Service DXM

Document Status: Approved
Livelink ID: 18065961 Version: 16
HEALTHCARE
Service Plan
Imaging Services
DX-G / DX-M (DICOM:

NIM_2000 or higher)
Version 2.3
January 2012
DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.
Agfa HealthCare Company

Confidential
Document Node ID: 18065961

serviceplan_e_template_v05
Copyright 2011 Agfa HealthCare N.V.
Service Plan
DX-G / DX-M (DICOM: NIM_2000 or higher)
TABLE OF CONTENTS
Introduction .......................................................................................... 3
Summary of Service Plan.................................................................... 4
Product Description............................................................................. 5
Product Marketing Strategy.............................................................. 14
Service Strategy................................................................................. 15
Training ............................................................................................... 30
Documentation & Software ............................................................... 32
Service Agreements .......................................................................... 34
APPENDIX A Technical Specifications......................................... 35
10
APPENDIX B Spare Parts Listings ................................................ 37
11
APPENDIX C Statements of Work ................................................. 38
12
Abbreviations ..................................................................................... 49

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Agfa HealthCare Company Confidential

Service Plan
Introduction
The purpose of the Service Plan is to inform the Service organization about the
service strategy for a new globally released standard solution or product.
The Service Plan is a central repository for all service relevant information related to
a product or solution. This means that this document provides global information
about serviceability at a solution level that can be used by a Region / Country as part
of the Regional / Country Launch Project Plan to plan services launch activities for
globally released standard solutions or products.
1.1
Changes (Revision History)
1.2
Version
Changes
Date
Author
Approver
Version 1.0
Initial version
09-2009
C. Steiner
See RACI
table*
Version 1.1
Training strategy updated
12-2009
C. Steiner
See RACI
table*
Version 2.0
Update to include DX-M

Training strategy with / without
WBT digitizer implemented
04-2010
C. Steiner
See RACI
table*
Version 2.1
Only DICOM version considered
07-2010
C. Steiner
See RACI
table*
Version 2.2
DX-M mobile included

Training path updated
03-2011
C. Steiner
See RACI
table*
Version 2.3
DX-M technical data corrected

Not working links corrected
Chapter 5.8.2 Spare Parts updated
01-2012
C. Steiner
See RACI
table*
Additional front page with RACI table is available on Livelink only.
References
Title
Reference
Service Plan NX
HealthCare Library / CR Workstation Software
Service Plan CR Mammo Solution

based on DX-M
HealthCare Library (Extranet Link / Intranet Link)
The Field Service ABCs
HealthCare Library (Extranet Link / Intranet Link)


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Service Plan
Summary of Service Plan
Edition 2 of this Serviceplan covers the DX-G / DX-M digitizers in the DICOM
version, e.g. software version NIM_2000 or higher.
Edition 1 of the Serviceplan covers DX-G digitizer in the TWAIN version, e.g.
software version is below NIM_2000
The DX-G / DX-M digitizer is part of a CR system, comprising:
DX-G / DX-M digitizer
Cassettes with image plates (NIP/PIP).
NX Workstation(s)
ID Tablet
The key features of the DX-G / DX-M are:

o
Highest image quality in General Radiography / CR Mammography
Dose reduction potential in General Radiography / CR Mammography
Drop & Go buffer functionality to optimize cassette / detector based workflow
Multifunctionality: DX-M supports all CR Genrad applications (General

Radiography, FLFS) as well as Mammo application
DX-G supports GenRad only, there is no upgrade possibility to DX-M.
The DX-G / DX-M digitizer will be serviced by Agfa FSEs as well as dealer FSEs. It
requires a skill level similar to the DX-S. It is strongly recommended not to let
perform service by dealer FSEs until the DICOM digitizer software concept is
deployed.
FSEs trained on DX-G can upgrade their knowledge to also service DX-M via self
education of service documentation on HealthCare Library
FSE / CAS trained on CR Mammography can upgrade their knowledge to also

service the CR Mammo solution based on DX-M via self education of service
documentation on HealthCare Library
For FSE / CAS not trained on CR Mammography yet the attendance of the instructor
based training for CR Mammography is mandatory.
For Mammography related topics refer to the Service Plan CR Mammo Solution
based on DX-M (see 1.2 References)

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Product Description
3.1
System Overview
Service Plan
The DX-G / DX-M* digitizer is part of a CR system, comprising:
DX-G / DX-M digitizer

o
o
Uses flying spot technology for scanning.

Accepts a maximum of 5 cassettes at a time, to be scanned sequentially.
DX-M supports Genrad and Mammography application.
DX-G supports Genrad only, there is no upgrade possibility to DX-M.
CR MD4.0R Plates and Cassettes
CR MM3.0R Plates and Cassettes
CR HD5.0 Detectors (Plates with Cassettes) (from batch number 9V10 on)
CR HM5.0 Detectors (Plates with Cassettes)
CR HD5.0 AEC DETECTOR (Plates with Cassettes)
The NX Workstation: One or more CR workstations with ID Tablet.
ID Tablet (from serial number 15539 on): For identification of the cassette.
NX workstation
Digitizer
Cassettes with
Image Plates
ID Tablet
Hospital Network
Figure 1: Overview of CR System
DX stands for Directrix, the needle-based detector technology offering superb image quality at
lower dose.


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Service Plan
For more information on the system overview refer to following document:
3.2
Document Name
Reference
Service Manual Chapter 11 Installation Planning
Extranet Link / Intranet Link
Service Manual Chapter 2 Software / Hardware

Compatibility Chart
Functional Description of the Digitizer

Buffer Unit
Abbreviated Scan Cycle Description:

1. The user inserts the cassette with
exposed image plate (IP) into the
digitizer.
2. The cassette unit opens the cassette
and the traverse with snap hooks puts
the image plate on the IP carrier.
3. The vacuum pump fixes the IP on the IP
carrier.
Erasure Unit
PMT
Traverse with
snaphooks
(IP Feeder)
Connector
Vacuum Valve
Light Guide
IP Carrier
Laser Beam
Spindle
Optic Module
Swivel Unit
4. The image plate is scanned, while the

slow scan unit drives the image plate.
Gear Box
5. The image plate is driven back.
Slow Scan Drive

Vacuum Pump
Figure 2
Description of the Optic Module:
The laser beam is generated by a laser

diode.
A 6-facet polygon mirror driven by the

polygon motor deflects the laser beam
(flying spot technology).
A lens system guarantees a sharp,

constant beam in the scan area.
Mirror
Lens System
Laser Diode
Polygon Mirror
Figure 3

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Service Plan
Speed Class free System:

Previous digitizers were using the Speed Class Setting to set the sensitivity of the PMT.
The speed class setting can be compared with the ISO speed setting of analog film, and
is a configurable parameter on the NX workstation for each examination.
Newer hardware, as it used in the DX-G / DX-M digitizer, does not require this parameter
anymore: The dynamic range of the recording system is wide enough, to avoid the
necessity to pre-select the speed class.
Log
Signal
Log
Signal
DX-G Predecessors
DX-G
Figure 4: Simplified illustration of dynamic range of the DX-G / DX-M and its predecessors
This means, that the DX-G / DX-M digitizer in combination with the NX workstation is a
speed class free system, what makes configuration of the different examinations at the
NX workstation more simple.
A configuration of the erasure dose is not needed either, since it is set automatically
based on the image data.
New Parameter Exposure Index:
In combination with the speed class free operation, a new parameter called Exposure
Index (EI) was introduced, which supersedes the Logarithmic median value (LgM Value).
The EI is based on IEC 6294-1/CDV (year 2008), whereas the LgM value is an Agfa
proprietary measure. It is available since NX version NX 2008.
The LgM is the median value of the measured pixel values in a logarithmic scale, the EI
uses a linear scale.
Both values are a relative measure for the detector-dose, and can be used by the
customer for dose consistency measurement.


