MRUGA PATEL

908-463-3448
MRUGAPATEL7@GMAIL.COM
ePortfolio: www.mrugap.weebly.com
CAREER OBJECTIVE

Highly motivated, enthusiastic individual, eager to succeed as Lab Technician /

Phlebotomist & Electrocardiography technician.
Ready to learn new tasks take on new responsibilities and meet new challenges.

STRENGTHS

Experience in working with Stork and Diabetic Individuals.

Outstanding skill in researching all aspects of projects.
Cooperative, team player, adaptable and willing to help wherever needed.
Friendly, warm and caring personality.
Excellent work ethics, people skills, works well with all ages and diversities.
Possesses a truly sincere feeling of empathy and compassion.
Excellent management level skills with previous seven years of management
experience in customer service

EDUCATION & CERTIFICATION

AIMS EDUCATION South Plainfield, NJ
Oct 2013
Accredited by CSS-MSA (Recognized by US Dept. of Education)
Certified Phlebotomy Technician & Electrocardiography Technician
Topics Included: Medical Terminology; Introduction to Anatomy & Physiology; Terminology
& Complications of Phlebotomy; Procedure of Venipuncture; Procedures for Phlebotomist;
Multitasking for Phlebotomist;
Interpretational Communicational and Professionalism;
Vital Signs & Physical
Examination; Patient Assessment & Education; Medical Law & Ethics; perform
electrocardiography test on patients; indentify and resolved EKG errors on computers;
develop ECGs compatible with the electrocardiographic management system

Roselle Park High School Roselle Park, NJ, H.S Diploma

Jun 2005

EXPERIENCE
Dr. Jayesh Patel MD, 500 Summit Ave, Jersey City, NJ
Nov 2013 Feb 2014
Phlebotomy Technician & Electrocardiography Technician
Responsibilities:

Conferred with cardiologist to establish requirements for examinations

Advise cardiologist of results of examination
Notified cardiologist of significant scan deviations
Follow standard precautions using personal protective equipments
Setup and check equipment for administration of EKGs
Maintain EKG equipment for proper functionality
Perform electrocardiography test on patients
Giving brief introduction to patients about the procedure for the test
Obtain and record patient identification, medical history and test results
Assured that patient is physical and emotional comfortable throughout the recording
of electrocardiogram

Air India, (Hallmark Aviation Services), Newark Liberty International Airport, Newark, New Jersey
May, 2007 to July, 2007
Customer Service Agent & Administrative
Within this position I was given the opportunity to be trained and enhance my skills both individually
and professionally.

Check In for departures

Gate responsibility by leading as gate agent
Receive flight and assist all customers at arrivals in immigrations and customers
Ticketing and Reservations
Ramp Duties
Lost & Found duties
Allocate New Hires
Invoices
Ensure all customers are well assisted
Perform filing, data management
Inputting data, office errands and policies and procedure updates

Singapore Airlines, (World Wide Flight Services), Newark Liberty International Airport, Newark, New
Jersey
May, 2006 to December, 2006
Customer Service Agent
Within this position I was given the opportunity to be trained and enhance my skills both individually
and professionally.

Check In Gates
Ticketing
Lost & Found
Handles tasks related to incoming and outgoing email transactions
Assist customers on queries regarding booking and flight information

Provide Excellent Customer Service

SKILLS
Knowledge
Microsoft Windows 98/2000/XP, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access), Adobe Acrobat,
Bilingual (English-Hindi-Gujarati)

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Knowledge of management, supervisory principles and practices

Ability to develop and manage manpower schedules and payroll
Ability to relate effectively with employees and fellow airport agencies
Ability to express clearly, concisely, and effectively, both orally and in writing
7 years experience in airport operations and airline operations
Ability to analyze and evaluate problems, to make appropriate recommendations and to take appropriate
courses of action
Ability to establish and maintain systems and procedures
Excellent organizational and multi-tasking abilities
Ability to work in a fast-paced, noisy environment without getting distracted
Quick learner and can multi-task effectively

FOREIGN LANGUAGES
Fluent in English / Gujarati / Hindi

REFERENCE
Available upon request