THE ROLE OF CRM IN CUSTOMER

SERVICE WITH SPECIAL REFERENCE

TO TELECOM INDUSTRY
DISSERTATION
Submitted in partial fulfillment of the requirement
for the degree of Bachelor of Science in Fashion
Merchandising & Retail Management

BY
PARAS CHAWLA
MUR1202687
MENTOR- MS. NIVEDITA PALIWAL

MEWAR
UNIVERSITY

Mewar University
Gangrar, Chittorgrarh, (Rajasthan) India -312901

FOOTWEAR DESIGN AND DEVELOPMENT INSTITUTE

Ministry of Commerce and Industry, Government of India
FURSATGANJ, RAIBAREILLY

CERTIFICATE OF THE GUIDE

This is to certify that the project work titled THE ROLE OF CRM IN
CUSTOMER SERVICE WITH SPECIAL REFERENCE TO TELECOM
INDUSTRY is a piece of bonafide work of PARAS CHAWLA,
Enrolment no. MUR1202687 carried out in partial fulfillment for the
award of degree of B.S.C. FMRM

of Mewar University under my

guidance. This project work is original and not submitted earlier for
the award of any degree/ diploma of any other university /
institution.

Signature of the Guide:

Name and Official Address of the
Guide:

Guides Academic Qualifications,

Designation and Experience:

Place:
Date:

ACKNOWLEDGEMENT

I am grateful to my faculty guide MS. NIVEDITA PALIWAL for providing

her guidance in completing my dissertation related to THE ROLE OF

CRM IN CUSTOMER SERVICE WITH SPECIAL REFERENCE TO TELECOM

INDUSTRY.
I am also grateful to Footwear Design & Development Institute for
providing me such a platform which helped me in horning my research
skills and I am sure that this study will help me in my future.

PARAS CHAWLA
MUR1202687