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Figure 5: Display of the relative dose (LgM or EI) at the NX workstation
For more information on speed class free operation and the Exposure Index refer to
following documents:
#
Document Name
Reference
FAQ Exposure Index
Simplified Configuration of the Exam-Tree for

AGFA DX-G Digitizers
For more information on the functional description refer to following document:

#
Document Name
Reference
Service Manual Chapter 02 Functional Description

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3.3
Service Plan
Cassettes and Image Plates

The following table gives a high level overview of available image plates and
cassettes:
Name
Image Plate
Type
Formats (in cm)
Compatible
with
CR MD4.0R Plate &

Cassette
Powder IP
(PIP), GenRad
35 x 43 HR, 35 x 35 HR, 35 x
43 SR, 35 x 35 SR, 24 x 30,
18 x 24, 15 x 30, 35 x 43
FLFS
DX-G, DX-M
CR HD5.0 Detector*
Needle IP
(NIP), GenRad
35 x 43, 24 x 30, 18 x 24,

15 x 30, 35 x 43 FLFS
DX-G, DX-M,
DX-S
CR HD5.0 AEC
DETECTOR
Needle IP (NIP
35 x 43, 24 x 30, 18 x 24
DX-G, DX-M,
DX-S
CR MM3.0R Plate &

Cassette
Powder IP
(PIP), Mammo
24 x 30, 18 x 24
DX-M only
CR HM5.0 Detector
Needle IP
(NIP), Mammo
24 x 30, 18 x 24
DX-M only
HR = High Resolution (10 pixel / mm)

SR = Standard Resolution (6,6 pixel / mm)
FLFS = Full Leg / Full Spine
*From batch number 9V10 onwards, the HD5.0 Detectors are accepted in DX-S and DX-G / DX-M devices.
Figure 6: NIP
Figure 7: PIP


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Service Plan
For more information on cassettes and image plates refer to following documents:
#
Document Name
Reference
Service Manual Chapter 02 Functional

Description
Datasheet CR MD4.0R Plate & Cassette
Datasheet CR MM3.0R Plate & Cassette
Datasheet CR HD5.0 Detector
Datasheet CR HM5.0 Detector

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3.4
Service Plan
Software Concept
Edition 2 of this Serviceplan is about the DX-G / DX-M digitizers in the DICOM
version, e.g. software version NIM_2000 or higher.
DX-M is only available in DICOM version from release on.

NOTES for DX-G:
For information on DX-G digitizer in the TWAIN version , e.g. software version is
below NIM_2000 please consult edition 1 of the Service Plan.
DX-G: From NIM_2000 on the complete service functionality is integrated on the

digitizer. Communication protocol is DICOM.
Figure 8: Software concept


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Service Plan
3.5
Accessories
The following accessories are available for DX-G / DX-M:
Accessory
CR EasyLift
ABC Code
EJ8V8
Description
CR Full Body
Cassette Holder
(Accessory for CR
Easylift)
EAUGV
CR Anti-scatter grid
version 2
(Accessory for CR
Full Body Cassette
Holder)
EMUXJ
CR ID TABLET
EPKAP
Earthquake kit
5NS2V
Fixes the digitizer at the

wall and floor for
earthquake damage
prevention.
Cassettes with image

plates / detectors
See
corresponding
sales
information
The number and size of

detectors (NIP) or
cassettes with image
plates (PIP) depends on
the individual order.
The CR Easylift brings

increased accuracy and
ease of operation to
Full Leg Full Spine
exposures. It enables
precise positioning of the
CR Full Body Cassette
Holder with respect to the
X-ray tube, regardless
of patient height.
Unique, low-wear cassette
holder for increased
productivity in full body
CR Imaging.
X-ray grids improve the

sharpness of X-ray images
by trapping the major part
of scatter radiation,
resulting in a cleaner,
clearer and more detailed
image.
The Identification Station
is used to write the
cassette, patient,
examination and routing
data to the cassette chip.

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NOTE for UPS (Uninterruptible power supply):

For previous digitizers a UPS was in the accessories assortment. Due to several
reasons a dedicated UPS is not offered anymore via ABC code. A UPS can however
be offered to the customer and organized locally.
Recommendation for the UPS if it is part of the customer order:
Select a UPS which is capable to supply 1.200 W (effective power) for a minimum
of 5 minutes. Refer to the UPS manufacturer specifications.
Note, that the digitizer has no interface (i.e. no RS232/USB) to the UPS. In case of a
power failure the customer will not be informed at the digitizer display.
Selecting a UPS with 1.200 W effective power allows connecting digitizer and one
Control PC.
NOTE for DX-M digitizer for mobile installations:
For ordering a DX-M digitizer for mobile installations, following ABC codes have to
be combined:
E4YW2
DX-M digitizer
5RHD8
Mobile kit for DX-M
5NS2V
Earthquake Kit for DX-G/DX-M
5PXYS
DX-M INSTALL + INITIAL APPLICATION
5RHFD
Mobile Kit DX-M Install
DX-M will be delivered prepared for mobile installations. No modification in the field
needed.
IMPORTANT:
It is not possible to order 5RHD8 Mobile kit for DX-M and to modify a DX-M in the
field.


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Service Plan
Product Marketing Strategy
4.1
Target Market Segments and Key Customers
4.2
Customers that want to renew their CR equipment (Agfa & competitors) with the
advantages in image quality, dose reduction and workflow & functionality
enhancements.
Customers in the analog to digital transition for General Radiography and
Mammography that have:
o Image quality requirements that cannot be met with the current generation of
powder phosphor plate based CR digitizers.
o Workflow requirements to allow a fluent operation of multiple X-ray rooms.
Key Features of the DX-G / DX-M Digitizer

1.
2.
3.
4.
5.
Image quality: Highest image quality in CR General Radiography and CR

Mammography.
Dose reduction potential for General Radiography and Mammography
Drop & Go buffer functionality to optimize cassette / detector based workflow
Multifunctionality: DX-M supports all CR Genrad applications (General Radiography,
FLFS) and Mammography.
DX-G supports Genrad applications only.

