Sara J.

Wehde
577 South Lindsey Road, Old Monroe, MO 63369

sarawehde@centurylink.net
Cell (636) 358-0664

Motivated, personable, professional with twenty plus years of administrative and leadership
experience. Ability to provide support to multiple executives and their teams concurrently or
simultaneously. Possess excellent customer service skills, both with internal and external
customers, exceptional organizational skills, outstanding work ethic, and attention to detail.

Work Experience
Verizon
Executive Administrative Assistant Executive Support

Provide administrative office support to multiple Director Teams within the Verizon Finance
Organization. Current staff size: 2 Directors, 171 management employees, 386 hourly
union associates and 628 contractors.
Manage system access process for management and on-line contractor representatives.
Also provide troubleshooting assistance for system issues and maintain documentation on
the processes.
Maintain headcount reporting and organization charts.
Accountable for personal and confidential material.
Arrange corporate travel and meetings.
Complete projects and special assignments.
Manage expense reports and invoicing.
Administer multiple schedules and appointment calendars and maintain sensitivity to
changing priorities. Coordinate with other Executive Assistants to coordinate schedules.
Attend meetings, assemble and distribute comprehensive notes.

Supervisor Customer Contact

2011 Present

2007 2011

Motivate and lead the Sales/Retention team of up to 45 employees, to exceed objectives

within the areas of revenue growth, customer satisfaction, cost/productivity and save rates.
Establish daily and monthly objectives at a team and individual level; develop internal
recognition and sales spurt activities, and maintain all necessary records and documents
associated with employee performance.
Provide guidance and/or training to associates and assess performance according to
established policies.
Assist with technical and operational problem resolution.
Coordinate activities and make recommendations on employee relations, performance, and
rewards.
Maintain strong knowledge of all products/practices/policies required to lead and develop
the team, participate in constant dialogue with upper management and peers to share best
practices.

Executive Administrative Assistant

1997 2007

Supervised 5 clerical team members who were responsible for payroll, system IDs, expense
reports, PC/System SME, access badges, center/team/individual recognition, customer
correspondence, maintenance requests, and other special projects for the Call Center.
Provided direct support for the Call Center Manager/Director. Assisted Manager with
reports, scheduling meetings, assigning special projects to the direct sales team of 11 online sales coaches, travel arrangements for entire management team, maintain confidential
records, handled HR/confidential issues on a regular basis.
Coordinated staffing for the Call Center by acting as point of contact between on-site testing
vendor (AON) and Verizon staffing.
Scheduled and conducted structured interviews for successful candidates and maintained
results database.
Ensured all customer issues that reached the Managers office were handled immediately,
often delegated to a Supervisor or select consultant for action, and followed-up to ensure
optimal resolution.

EDUCATION
Missouri Baptist University
Moscow Mills, Missouri
Associates Degree in Business
Completion Date: December, 2015

Sanford Brown College

St. Ann, Missouri
Computer Secretarial program
Completion Date: September 1984