What is an IT Enabled Service?

IT Enabled Services are functions and services provided from a country

different from the one where the end products are delivered. These services
are delivered over telecommunication or data network lines.

Round 1

Voice and accent Round

Specifications

Accuracy – 85 – 90 at least
Elimination round

In this round, you will be given a set of words to pronounce. To check your
pronunciation, voice clarity and sounds

Egs

1. Treasure ---( Trea- zh –ure)

2. Pleasure
3. leisure
4. measure
5. She says
6. Shoe section
7. jeopardy
8. acknowledgement

Round 3

Hr round

Stability Factor

Tell me something about yourself?

 1. Introduction --- Name
2. Latest qualification
3. age – Optional
4. career Interests / goal of your life – as far career is concerned,,, ->
5. family background

Father /Mother/one sibling/a close relative – uncle

6. Hobbies –- Playing cricket is a hobby

7. Interests --- watching cricket

That’s all about me...

What did you do last one whole year?

I was training people on basic IT education privately at my own premises.

Over the year I have trained almost a 100 people of all age groups which earned me
a small but considerable amount of money

Over the year, I had been assisting my uncle in his small grocery store in which I
played an important part by introducing automated and computerized billing
options and also did a part into business and market development.

How did you play a part in business and marketing development?

I introduced new system—billing

I introduced more of a customer oriented schemes from time to time
Introduced more of new products with enhanced and better quality service to the
customer.

Why do you want to join the bpo industry?

=========================================
There are 4 main reason attached to it ,

1.As a fresher , I would like to be a part of a brand .Well HCL is a brand and i would like to
work with a brand name so as to get exposure in terms of knowledge, workenviro ,
salary .etc
2. Hiring is IT industry is freeze at the moment. IT companies at the moment is looking for
trained people and not raw talent.

3. After working for a considerable period of time in the company, I would like to apply for
the IJP ( Internal job postings) in order to grow in the organizational hierarchy either
vertically or horizontally and enhanced my domain knowledge and salary prospects

4. I have heard that HCL runs a special program For Engineers by the name of Aspire
where in Engineers can enhance their technical skills and hope for a budding career in
Technologies. So, after working for a considerable amount of time I would like to enroll for
the same and get technically equipped and become more of technically sound and
industry specialist.
However, I am aware due to recession; the Aspire program that gives us a chance to move
to HCL technologies is on hold but would soon get underway.

Where do you see yourself after 5 years?

It totally depends on my skills, work and hard work. However, I am not a long term
p lanner and I believe in short term goals. To start with I can forward to be either
Be a voice and accent trainer, process trainer or team leader, voice coach.

Round 4

Technical round

What are routers? Which layer does it work?

Osi model

DHCP protocol

How to find ipaddress of the computes

 Start-> run-> in the run window type in cmd -> With this, you will see a black
window coming up . Type in the command IPCONFIG.
It would come up with 3 things particularly
 the public IP address
 subnet mask
 default gateway ---- it is the ipaddress of your router to which you are connected
Public | Private

xxx.xxx.xxx.xxx xxx could a number ranging from 0 to 255

Private ip address format

192.168.x.x—

Router / Modem

DHCP Protocol === dynamic host configuration protocol

Not described about the 2nd round that is the Grammar round that tests you on
Tenses and sentence formation.
Please contact me to get more information about the grammar round and more
clarification about the above said data and information.