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Service Strategy
5.1
General
Service Plan
The DX-G / DX-M digitizer is specified to be serviced by Agfa FSEs as well as dealer
FSEs.
It requires a skill level similar to the DX-S.
5.2
Service Protection Mechanism

The DX-G / DX-M digitizer features a Service Protection Mechanism.
By default it is deactivated.
If it is activated Service menus can only be accessed via the access code.
This tool can help you to protect your business against unauthorized service providers.
In addition it may give you an opportunity to sell licenses.
For more details to the Service Protection Mechanism see following references:
Title
Reference
DX-G / DX-M Service documentation, chapter 3.7
Service Newsletter No.6 Protecting CR Equipment

against unauthorized Service Access.
Intranet Link
(An education presentation is included in the Service

Newsletter)
The Profile Knowledge Matrix is intended to outline a high-level overview of the types of
resources and knowledge that will be required.
It shall help to ensure that the Services resources and the knowledge required to deploy
and support the product/solution are available.
The proposed Services Training Plan (see section 6 of this document) outlines the training
that is proposed for resources responsible for the deployment and support of the
product/solution.
based on DX-M (see 1.2 References)


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Service Plan
Role
Project
Manager
Responsibilities / Activities
Project definition and creation

of project plan
Building of the project team
Coordination of resources and

timing based on input of the
specialist
Continuous review and

documentation of project
status and costs
Coordination and
synchronization of all AGFA
rd
and 3 party activities towards
the customer (except civil
works)
Management of customer,
rd
FSE, CAS, Sales, Service, 3
party and Country institutions
Closure of the project after

implementation phase
General Knowledge / Skills
Project Management
Local Language and English
Product Specific Knowledge
Detailed system implementation

steps and milestones
Basics on system components
Basics system Workflow
Basics about local regulatory for XRay environment
X-Ray workflow
Basics about CR technology

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Service Plan
Role
Responsibilities / Activities
General Knowledge / Skills
Product Specific Knowledge
Regional
Service
Desk
Level 1
Support FSE
Consultant for project

manager at site planning
concerning technical details
Local language and English
Good PC knowledge
Basic X-Ray knowledge
System corrective maintenance

(CM) and preventive maintenance
(PM) procedures
On-site visits (Installation, CM,

PM)
Local certificates to do X-Ray

exposures
Technical Installation steps
Configuration possibilities
Troubleshooting
Replacements, Adjustments,
Calibrations
Performing of service ATP
Local language and English
System customization possibilities
Basic experience in operating a

PC
System workflow and application

possibilities and limitations
Image quality potential of CRdevices together with AGFA

MUSICA processing

(PM) procedures
Calibrations
Troubleshooting

(PM) procedures
Calibrations
Troubleshooting in depth
Regional
Service
Desk
Level 1
Support CAS
Level 2
Support
Escalation of problems
On site support if required
Local admission to work on X-Ray

devices
Basic network and connectivity

knowledge
Basic knowledge about CR

imaging (workflow, differences
"analog" to "digitial" imaging).
Radiation protection rules

according to local legal and
regulatory requirements
General safety and electrical

safety rules according to local
legal regulations
Consultant for project manager

at site planning concerning
application workflow
Customization of the system
along the lines of the
customers wishes and the
statement of work
Didactical skills
Local certificates to do X-Ray

exposures
Acceptance testing
Customer Training
Experience in Genrad image

quality evaluation
Telephone and E-Mail support
Analytical skills
Good PC knowledge
Advanced network and

connectivity knowledge
Level 3
Support
Conducting Service trainings

for FSE and CAS
General X-Ray and CR knowledge
Strong analytical skills
Good PC knowledge
Advanced network and

connectivity knowledge
General X-Ray and CR knowledge
Table 1: Profile - Knowledge Matrix


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Service Plan
5.3
Project Management & Site Planning
The table enclosed lists references to further information concerning project

management and site planning:
#
Reference
Location
Project management in general
imap (Intranet Link)
Project management training
See ALP
Project Management NX
Workstations
HealthCare Library / CR Workstation Software
CR Mammography Solution DX-M

Project Management Guide
Installation Planning Document

DX-G / DX-M
http://healthcare.agfa.net/irj
(Extranet Link / Intranet Link)

(Extranet Link / Intranet Link)
Table 2
For Mammography related topics refer to the Service Plan CR Mammo Solution based on
DX-M (Extranet Link / Intranet Link).
5.3.1
Interoperability / Compatibility Matrix

For the Interoperability matrix refer to section 2, Functional Description - Software
Hardware Compatibility Chart (Extranet Link / Intranet Link).

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5.4
Service Plan
Professional Services
DX-G / DX-M offers the potential for professional services like the other digitizers. For
details refer to:
5.5
Title
Reference
ASPAC Services contacts
ASPAC services
EMEA Professional Services home page
EMEA Professional Services
NAFTA Professional Services homepage
NAFTA Professional Services
Staging & Logistics
The digitizer is pre-configured in production to run out of the box as an offline

installation as soon as the NX workstation is prepared. Hospital network integration
has to come subsequently.
For the NX staging process refer to the corresponding NX Service Plan.


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Service Plan
5.6
Installation
NOTE:
This section considers the digitizer installation only. See the corresponding NX
service plan for further information concerning NX workstation installation.
It is recommended to perform the installation in two steps, as described in the

Technical Documentation chapter 1 (Extranet Link / Intranet Link):
First step: Direct connection between DX-G / DX-M and NX workstation
Second step: Integration of the system in the hospital network
For details to the digitizer installation steps refer to the
Statement of Work Installation, section 11.2.
Function
Description
Performed By
Forwarder
Duration
Unpacking
Unpacking
10 min.
Installation
Preparation
FSE
Removing transport locks,
moving digitizer at final location
5 min.
Basic Configuration
Digitizer configuration at NX
workstation; Filling in of site
specific data, maintenance
indicator configuration
FSE
25 min.
Image quality check
Flatfield creation and evaluation FSE
20 min.
MTTI (Mean Time To Install)
1h

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5.7
Service Plan
End-User Training
End-users defined by the customer (consider max. number of trainees) have to be trained
in :
The basic tasks as described in the user manual DX-G / DX-M.
Usage of the ID tablet as described in the user manual Getting started with the ID
Tablet.
The usage of image plates and cassettes as described in the user manual AGFA
CR Detectors, Plates and Cassettes (CR HD5.x, CR MD4.xR, CR MM3.xR, CR
HM5.x).
For details refer to the


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Service Plan
Statement of Work Customer Training, section 11.3.
5.8
Field Service & Escalation
5.8.1
Field Troubleshooting & Repair

The troubleshooting strategy is similar to the other Agfa HealthCare digitizers:
Error codes lead to the defective part.
Functions in the service software, like info counter, endurance run and diagnose
cycle support troubleshooting.

