1. The ease of contacting the Service department to make an appointment.

Excellent
Good
Average
Poor
2. The Service Advisor's understanding of the work required when you

booked the appointment.

Excellent
Good
Average
Poor
3. The availability of an appointment to suit you.
Excellent
Good
Average
Poor
4. The ease of checking in at Service reception on the day you brought

your motorhome in for service / repair.

Good
Average
Poor
Not Applicable
5.

Communication during service / repairs to keep you updated on

progress
Excellent
Good
Average
Poor
Not Necessary

6. Was your vehicle ready for collection at the agreed time?

Yes
No

7. On collecting the vehicle, was the work that had been carried out fully
explained to you?
Yes
No
8. If you were advised that further work was required at a later date, were

you were fully informed of the reasons why, and either booked in for

that work or advised that you would be contacted when the necessary
parts arrived in stock?
Yes
No

9. Were you contacted within 3 working days of your visit to check that
you were happy with the work carried out?
Yes
No

10.Overall, how would you rate the quality of service you received from
GogreenBOV?
Excellent
Good
Average
Poor