instrucLon or as a prerequisite to a task

METHODS: DESIGN
LEARNER ROLES: performers of tasks - individuals & groups
TRAINER ROLES: guides the performers, evaluates performance, provides
feedback, 3rd-4th colleague, manager, prospect employer (wear dierent hats)
LEARNER-TRAINER DISTANCE:

I 1st yr
I 2nd Yr
I 4th yr
I 3rd Yr
SOCIAL DISTANCE

METHODS: TYPES OF INTERACTION

Less: Trainer Trainee
More: Trainee vv Trainee and Trainee Trainer
- We ask quesLons more ocen than we provide answers
- Instead of: I think say, what do you think?
- Tip: The way to a persons heart is through your ears and not
her stomach. (eecLve sales technique)
- Use examples of your experience but limit it: avoid lecturing,
moLvaLonal speeches, lingering in one topic, branching out to
several irrelevant topics
- Manage Lme: focus on output more than input
- Remember we have a straighworward approach

CORRECTIVE FEEDBACK
TYPE

COMPETENCY

ERROR TYPE

ElicitaLon

Language funcLons/ grammar

Word choice, spoken

grammar

RepeLLon

PronunciaLon drills
Grammar in context

pron

Recast

PronunciaLon in context
Speaking tasks

Pron, gram

Clarify

Grammar in context

MetalinguisLc

Grammar, pronunciaLon: symbols

etc.

Explicit

During grammar lessons

task compleLon

grammar

Quality Assurance
QUALITY OF CLASSROOM MGT: retenLon of trainees*

QUALITY OF DELIVERY:
Agenda checklist
Note which acLviLes you had diculty facilitaLng
Personal challenges encountered
Quality assurance trainer may sit or watch, or through recording
Self-evaluaLon
Trainees evaluaLon
Feedback from department heads, faculty members, other SCT
personnel

QUALITY OF THE PROGRAM
End of training season meeLng

PROVIDING CLEAR INSTRUCTIONS

1.
2.
3.
4.

Make sure to read instrucLons yourself!

Visualize the acLvity: its ow and Lming
You can demonstrate
Ask close ended quesLons
Ex. Do we do this per pair or individually?
Are we listening for gist or details?
How much Lme do we have?
Never: Do you understand?

Corporate Image: aTtudes, general conduct

- Always come prepared
- Be polite to clients and students but never too
sociable and chit cha|y
- Avoid being too casual: physical contact, terms of
endearment, be careful with jokes
- Do not exchange personal phone numbers and
Facebook account*

Corporate Image: aTtudes, general conduct

- Other forms of inappropriate fraternizaLon
- Do not invite outsiders inside the training room
and the faculty room. This is not our workplace.
Guests stay at the lobby.
- Protect company intellectual and tangible
property
- No smoking inside and outside the gates of SCT
- START the training on Lme, END on Lme.


ALWAYS BE IN YOUR MOST
PROFESSIONAL,
NEATEST CORPORATE ATTIRE.
And WEAR MAKEUP.

CLIENT REGULATIONS
Garbage segregaLon
Fire drills
Masses
Dress code: length of skirt, neckline, hair color,
etc

www.acesct.weebly.com
I. Programs:
o preview of the agenda and materials
o Filler acLviLes

II. Reports:
oA|endance
oEvaluaLon reports
oIncident reports