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5.8.2
Service Plan
Spare Parts
Spare parts are mainly defined on mechanical module and printed circuit board
level.
NOTE:
Cables that not are defined as spare part, but needed for repair should be noted to
RSN / GSN. Please find the reference for the numbers in the circuit diagrams (see
example below).
Figure 9: Example for cable number in circuit diagram
There is no general recommendation for local stock of spare parts as DX-G / DX-M
is on the market for some years already.
Spare part usage is monitored at Spare Part Management team.
For information on current status of most frequently used spare parts contact the
Spare Parts Management team via SPM_HQ_Service@Agfa.com .


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Service Plan
Returnable parts contain valuable components and are fed into the value creation
process for spare parts again. They are indicated with a red label or with a special
sticker fro parts shipped from parts center in the USA. See Figure 10.
Inspection parts are sent back to an inspector at AGFA to support quality
improvement activities. They are indicated with a yellow label. See Figure 10.
Sticker on return able parts:
Sticker on inspection parts:
Please return the defective,

exchanged part back to
AGFA HealthCare
Central Return Warehouse
at Matrium GmbH
Unterschleiheim
for inspection
Sticker for parts shipped

from the rest of the world
Sticker for parts shipped
from Parts Center in the U.S.
Figure 10
For more details on spare parts see following references:

Title
Reference
DX-G / DX-M Spare Parts List
Statement of Work Corrective Maintenance
Section 11.4
HealthCare Global Procedure Return of Healthcare

Spare Parts
See IMS (Integrated Management

System)

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5.8.3
Service Plan
Preventive Maintenance
DX-G:
Frequency: Every 37.500 cycles or every 18 months, whatever happens first.
DX-M:
Frequency: Every 25.000 cycles or every 12 months, whatever happens first.
Via software switch (DX-G / DX-M Service Software Preventive Maintenance
Maintenance Indicator) it is possible to display following user message at the NX
workstation to inform the customer about a preventive maintenance visit:
"Maintenance interval will expire within a short time. Please contact service."
The appearance of that message is configurable (operation hours or cycles). Default

values are:
o
This message appears approximately 6 weeks before the fixed defined

maintenance counter (1 year / 25.000 cycles) is reached.
"Maintenance interval expired. Please contact service." appears, when the

fixed maintenance counter is reached.
The table enclosed gives a high level overview of the preventive maintenance task:
Task
Maintenance
Description
Check condition; cleaning;
check image quality; final test
Performed By
FSE
Duration
Average
<2h
For details refer to the Statement of Work Preventive Maintenance, section 11.5.


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Service Plan
5.8.4
Escalation
Support for DX-G / DX-M is provided according to the standard support processes.
The product IDs in PowerHelp are:
5.8.4.1
DX-G:
ADC DX-G
DX-M:
ADC DX-M
Escalation before Customer Solution Hand-over

Level 2
Level 1
Local FSE
Level 3
Regional Support
Network Technician
GSN
Customer
Local CAS
PQRT / R&D
Regional Support
Network Clinical
Application
FSE = Field Service Engineer

CAS = Clinical Application Specialist = FAS = Field Application Specialist
GSN = Global Support Network
PQRT = Product Quality Review Team
R&D = Research and Development
Escalation path for technical problems:

Customer local FSE Regional Support Network GSN PQRT / R&D
Escalation path for application problems:
Customer local FAS Regional Clinical Appl. GSN PQRT / R&D

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5.8.4.2
Service Plan
Escalation after Customer Solution Hand-over

Level 2
Level 1
Level 3
if remote fixable
Regional Support
Network Technician
Local FSE
Customer
GSN
CCC
PQRT / R&D
Regional Support
Network Clinical
Application
Local CAS
CCC = Customer Care Center

FSE = Field Service Engineer
CAS = Clinical Application Specialist = FAS = Field Application Specialist
GSN = Global Support Network
PQRT = Product Quality Review Team
R&D = Research and Development
Escalation path for technical problems:

Customer CCC (=Customer Care Center) local FSE Regional Support
Network GSN PQRT / R&D
Escalation path for application problems:
Customer CCC local FAS Regional Clinical Appl. GSN PQRT / R&D
Level 2 Support phone numbers:
Level 2
ASPAC
EMEA
Americas
Follow
the sun
+ 61 3 98 94 30 46
+49 89 6207 3427 PACS

+49 89 6207 3361 CR/DR
+ 1 201 373 0874

1-877-777-AGFA (US only)
Above are AGFA HEALTHCARE internal numbers (Except US).

Customers usually call their local/regional CCC. Calls will be routed then internal to above
numbers.


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Service Plan
5.8.5
Remote Service
Remote service access to the DX-G / DX-M is possible via web interface.
For more info on remote service see:
5.8.5.1
Title
Reference
SRSS homepage
Intranet Link
Remote Service by Agfa HealthCare

Agfa HealthCare utilizes SRSS (Secure Remote Service Solution) for the remote
service of its HealthCare customers. A SRSS connection is vital for all our IT
solutions in order to provide efficient and professional support.
This link provides the user with an introduction to the SRSS.
For more information about SRSS, please access the following link on the
HealthCare Library.
HealthCare Library Technical Services Service Delivery SRSS Service
Manual

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5.9
Service Plan
MIGRATIONS/UPGRADES
Since second half of 2010 an upgrade is available for the DX-G installed base with
software version below NIM_2000, i.e. TWAIN concept.
After that upgrade, DX-G and DX-M will share one software version. The intended
use of the devices (DX-G for GenRad, DX-M for GenRad and Mammo) will not
change thereto.
It is not possible to change the intended use in the field.
5.10
COMMUNITY OF PRACTICE (CoP)

A Community of Practice (CoP) is a group of people who collaborate on an ongoing
basis to share knowledge or solve problems in a given domain. Agfa HealthCare
utilizes the CoP functionality in Livelink for groups to collaborate on best practices or
problem solving and as a knowledge sharing forum.
NOTE:
For the DX-G / DX-M no community of practice has been set-up.


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Training
6.1
Training Path
Following prerequisites are required to apply for the instructor based training DX-G /
DX-M (see Figure 11):
WBT "Basics of Digital Radiography"
WBT Basics of DX-G / DX-M Digitizer
NX training
The WBT Basics of DX-G / DX-M Digitizer is followed by a mandatory test.

