DISHANT MEHENDROO

91-8860786862
dishant.mehendroo@gmail.com
Objective

Aspiring to attain professional enrichment in the areas of Team Management / Customer

Relationship Management with an organization of repute.
Professional Synopsis

* A dynamic professional with 8 years of rich experience in Training & Development, Customer
Service, Analysis of Benefits, & Team Management.
* Presently associated with American Express as Sr. Analyst Global Compensation &
Benefits.
* Acting as an escalation gate to resolve critical issues of the team members.
* Skills in conducting various training sessions for enhancing the performance and quality of service.
* Excellent communication & interpersonal skills with proven abilities in Client
* Handling Retirement Data analysis for American Express US.
Core Competencies

Process Compliance

Conducting continuous audits on MIS to ensure

compliance and sound functioning of the process.

Ensuring that the teams adhere to SLAs and all the

quality tool & procedures.

Analyzing raw data for the preparation of quality based

reports and sending Pivot Table, and Dashboard Reports
to the management for decision making process.

Taking various initiatives through trainings / programs to

enhance the operational efficiency of the team members
and updating them about various policies & procedures.

Identifying improvement areas & implementing measures

to maximize customer satisfaction levels.

Taking escalations for resolving critical issues Leading,

mentoring & monitoring the performance of team
members to ensure efficiency in process operations and
meeting of individual and group targets.

Operations Management
Training & Development
MIS & Reporting
Performance Analysis
Process Improvements
Issue Resolution

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Organizational Experience
American Express (November 2011 till date)
Analyst Global Compensation & Benefits
Key Deliverables

Providing analytics support in the area of C&B to internal partners globally by supporting
retirement processes such as reviewing fund managers reports, allocating asset percentages
to fund managers and measuring participation success of Smart Saving program.

Involved in audit and governance process of US Retirement plan.

Ensuring payroll reports are downloaded and sent to stakeholders on a weekly basis.

Tracking premium payment charged by trust manages and approving their invoices.

Keeping track of status of employees on a long term assignment in United States.

Automating and streamlining ongoing processes of US Retirement.

Designing and implementing robust reporting tools which significantly reduce the overall
turnaround time and increased accuracy.

Maintaining and updating benefits repository for all American Express markets.

Project management of audit performed by Benefits Plan Investment Committee to ensure

benefit plans are properly regulated.

Updating and tracking HR status of employees in Expat Retirement Plan.

Noteworthy Milestones

Successfully lead transition for 40 US Retirement processes and got HR Star Award for
Q4,2014.

Co-lead Smart Saving Pilot Program in India. This was intended to create awareness about
basics of saving and goal planning.

Created automated sheets for validating various aspects of US 401(k) Retirement Plan. The
sheets tests critical limits like 415 limit, 402(g) limit, rollover of amount from RSP to RRP etc.

Provided trainings to benefits consultants across 33 markets in American Express on how

they can leverage Mercer GOLD for cross market benefits analysis.

Designed SharePoint site for my team to showcase stakeholders about the capability in the
team to pick and automate processes.

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Created ISS Modeler for Executive Compensation Team to measure the functioning of
executive compensation plans in American Express.

Built UK Pension Modeler which helps in forecasting pension budget requirement uptil 5 years
depending on employees contribution

Patni Computers (August 2010 November 2011)

Senior Executive DB Operations
Key Deliverables

Handling Data Analysis for defined benefits for multiple clients.

Performing manual calculations for quality check for the participants benefits.

Creating and updating SOPs for various client processes.

Clearing suspense while loading of data for various client teams.

Knowledge of working on E-prisms web, E-prisms template tool and E-prisms reporter tool.

Working on the payroll files for the participants and loading their compensation and hours
after several checks.

Handling the Electronic Data files (Payroll files) for critical clients.

Noteworthy Milestones

Received numerous appreciations from the On-shore team and client also for streamlining
processes for very demanding clients.

Awarded with the STAR of the week twice in the month of October and November.

Hewitt Associates (April 2008 July 2010)

Benefits Operations Administrator
Key Deliverables

Handling the Retirement and Termination Process following start to end process for retirement and
termination for Wells Fargo.

Handling the Payroll Files: Resolving the edits after the payroll files are loaded in the system.

Resolving edits related to retirement and termination.

Performing manual calculation of pension benefits for participants of Wachovia and Wells Fargo.

Performing Active Survey Analysis, Verbatim Analysis and C-Sat Analysis for providing feedback
to the associates based on these analyses.

Generating MTD Report using Excel, Pie-Chart and Graphs.

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Ensuring proper adherence to SLA guidelines by all team members.

Identifying the training requirements and mentoring / training the Team Members & New
Associates accordingly.

Preparing presentations and flow charts to fill in the knowledge gaps.

Working as a Workflow Lead for the Gurgaon Team for ensuring the Initial/Ongoing Callbacks are
completed by associates on a daily basis

Organizing team huddles and discussing the process updates to ensure that there is constant flow
of information and knowledge dissemination.

Coordinating with the Managers to nominate associates for various training.

Noteworthy Milestones

Received Appreciations from the Client Team in Woodlands and directly from the participants as
well.

IBM Daksh (May 2007- April 2008)

Central responsibilities of my profile included:
Customer Service: Assist callers with queries about technical up gradation of Set Top box in their
home..
Floor Support and Mentor: Gained responsibility for On-Floor Support and was given mentoring
responsibility as well.
Key Deliverables
Providing assistance to the callers with operational, activation and technical issues.
Responsible for mentoring the team including handling escalated calls from customers.
Education
12th From CBSE Board from Hope Hall Foundation School with Science Stream
B.Sc. (Hons) Statistics from Delhi University 2007
Currently pursuing E.P.H.R.M from IIM Calcutta
Strengths

Quick learner who can rapidly master all aspects of job with limited training.
Provides constructive and direct feedback to associates (Coaching and Mentoring)
Proficient with MS-Office
Take responsibility and have high level of dedication to work.
Able to work under pressure and delegate responsibility.
Good Analytical Skills and Problem solving ability and Result oriented

Hobbies

Listening to music
Interacting with people.

Personal Details

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Date of Birth : 2nd March 1987

Address
: G-175, Nanakpura, Moti Bagh-II, New Delhi-110021.
Nationality
: Indian
Marital Status : Single

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