Reg. No. : | [ Bh SY Seventh Semester ‘Mechanical Engineering MG 1401 — TOTAL QUALITY MANAGEMENT (Common to Seventh Semester B.E/B:Tech Aeronaut ial Bnpinering, Automobile Engineering, Bio-Medical Engineering, Civil Engineering, Computer Science and Engineering, Electrical and Electronics Enginecring, Blectronics and Communication Engineering, Electronics and Instrumentation Engineering, Instrumentation and Control Engineering, Mechatronics Engineering, Metallurgical Engineering, Production. Engineering an Information Technology) (Also common to Bighth Semester “B.E/B, Tech — Bio Technology, Chemical Engineering, Polymer Technology, Textile Technology, Textile Tech (Fashion extile Tech (Textile Chemistry) (Also Common to sat Smear BE. - Civil Engineering) (Also Common to PE 1452. ~ Total Quality Management ~ Eighth Semester — pen a 7 Petrolenm Engineering) sring, Mechanical Engineering/Seventh Semester Electrical and Electronics Engineering) Maximum : 100 marks Use of Statistical Tables is permitted. Answer ALL questions. PART A— (10 x 2 = 20 marks) State the seven underlying principles of TQM. 2. Define quality cost index.3. 4. 5. 6. a 8. 9. 10. State the benefits of documentation. a 12. 13. Define Customer Retention. Define Employee empowerment. Define process capability. Define process capability ratio. What do you mean by House of Quality? Define failure rate. Name the ISO 9000 series. (a) () @ (b) (@) Briefly explain Employee Motiva Explain Juran ion and Empowerment. In a factory, producing spark plug the number of defective found in inspection of 20 lots f 100 each, is given below. Lot No. No. of Defective Lot No. No. of Defective 10 12 08, 06 04 06 03 03, 05 i 12 13 4 15 16 17 18 19 20 04 28es 04 05 08 06 10 P142614, 15. (b) (a) (b) (a) (b) @ (ii) Determine the sample size when a quality limit not worse than’9% than three times in thousand, XK. Gey Or ‘The ‘X’ company produces synthetic and natural gut castings for a process meat packer, natural gut materials are yisually,inspected upon receipt, graded and sent to processing. After processing, all finished castings are tested under pressure on a special device to ensure a specified strength before shipping to the meat packer. During the past 25 lots of 500 castings each have been subjected-to 100% Inspection. A total of 1000 casting burst during test. (Find 30 limits for a control chart for ) (ii) Assuming that all points fall ‘within, these limits, what is your estimate of the process average’ non-conforming? ) Explain the procedure to construct a House of Quality’, ay, yo Or 7 Explain the Taguchi's Quality {Loss Function. S27 Explain how quality audit should be conducted. Or Explain concepts 6f'1SO 14001. WE 3 P1426