Booking of the IBT is only possible after successful completion of the test.
2 days DX-G / DX-M IBT

- System knowledge
- Installation
- Hands-on
- All replacements
- Adjustments
- Calibrations
- Troubleshooting: Tools, circuit diagrams
- Preventive Maintenance
PREREQUISITES
WBT
"Basics of Digital
Radiography"
WBT
"Basics of DX-G /
DX-M Digitizer
NX Training
Basic Skills
- Good English language skills
- Knowledge on computer systems (operating system, hardware, network basics)
Figure 11: DX-G / DX-M qualification path

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For more info on training see:

Title
Reference
ALP (Academy Learning Platform):
Field Service ABCs
6.1.1
http://healthcare.agfa.net/irj
Service Training information

Registration for Classroom Training
Web Based Training
Training Calendar
Exams and certification processes
Intended audiences
Strategy for DX-G trained Field Service Engineers (DX-G with TWAIN
concept: software version below NIM_2000)
A high number of FSEs are trained already on DX-G.
The strategy for knowledge upgrade to also service DX-M has been set up to be
most cost efficient.
6.1.1.1
Genrad
FSEs trained on DX-G can upgrade their knowledge to also service DX-M via self
education of service documentation on HealthCare Library.
6.1.1.2
Mammography
FSE / CAS trained on CR Mammography can upgrade their knowledge to also
service the CR Mammo solution based on DX-M via self education of service
documentation on HealthCare Library.
For FSE / CAS not trained on CR Mammography yet the attendance of the
instructor based training for CR Mammography is mandatory.
based on DX-M (see 1.2 References).


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Documentation & Software

NOTE:
Documents and software listed here shows the status at release for delivery of the
digitizer.
To stay up-to-date create an appropriate user profile in the HealthCare Library. For
instructions refer to "The Field Service ABCs" (Extranet Link / Intranet Link).
To get information on the possibilities to administrate HealthCare Library accesses for
external partners refer to the Imaging Services Newsletter 2011-003 - Agfa HealthCare
Library replaces MedNet HealthCare and MedNet GSO Libraries (Intranet Link).
7.1
Documentation
Title/Description of Document
Location
Service Documents
DX-G / DX-M - Chapter 00 - About this Manual
DX-G / DX-M - Chapter 00 Orderlist, Checklist for Completeness
DX-G / DX-M - Chapter 00 - Generic Safety Directions
DX-G / DX-M - Chapter 01 - Controls, Connections and Setup

Procedures
DX-G / DX-M - Chapter 02 - Functional Description
DX-G / DX-M - Chapter 02 - Functional Description - Interoperability

Matrix
DX-G / DX-M - Chapter 03.1 - Safety Guidelines General Repair

Instructions
DX-G / DX-M - Chapter 03.2 - Tools and auxiliary Means
DX-G / DX-M - Chapter 03.3 - Troubleshooting
Works in progress
Consult Service bulletins
DX-G / DX-M - Chapter 03.4 - Codings, Fuses, LEDs
DX-G / DX-M - Chapter 03.5 Replacements Repair Procedures
DX-G / DX-M - Chapter 03.6 - Adjustments and Calibration
DX-G / DX-M - Chapter 03.7 - Software Menus, Settings
DX-G / DX-M - Chapter 03.8 - Software Releases and Patches
DX-G / DX-M - Chapter 04 - Reference and Circuit Diagrams
DX-G / DX-M - Chapter 05 - Spare Parts List
DX-G / DX-M - Chapter 06 - Accessories

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DX-G / DX-M - Chapter 09 - Maintenance
DX-G / DX-M - Chapter 11 - Installation Planning
ID Tablet Spare Parts List
Service Manual NX X.0.8500 / X.0 8500
IEC 62353 Test Protocol (> Edition.Revision 1.0)
Service Manual CR Mammo Solution DX-M

User Documents
7.2
Datasheet DX-G
Datasheet DX-M
Datasheet CR MD4.0R Plate & Cassette
Datasheet CR MM3.0R Plates & Cassette
Datasheet CR HD5.0 Detector
Datasheet CR HM5.0 Detectors
DX-G / DX-M User Manual
Getting started with DX-G / DX-M
Getting started with the ID Tablet
AGFA ID Tablet Plug & Play Installation Manual
CR Detectors, Plates and Cassettes
Software Packages Titles & Download Locations

Software Package Title
Location
Digitizer Software NIM_2311
Limit Patterns


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Service Agreements
Service Agreements are confidential contractual information. For further questions
concerning this subject please contact your local service manager.
For the Service agreements (only accessible for HealthCare Library Users with
tactical or strategic level) click here

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APPENDIX A Technical Specifications

Scan technology
Flying spot digitizer
Resolution
Mammo Resolution:
20 pixel / mm
High Resolution:
Standard Resolution:
10 pixel / mm
6,66 pixel / mm
Throughput
Between 40 and 117 plates/h, depending on IP size,

resolution and application
For details refer to datasheet DX-G and datasheet
DX-M in 7.1 Documentation
Interface
Ethernet RJ45
Network protocols
DICOM, HTTP
(TCP/IP services)
Image formats
DICOM
Input buffer size
5 cassettes
Cassette formats
35 x 43 cm, 35 x 35 cm, 24 x 30 cm, 18 x 24 cm,

15 x 30 cm
Operating temperature
+15 C +30 C (59 F 86 F)
For use with CR HM5.0

Detector
20 C - 30 C (68 F 86 F)
Operating RH
15% 75% RH - non condensing
Customer installable
No
Dimensions
Approx. W: 115,0 cm, D : 51,0, H : 123,0 cm
Weight
Approx. 180 kg
Power requirements
100 V to 240 VAC (autosensing) 50/60 Hz
220 V - 240 V / 50-60

Hz
configuration (typical
values)
100 V - 120 V / 50-60
Hz
configuration (typical
values)
Standby power approx. 87 W

Average (continuous operation): 237 W
Max. power consumption 590 W
Standby power approx. 92 W
Average (continuous operation): 245 W
Max. power consumption 621 W
Mobile compliance
DX-M: yes
Earthquake kit
Option
DX-G: no
Table 3

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For more information on technical specifications refer to following documents:
9.1
Document Name
Reference
Datasheet DX-G digitizer
Datasheet DX-M digitizer
Service Manual - Chapter 11 - Installation Planning
Typical Load
Typical # of Cycles
Time frame
100
Day
2000
Month
25000
Year
Table 4
9.2
Service Metrics and KPIs (Specified Target Values)

The figures presented here are strictly related to the digitizer only. For NX
workstation data refer to the respective Service Plan (see 1.2 References)
MTTI (Mean Time To Install)
1 h / one person
MTTM (Mean Time To Maintain)
2 hours incl. Quality check
MTBM (Mean Time Between Maintenance)
12 months
MCBM (Mean Cycles Between Maintenance)
25.000 cycles
MTTR (Mean Time To Repair, includes MFTD)
0,8 h
Average maintenance parts costs per year
20,76 (EUR4)
Service support time, parts availability
End of production + 7 years
Table 5

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MTTI, MTTM and MTTR are higher. For details see 11 APPENDIX C
Statements of Work
9.3
Reliability (specified target values)

MTBF (Mean Time Between Failure)
See section 8, Service Agreements.
MCBF(Mean Cycles Between Failure)
See section 8, Service Agreements.
Table 6
10
APPENDIX B Spare Parts Listings

A spare parts list with status "release for delivery" is available as part of the Statement of
Work Corrective Maintenance, section 11.4.
NOTE:
This statement of work represents the status of release for delivery.
For an up-to-date version of spare part list refer to HealthCare Library (Extranet Link /
Intranet Link.


