Vector InfoTech Sdn Bhd

Customer Satisfaction Survey

Companys Name:

Date:

Contact Person:
Poor

Excellent
1. Courtesy & friendliness of personnel

3. Your satisfaction in the length of our quoted delivery lead time

4. Our level of performance in meeting the delivery lead time

a. Workmanship

b. Reliability of Components

6. Competitiveness of our products in terms of price

7. Our ability to provide technical support to you

a. Spare parts

b. Services

9. Your satisfaction in our product design

10. Overall satisfaction in Vector InfoTech Sdn Bhd

2. Reply to your enquiries in terms of:

a.

Promptness

b.

Ability to answer all your queries

5. Quality of our products in terms of:

8. After sales support on

Is there any improvement you would like to see in Vector InfoTech Sdn. Bhd.? If so, please comment/
suggest.

For office use only:

i. Grading Table
%
0 -20
21 40
41 60
61 80
81 100

Grade

iii. Area for improvement(s) identified:-

Poor
Below Average
Average
Good
Excellent

ii. Customer satisfaction result

Total Marks:
Average (%):
Grade:
Control Form No.: QF-18, Rev 01