Robin Desharnais

9325 Austgarden Road

Prince George, BC V2K 5M1
250.552.0646
robindesharnais@yahoo.com

Administrative Qualifications
In-depth knowledge of Microsoft Office including: writing, editing, and producing
documents in Word, creating data bases in Access as well as spreadsheets in Excel.
Holds excellent written and verbal communication skills as well as strong problem
solving and analytical proficiency. Skilled in bookkeeping, calculating numbers and
capable of understanding and solving technical problems.

Soft Skills
Extensive customer service skills combined with patience, determination, and diligent in
troubleshooting client issues. Excellent time management and organizational skills. As a
highly self-motivated team player with a strong work ethic I am able to work both
independently or in a team environment.

Education
Applied Business Technology Administrative Assistant Certificate
New Caledonia
Fall 2014-Spring 2015
Grade 12

College of

W.L. Seaton Secondary

Professional Experience
Reception/Clerical Support
2015

Canfor Ltd
Prince George, BC

Sorted mail for various divisions

Scheduled conference rooms and placed lunch orders as needed
Balanced and prepared monthly procard transactions
Familiarized with Synergen and Oracle
Greeted customers in a friendly and professional manner.
Answered multiline phone and direct calls as needed

Labourer & Cleaning Crew

October 2010-February 2014

Peace River Coal

Tumbler Ridge, BC

Kept records of maintenance issues on a handheld computer

Scheduled and recorded daily tasks of cleaning crew and trained new employees
Housekeeping Manager/Front Desk Agent
September 2008-June 2010

NEC Contractors
Lac La Biche, AB

Processed weekly invoice spreadsheets from an Excel database

Prepared housekeeping schedule as well as kept an inventory on cleaning supplies
Front Desk Clerk
February 2008-September 2008

Leismer Lodge
Conklin, AB

Compiled guest information inputting data into Excel to prepare weekly invoices
Answered phone calls and transferred called using a multi-line Cisco telephone

 Logged reports from housekeeping regarding maintenance issues and cleaning

schedule
Vacation Resort Consultant
December 2007-September 2008

Lodging Company
Kelowna, BC

Made sales through email and over the phone while increasing my customer base
Data entered confidential payment information and completed the accommodation
request form
Used Microsoft Outlook and other computer programs specific to the company
Administrative Clerk
Canada
September 2004-2005

HRDC Development
Kelowna, BC

Data entered personal and confidential information

Prepared and processed incoming and outgoing (regular and registered) mail
Maintained confidentiality of financial and personnel information being processed
References upon request