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11
APPENDIX C Statements of Work
11.1
Statement of Work Pre-Installation

The listed pre-installation activities have to be performed prior to installation to accomplish
the given timeframe.
Required time: 4 hours
#
Activity
Ask the Agfa sales representative for a contact person in the hospital.
PRI
Make yourself familiar with the System Overview.
PRI
Make yourself familiar with the scope of delivery.
PRI
Make yourself familiar with the digitizer specifications.
PRI
Have a look at the digitizer safety standards and regulations.
PRI
Have a look at the machine dimensions.
PRI
Ensure the required free space around the digitizer.
PRI
Make an appointment with the network administrator and check the

network access. Initiate to establish necessary amount of IP addresses
at installation time.
PRI
Make an appointment with the radiologist for operator training.
PRI
Task code
10 Make an appointment with the hospital technician to prepare mounting

of the optional earthquake kit.
PRI
11 Make an appointment with the hospital technician to define delivery

and transport path.
PRI
12 Compare the required ambient and climatic conditions with the

condition at the installation place.
PRI
13 Make an appointment with the house electrician or the authorized

electrician and check the required electrical connection.
PRI
14 Check the installation readiness during follow up visit.
PRI
Table 7

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NOTE:
For an up-to-date list of activities refer to the Installation Planning document (Extranet
Link / Intranet Link).
The Earthquake kit is also used as mobile kit for mobile installations of DX-M.
Wall fixation and base plate of the mobile kit have to be mounted by a technician of the
trailer / van with adequate fixation means. This step may influence the installation time
significantly.
11.2
Statement of Work Installation

The listed installation activities prerequisite a successfully performed pre-installation in
order not to exceed the given timeframe.
Required time: 1 hour including image quality check, without steps # 17 to # 22.
#
Activity
Task code
Check installation site prerequisites.
PRI
Unpack digitizer*.
INS
Check shipment completeness.
INS
Move digitizer at final position.
INS
Mount optional earthquake kit.
INS
Remove transportation locks, connect cables and lower digitizer at

final position.
INS
Install digitizer software on Control PC.
INS
Switch digitizer on.
INS
Install and configure NX Workstation.
INS
10
Configure the digitizer.
INS
11
Fill in Site specific data.
INS
12
Configure Maintenance Indicator.
INS
13
Check technical image quality of the digitizer system.
INS
14
Save HOT (hand-over test) file.
INS
15
Perform a backup.
INS
16
Hand-over the system to the Clinical Application Specialist.
INS


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Activity
Task code
17
Integrate NX workstation into the hospital network.
ASC
18
Integrate DX-G into the hospital network.
ASC
19
Setup connectivity to additional system components (RIS, PACS,

Hardcopy, ).
ASC
20
Customize system components according to customer preferences.
ASC
21
Train the customer.
ATR
22
Check for further activities depending on local regulations.
ABA
* preferably to be done by the forwarder
Table 8
NOTE:
For an up-to-date list of activities refer to chapter 1 of the service manual (Extranet Link /
Intranet Link).
DX-M will be delivered prepared for mobile installations. No modification in the field
needed.
Nevertheless additional effort has to be calculated depending on layout and accessibility
of mobile installation location.

Page 40 of 51
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11.3
Service Plan
Statement of Work Customer Training

Required time: approx. 2 hours
Customer training of NX Workstation is not included.
Please refer to respective customer training for NX Workstations.
11.3.1
Handover of User Manuals

Hand-over the user manuals (which are also available on the HealthCare Library):
11.3.2
User Manual
1
2
3
4
DX-G / DX-M User Manual

Getting started with DX-G / DX-M
Getting started with the ID Tablet
CR Detectors, Plates and Cassettes
Reference to digital Version on

HealthCare Library
Customer Training
Train the customer in following activities:
11.3.2.1
Operating the digitizer. See section 11.3.2.1.
Operating the ID tablet. See section 11.3.2.2.
Usage of detectors, plates and cassettes. See section 11.3.2.3.
Training for Operating the Digitizer

Required time: approx. 1,5 hours
Following items have to be part of the training for digitizer operation.
Cleaning the exterior of the DX-G / DX-M
Cleaning the touch panel
Cleaning the optical unit with the integrated brush
Replacing the air filter element
The user interface (Status indicator / touch panel / status messages at NX

Workstation)
Switching on/off/reset the digitizer
Power and network connector
Boot-up procedure
Basic workflow
Erasing image plates


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Turning the volume of the digitizer signals and beeps on or off
Changing the brightness of the touch panel
Retrieving Information about the digitizer
Moving the digitizer
Troubleshooting and errors during operation
Mobile installations:
o
operating the transport locks
locking the device for moving the trailer / van
protecting the device from pollution
See DX-G / DX-M User Manual and user manual Getting started with DX-G / DX-M for
more details and an explanation of the single items.
For NX Workstation specific training refer to the NX Workstation user documentation.
11.3.2.2
Training for Operating the ID Tablet

Following items have to be part of the training for ID tablet operation.
Switching on/off the ID tablet
Identifying cassettes of different formats with the ID tablet
Steps at the NX Workstation for identifying a cassette
See user manual Getting started with the ID Tablet for more details and for an
explanation of the single items.
11.3.2.3
Training for Usage of Detectors, Plates and Cassettes

Following items have to be part of the training for usage of detectors, plates and
cassettes:
Difference NIP/PIP plates and cassettes
Labels and functional elements of the cassettes
How to detect Full Leg / Full Spine Cassettes (if available on site)
First use and normal operation

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Storage and transport
Operating conditions
Cleaning
Service Plan
See user manual CR Detectors, Plates and Cassettes for more details and for an
explanation of the single items.
11.3.2.4
Performing further Activities depending on local Regulations

Enclosed a list of possible activities depending on local regulations:
This list is just an example.
The activities which are required have to match and fulfill local regulations.
#
1
Activity
Electrical check
Acceptance Test
Reference
IEC 62353:2007 Test Documentation on the
HealthCare Library (Extranet Link / Intranet
Link)
Example for Germany: DIN6868


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11.4
Statement of Work Corrective Maintenance

The table enclosed lists the spare parts that were defined at release for delivery DXG, as well as the replacement time per spare part. It is valid for DX-M as well.
NOTE:
For an up-to-date version of spare part list refer toHealthCare Library (Extranet Link /
Intranet Link.
For mobile installations the DX-M is always fixed to the wall and floor. An additional effort
of approx. 30 minutes has to be considered in average.
The replacement time is split-up in following single times:
Abbreviation Explanation
TP
Average Preparation time, Pre-analysis of the problem, preparation of the

right spare part
TFI
Average fault isolation time
TD
Average disassembly time, Time to disassemble a module
TI
Average interchange time. This is set to "0" for all spare parts. TI is
already part of TD and TR.
TR
Average reassembly time, Time to reassemble a module
TA
Average alignment time, Time to do adjustments, calibrations, reload

software
TC
Time for checkout, verification of function, Warm-up, scan test image,

evaluate images
TST
Time for set-up, hand-over to customer

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Service Plan
Spare Part No.

