READING LIST

Allen, K. S., Whitehorn, R.S., Carey, C.M., Dowell, R.S., & Bartell, A. L. (2008, July). Identifying
future skills for technical communicators: An action plan. Professional Communication
Conference, 2008. IPCC 2008. IEEE International, 1-6.
http://ieeexplore.ieee.org.jproxy.lib.ecu.edu/xpl/articleDetails.jsp?arnumber=4610191&tag
=1
Benbunan-Fich, R. & Hiltz, S.R. (2003). Mediators of the effectiveness of online courses. IEEE
Transactions on Professional Communication, 46 (4), 298-312.
Hayhoe, G. F. (2000). What do technical communicators need to know? Technical
Communication, 47 (2), 151-153.
http://www.ingentaconnect.com.jproxy.lib.ecu.edu/content/stc/tc/2000/00000047/000
00002/art00002
Hoffman, M. (2013). The year of the new content communicator. Intercom, 60 (1), 7-8.
https://blackboard.ecu.edu/webapps/portal/frameset.jsp?tab_tab_group_id=_6_1&url=
%2Fwebapps%2Fblackboard%2Fexecute%2Flauncher%3Ftype%3DCourse%26id%3D_
360248_1%26url%3D
Holzweiss, P.C., Joyner, S.A., Fuller, M.B., Henderson, S., & Young, R. (2014). Online graduate
students perceptions of best learning experiences. Distance Education, 35 (3), 311-323,
DOI: 10.1080/01587919.2015.955262
Hughes, Michael A. and George F. Hayhoe. A research primer for technical communication:
methods, exemplars, and analyses. Lawrence Erlbaum Associates, 2008.
Isohella, S. (2010). What working life requires: An approach to a technical communication
competency model. Professional Communication Conference (IPCC), 2010 IEEE
International, 310-314.
http://ieeexplore.ieee.org.jproxy.lib.ecu.edu/xpls/abs_all.jsp?arnumber=5530024
Kumar, R. Research methodology: A step-by-step guide for beginners. 4th ed. Thousand Oaks,
CA: Sage.
Markel, M. (2010). Technical communication (9th ed.). Boston, M.A.: Bedford/St. Martins.
Mashaw, B. (2012). A model for measuring effectiveness of an online course. Decision Sciences
Journal of Innovative Education, 10 (2), 189-221.

Rainey, K.T, Turner, & Dayton, D. (2005). Do curricula correspond to managerial expectations?
Core competencies for technical communicators. Technical Communication, 52 (3), 323335.
http://www.ingentaconnect.com.jproxy.lib.ecu.edu/content/stc/tc/2005/00000052/000
00003/art00007
Slattery, D. & Cleary, Y. (2013). Teaching workplace skills to technical communicators.
Communication & Language at Work, 1 (2) 20-25.
http://ojs.statsbiblioteket.dk/index.php/claw/article/view/7897/6577
St. Amant, K. & Sapienza, F. (2011). What we have here is a failure to communicate: How
cultural factors affect online communication between east and west in St. Amant, K. &
Sapienza, F. (Eds.), Culture, communication and cyberspace (pp. 131-141). Amityville,
N.Y.: Baywood Publishing.
St. Amant, K. (2003). Localization, internationalization, and translation. Retrieved December
9, 2012 from
https://blackboard.ecu.edu/webapps/portal/frameset.jsp?tab_tab_group_id=_6_1&url=
%2Fwebapps%2Fblackboard%2Fexecute%2Flauncher%3Ftype%3DCourse%26id%3D_
334926_1%26url%3D.
St. Amant, K. (2009). The role of rhetoric in localization and Offshoring. Retrieved December 9,
2012, from
https://blackboard.ecu.edu/webapps/portal/frameset.jsp?tab_tab_group_id=_6_1&url=
%2Fwebapps%2Fblackboard%2Fexecute%2Flauncher%3Ftype%3DCourse%26id%3D_
334926_1%26url%3D.
Stringer, M. & Cassiday, P. (2009). 52 Activities for improving cross-cultural communication.
Boston, M.A.: Intercultural Press.
Sun, H. (n.d.) Why cultural contexts are missing: A rhetorical critique of Localization Practices.
Retrieved December 9, 2012, from
https://blackboard.ecu.edu/webapps/portal/frameset.jsp?tab_tab_group_id=_6_1&url=
%2Fwebapps%2Fblackboard%2Fexecute%2Flauncher%3Ftype%3DCourse%26id%3D_
334926_1%26url%3D
Thomas, S. & McShane, B.J. (2007). Skills and literacies for the 21st century: Assessing an
undergraduate professional and technical writing program. Technical Communication,
54 (4), 412-423.
http://www.ingentaconnect.com.jproxy.lib.ecu.edu/content/stc/tc/2007/00000054/000
00004/art00003

Wang, Y.D., (2014). Building student trust in online learning environments. Distance Education,
35 (3), 345-359.
Xu, D., & Jagger, S.S. (2011). The effectiveness of distance education across Virginias
community colleges: Evidence from introductory college-level math and English
courses. Educational Evaluation and Policy Analysis, 33 (10), 215229.
Zhao, Y., Lei, J. Yan, B., Lai, C., Tan & Hueyshan, S. (2005). What makes the difference? A
practical analysis of research on the effectiveness of distance education. Teachers
College Record, 107 (8), 1836-1884.