Chris Ballard

WTE #9
The following job posting is for a Network Analyst position at High Point University.
The University is a large organization with many different departments that have
varying requirements. However among the IT department it is clear that nearly all
positions require a bachelors degree in Computer Science or a related field.
High Point University is rated as one of the top schools in the South East. It
has routinely held on to this title for the last several years. As such the students
that attend the University expect the best infrastructure to support their
educational needs.
It appears that this employer is looking for candidates that possess not only
technical skills but also interpersonal and social skills needed to interact inside a
large organization. Candidates need to have a bachelors degree or many years of
experience. I am currently nearing the completion of my degree in Computer
Science and I have nearly a decade of experience in the US Army with many of the
technologies this position require. These qualities would make me a good candidate
to apply for this position. One area in which I would differ from what the job requires
is in its up time requirements. Due to the supply and logistical problems faced in the
Army, our up time was significantly lower than the 99.99% up time requirement
High Point requires. Because of this I may not know the procedures that the civilian
market uses to maintain those high uptime numbers.

We're looking for a

Network Analyst

(req65)

Department: Information Technology

Position Summary
The Network Analyst is responsible for the ongoing configuration and support of the organization's network
infrastructure that powers the wired, wireless, and VoIP needs of the main campus and extension sites. They are
charged with deploying, configuring, and maintaining enterprise level networks to support data communications.
The Network Analyst works as a member of the Infrastructure Services team and is charged to understand the
goals/objectives of that team and how it supports those of the OIT division.
Qualifications
Education:

Bachelors degree in computer science, or equivalent combination of education and experience.

Cisco or equivalent network certification (CCNA; CCNP; CompTIA Network +) highly preferred.

Certified Information Systems Security Professional (CISSP) highly preferred.

Experience:

2-5 years of progressive experience with Enterprise wired networks, Enterprise wireless networking, VoIP
communications, Firewall configuration and management, Pro-Active Monitoring Tools configuration and
management Cisco wireless management preferred.

SolarWinds (or similar enterprise monitoring solution) experience preferred.

Cisco Unified Communications management experience preferred.

Interpersonal Skills:

Excellent verbal and written communication skills.

Excellent critical thinking and problem solving skills.

Positive attitude and solutions oriented thinking.

Ability to communicate technical concepts to both technical and non-technical audiences

Essential Functions:
Network Management Support

Configure and manage campus LAN network infrastructure to achieve target uptime and reliability of
99.99%.

Configure and manage campus wireless network infrastructure to achieve target uptime and reliability of
99.99%.

Configure and manage campus VOIP infrastructure to achieve target uptime and reliability of 99.99%.

Monitor, analyze, and shape LAN and Wireless network traffic.

Design and configure the monitoring of network elements to pro-actively troubleshoot and manage the
foundational network infrastructure.

Develop and maintain network documentation in accordance with defined OIT standards within 3 business
days of any approved changes.

Monitor security threats and deploy appropriate security measures in accordance with OIT change
management process.

Provide level 3 technical support for enterprise systems.

Consultancy

Work with OIT teams, project teams, and institutional leadership teams in problem analysis, solution
identification, implementation, and delivery activities.

Work closely with OIT teams and campus customers to understand project requirements and recommend
sustainable solutions that meet defined business and academic needs.

Serve as technical contact for cloud and external vendor technical analysis.

Provide mentorship and guidance to Associate Network Analysts as directed by the Manager of
Infrastructure Services.

Respond to escalated user support requests within 1 business day.

Diagnose and resolve at least 90% of assigned Help Desk tickets within 3 business days.

Achieve and maintain a 99.9% user satisfaction rating on follow-up surveys.

Information Processing & Decision Making

Prioritize allocation of time and resources in accordance with defined priorities as communicated by
Manager of Infrastructure Services.

Actively look to maximize existing University investments and leverage existing systems to solve identified
business problems.

Work with OIT teams and customers to identify and understand functional requirements of campus
networks.

Actively look to automate repetitive manual processes.

Identify potential impacts of new systems/processes or changes to existing systems/processes and provide
technical expertise to ensure operational reliability.

Coordinate with other OIT staff, functional users, and appropriate vendors to account for security (physical
and logical), sustainability, disaster recovery, and business continuity measures in all solutions.

Communication

Interpret meaning and importance of information.

Determine appropriate need and method for keeping team members, customers/stakeholders, and
management informed.

Utilize plain language in all verbal and written communication.

Document systems and processes in accordance with defined standards within 3 business days of approved
changes.

Be engaged and participate in individual discussions, project and team meetings.

Planning and Organizing

Develop network design diagrams.

Work with OIT Management and teams to establish appropriate project timelines to deliver sustainable
solutions within approved time and budget parameters.

Independently manage assigned tasks and project components.

Plan and account for physical and logical security/integrity in all projects.

Demonstrate attention to detail.

Problem Solving

Establish working partnerships with OIT teams and external partners to coordinate problem resolution for
operational issues, and analyze root cause issues to address underlying network problems.

Work with the OIT User Support Services team to identify common issues and develop appropriate
documentation, training, and/or tip sheets for campus users.

Develop "As Is" and "To Be" diagrams to visually represent challenges, risks, and opportunities for network
improvements.

The position will be considered opened until filled.