CM+9 5160 4517 0
CM+9 5160 4750 0
Description
Stepper Motor Opener (M201)
Buffer Adapter Board (B220)
TP TFI TD TI TR TA TC TST
15 10 10 0 10 10 10 10
15 15 10 0 10 0 10 10
CM+9 5160 5006 0

CM+9 5170 0860 0
CM+9 5170 1410 2*
CM+9 5170 1421 0*
CM+9 5170 1430 0*
CM+9 5170 1440 1*
CM+9 5170 1445 1
CM+9 5170 1450 1*
CM+9 5170 1455 1*
CM+9 5170 1460 0
CM+9 5170 1475 2*
CM+9 5170 1479 2*
CM+9 5170 1827 0
CM+9 5170 2120 0
CM+9 5170 2150 0
CM+9 5170 2185 0
CM+9 5170 2190 0
CM+9 5170 2360 0
CM+9 5170 2380 0
CM+9 5170 2470 1
CM+9 5170 2475 0
CM+9 5170 2490 0
CM+9 5170 2585 0
CM+9 5170 2630 0
CM+9 5170 2690 3
CM+9 5170 2715 1
CM+9 5170 2725 1
CM+9 5170 2730 1
CM+9 5170 2750 0
CM+9 5170 2990 1
CM+9 5170 3001 0
CM+9 5170 3035 0*
CM+9 5170 3070 1
CM+9 5170 3500 1
CM+9 5170 4010 0
CM+9 5170 4011 1
CM+9 5170 4014 2
CM+9 5170 4030 1
CM+9 5170 4120 1
CM+9 5170 4210 2
CM+9 5170 4250 0
CM+9 5170 4270 0
CM+9 5170 4290 2
Antistatic Brush
Software
Buffer Rear Cover
Upper right cover
Buffer Right Cover
Right cover
Display Board with Touch Panel
Left Cover
Upper left cover
LED-Status-Indicator
Front Cover
Upper Cover
Cover Plate
Swivel Drive
IP Handling Board
Locking motor (M626)
Connector Bolt
Vacuum Valve
Vacuum Plate
Traverse on IP carrier sensor
Traverse locked on carriage sensor
Distribution Board IP-Carrier
Slow Scan Reference Sensor
Traverse with snap hooks
Snaphook Drive
Rope Tensioner Center
Rope Tensioner Right
Rope Tensioner Left
Optic Module
Calibration Board
PMT with Light Collector
Cleaning Brush Assembly
PMI52 Board
Erasure Unit
Cable IP board to SM carrier
CAN Bus cable
Cable PMI52 to calibration
SM Linear Transport (M514)
PMI52 Power Distribution Board
Dsitribution board cable
Display Control Board Cable
Cable PMT - PMI
Vacuum Pump
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
0
0
0
0
10
0
0
10
0
0
0
30
30
20
20
30
30
30
30
10
15
15
30
15
15
15
60
20
45
30
30
30
30
30
30
15
30
30
30
30
30
20
10
5
5
5
5
10
5
5
10
5
5
5
15
10
15
20
10
10
10
10
10
15
15
15
10
10
10
10
10
10
20
10
10
10
20
20
20
10
10
20
5
20
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
20
10
5
5
5
5
10
5
5
10
5
5
5
15
10
15
20
10
10
10
10
10
15
15
15
30
30
30
10
10
10
20
10
10
10
20
20
20
10
10
20
5
20
0
0
0
0
0
0
0
0
0
0
0
0
0
10
10
10
0
0
0
0
0
0
0
30
10
0
0
0
60
0
60
0
0
0
0
10
0
20
0
0
0
0
0
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
50
10
50
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
Total
[min]
75
70
90
70
45
45
45
45
65
45
45
65
45
45
45
105
95
95
95
85
85
85
85
65
80
110
105
90
90
90
215
75
200
105
85
85
85
115
105
110
85
85
105
75
105


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Service Plan
Spare Part No.

CM+9 5170 4330 0
CM+9 5170 4380 0
CM+9 5170 4390 0
CM+9 5170 4450 0
CM+9 5170 5230 1
CM+9 5170 5270 0
CM+9 5170 5600 1
CM+9 5170 5316 0
CM+9 5170 5955 0
CM+9 5170 5990 0
CM+9 5170 6000 0
CM+9 5170 9120 0
CM+9 5170 9160 0
CM+9 5170 9805 0
CM+9 5170 9810 0
CM+9 5170 9815 0
CM+9 5170 9820 0
CM+9 5170 9825 0
CM+9 5170 9830 0*
CM+9 5170 9835 0*
CM+9 5170 9845 0*
CM+9 5170 9850 0
CM+9 5170 9855 0
CM+9 5170 9860 0
CM+9 5170 9865 0
CM+9 5170 9870 0
CM+9 5170 9875 0
CM+9 5170 9880 0
CM+9 5170 9885 0
CM+9 5170 9889 0
CM+9 5170 9890 0
CM+9 5170 9892 0*
CM+9 5170 9893 0
CM+9 5170 9894 0
CM+9 5170 9895 0
CM+9 5170 9896 0
CM+9 5170 9898 0
CM+9 5170 9899 0
CM+9 5175 8660 1
Description
TP TFI TD TI TR TA TC TST
Cassette Transport Home Pos Cable
15 30 10 0 10 0 10 10
Cable PMI52 to PWR Distribution Board 15 30
5 0
5 0 10 10
Cable PMI to Optic Module
15 30
5 0
5 0 10 10
Fan
15 10 15 0 15 0 10 10
Z-Sensor
15 15 15 0 15 0 10 10
Cassette Grabber
15 15 15 0 15 10 10 10
Locking Unit
15 15 15 0 15 10 10 10
Stepper Motor Cassette Transport
15 20 10 0 10 10 10 10
Cassette reader cable
15 30 10 0 10 0 10 10
Cassette Handling Board
15 15 10 0 10 10 10 10
Buffer Unit
15 30 20 0 20 10 10 10
Stepper Motor Swivel Drive (M625)
15 30 15 0 15 10 10 10
Cleaning Brush
15 30 15 0 15 0 10 10
Power Supply
15 20 15 0 15 0 10 10
Cassette Transport Belt
15 10 15 0 15 0 10 10
Transport Kit
15 15 10 0 10 0 20 10
Small Parts Kit Fixing material
15 15 10 0 10 0 10 10
Small Parts Kit Functional Parts
15 15 10 0 10 0 10 10
Rear Cover
15
0
5 0
5 0 10 10
Cassette Input Cover
15
0
5 0
5 0 10 10
Lower Buffer Cover
15
0
5 0
5 0 10 10
Roller
15
0 15 0 15 0 10 10
Air Filter
15
5 10 0 10 0 10 10
Interlock Switch
15 10 10 0 10 10 10 10
Main Switch
15 10 10 0 10 0 10 10
Traverse Carriage Left / Right
15 15 10 0 10 30 10 10
IP Feeder Wire Ropes
15 10 30 0 30 0 20 10
Linear Transport Belts
15 15 20 0 20 30 10 10
Solid State Disk
15 15 10 0 10 20 10 10
Housing
15
0
5 0
5 0 10 10
Lubricating Chambers
15 30 15 0 15 0 10 10
Calibration Board Cover
15 20 10 0 10 0 10 10
Movable Vacuum Hose with Wire
15 30 20 0 20 0 10 10
Fixed Vacuum Hose
15 20 10 0 10 0 10 10
Vacuum Pump Sound Absorber Hose
15
5 10 0 10 0 10 10
Rollo cassette clamping
15 20 10 0 10 10 10 10
Cassette Edge Sensor
15 15 10 0 10 10 10 10
Chip Reader
15 15 15 0 15 0 10 10
Stepper Motor Cassette Fixation
15 15 15 0 15 10 10 10
Total
[min]
85
75
75
75
80
90
90
85
85
80
115
105
95
85
75
80
70
70
45
45
45
65
60
75
65
100
115
120
90
45
95
75
105
75
60
85
80
80
90
* means: Spare part not physically on stock due. Prolonged delivery time.

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Version 2.3

11.5
Service Plan
Statement of Work Preventive Maintenance

The listed maintenance activities have to be performed every 25.000 cycles or
once per year.
Required time: 2 hours including image quality check
#
Activity
Task code
Questioning of the customer
PMV
Error statistics
PMV
Infocounter analysis
PMV
Reset of the relative counters
PMV
5
6
Checking current image quality
PMV
PMV
Visual inspection
Check visually power and network cable.
Check visually the covers.
Check visually the cleaning brush.
Check visually the cables inside the digitizer.
Check visually the belts.
Check visually the flexible vacuum hose.
Check visually the spindle.
Check visually the parallelism of the Traverse.
Cleaning general
Cleaning of the erasure unit
PMV
Checking of spindle
PMV
10
Checking of cassette condition
PMV
11
Replacing the air filter
PMV
12
Checking safety switch
PMV
13
Performing stall calibration
PMV
14
Performing test cycles
PMV
15
Technical image quality check of the system
PMV
16
Reset of maintenance indicator
PMV
17
Creating a backup of device specific data
PMV
18
Customer conversation
PMV
PMV


Page 47 of 51
Version 2.3
Service Plan
NOTE:
For an up-to-date list of activities refer to the Preventive Maintenance Instructions
(Extranet Link / Intranet Link).
For mobile installations the DX-M is always fixed to the wall and floor. An additional effort
of approx. 30 minutes has to be considered in average.

Page 48 of 51
Version 2.3

12
Service Plan
Abbreviations
ASAP
Agfa Scanner Access Package
CAS
Clinical Application Specialist
CCC
Customer Care Center
CM
Corrective Maintenance
CR
Computed Radiography
DRA
Device Readiness Assessment
ELMS
Electronic Licensing Management System
FSE
Field Service Engineer
GSN
Global Support Network
GTC
Global Training Center
GUI
Graphical User Interface
IBT
Instructor Based Training
NIP
Needle Image Plate
PIP
Powder Image Plate
PM
Preventive Maintenance
PMT
Photomultiplier
PMV
Preventive Maintenance Visit
PQRT
Product Quality Review Team
R&D
Research & Development
RIS
Radiology Information System
UPS
Uninterruptible Power Supply
WBT
Web Based Training


Page 49 of 51
Version 2.3

Service DXM

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Document Status: Approved

Livelink ID: 18065961 Version: 16

DX-G / DX-M (DICOM:

DOCUMENT CONTROL NOTE:

Agfa HealthCare Company

Document Node ID: 18065961

Copyright 2011 Agfa HealthCare N.V.

Document Status: Approved

Livelink ID: 18065961 Version: 16

DX-G / DX-M (DICOM: NIM_2000 or higher)

Summary of Service Plan.................................................................... 4

Product Marketing Strategy.............................................................. 14

Documentation & Software ............................................................... 32

Service Agreements .......................................................................... 34

APPENDIX A Technical Specifications......................................... 35

APPENDIX B Spare Parts Listings ................................................ 37

APPENDIX C Statements of Work ................................................. 38

DOCUMENT CONTROL NOTE:

Agfa HealthCare Company Confidential

Document Status: Approved

Livelink ID: 18065961 Version: 16

DX-G / DX-M (DICOM: NIM_2000 or higher)

Changes (Revision History)

Training strategy updated

Update to include DX-M

Only DICOM version considered

DX-M mobile included

DX-M technical data corrected

Additional front page with RACI table is available on Livelink only.

HealthCare Library / CR Workstation Software

Service Plan CR Mammo Solution

HealthCare Library (Extranet Link / Intranet Link)

The Field Service ABCs

HealthCare Library (Extranet Link / Intranet Link)

DOCUMENT CONTROL NOTE:

Agfa HealthCare Company Confidential

Document Status: Approved

Livelink ID: 18065961 Version: 16

DX-G / DX-M (DICOM: NIM_2000 or higher)

Summary of Service Plan

The DX-G / DX-M digitizer is part of a CR system, comprising:

DX-G / DX-M digitizer

Cassettes with image plates (NIP/PIP).

The key features of the DX-G / DX-M are:

Highest image quality in General Radiography / CR Mammography

Dose reduction potential in General Radiography / CR Mammography

Drop & Go buffer functionality to optimize cassette / detector based workflow

Multifunctionality: DX-M supports all CR Genrad applications (General

DX-G supports GenRad only, there is no upgrade possibility to DX-M.

FSE / CAS trained on CR Mammography can upgrade their knowledge to also

DOCUMENT CONTROL NOTE:

Agfa HealthCare Company Confidential

Document Status: Approved

Livelink ID: 18065961 Version: 16

DX-G / DX-M (DICOM: NIM_2000 or higher)

The DX-G / DX-M* digitizer is part of a CR system, comprising:

DX-G / DX-M digitizer

Uses flying spot technology for scanning.

DX-M supports Genrad and Mammography application.

DX-G supports Genrad only, there is no upgrade possibility to DX-M.

CR MD4.0R Plates and Cassettes

CR MM3.0R Plates and Cassettes

CR HM5.0 Detectors (Plates with Cassettes)