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    blue_devil8132409
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    PHYSICAL EVIDENCE:- Restaurant exterior Entry way RE-SERVICE Interior design Waiting area CUSTOMER ARRIVES FP 1. 1 CUSTOMER WAITS FP 1. 2 PUT NAME ON WAIT LIST SERVICE ELEMENTS PERCEIVED BY CUSTOMER ZONE OF VISIBILITY GREET CUSTOMER TAKE CUSTOMER TO THEIR TABLE TAKE CUSTOMER NAME TECHNICAL SERVICE ELEMENTS AND PROCESSES WAITING LIST PREPARATION STOCK UP KITCHEN ROSTER STAFF CLEAN SET UP TABLES FP 1. 3 HASSAN AL BANNA Other customers waiting Table Menu Drinks Pizza Coffee CO

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    PHYSICAL EVIDENCE:- Restaurant exterior Entry way RE-SERVICE Interior design Waiting area CUSTOMER ARRIVES FP 1. 1 CUSTOMER WAITS FP 1. 2 PUT NAME ON WAIT LIST SERVICE ELEMENTS PERCEIVED BY CUSTOMER ZONE OF VISIBILITY GREET CUSTOMER TAKE CUSTOMER TO THEIR TABLE TAKE CUSTOMER NAME TECHNICAL SERVICE ELEMENTS AND PROCESSES WAITING LIST PREPARATION STOCK UP KITCHEN ROSTER STAFF CLEAN SET UP TABLES FP 1. 3 HASSAN AL BANNA Other customers waiting Table Menu Drinks Pizza Coffee CO

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    73 visualizzazioni5 pagine

    Blue Print

    Caricato da

    blue_devil8132409
    PHYSICAL EVIDENCE:- Restaurant exterior Entry way RE-SERVICE Interior design Waiting area CUSTOMER ARRIVES FP 1. 1 CUSTOMER WAITS FP 1. 2 PUT NAME ON WAIT LIST SERVICE ELEMENTS PERCEIVED BY CUSTOMER ZONE OF VISIBILITY GREET CUSTOMER TAKE CUSTOMER TO THEIR TABLE TAKE CUSTOMER NAME TECHNICAL SERVICE ELEMENTS AND PROCESSES WAITING LIST PREPARATION STOCK UP KITCHEN ROSTER STAFF CLEAN SET UP TABLES FP 1. 3 HASSAN AL BANNA Other customers waiting Table Menu Drinks Pizza Coffee CO

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    Scarica in formato DOC o leggi online su Scribd
    Segnala contenuti inappropriati
    di 5

    PHYSICAL EVIDENCE:- Restaurant exterior Interior design

    Entry way Waiting area

    RE-SERVICE

    PUT NAME
    CUSTOMER FP CUSTOMER FP ON WAIT
    ARRIVES 1. WAITS 1. LIST
    1 2

    SERVICE ELEMENTS PERCEIVED BY CUSTOMER

    ZONE OF VISIBILITY

    GREET TAKE TAKE


    CUSTOMER CUSTOMER TO CUSTOMER
    THEIR TABLE NAME

    TECHNICAL SERVICE ELEMENTS AND PROCESSES

    PREPARATION
    STOCK UP KITCHEN
    WAITING LIST ROSTER STAFF FP
    CLEAN 1.
    SET UP TABLES 3

    HASSAN AL BANNA
    Other customers waiting Menu Pizza
    Table Drinks Coffee UNSATISFACTO
    RY FOOD
    CORE SERVICE

    SELECTS AVAILABLE
    TABLE CUSTOMER CONSUMES MEAL

    HASSAN AL BANNA
    FP FP FP
    1. 1. 1.
    4 5 6

    WAITER
    TAKES
    ORDER

    DRINKS COFFEE
    PIZZA SERVED
    SERVED SERVED

    BAR

    KITCHEN PREPARES PREPARES DRINK


    PIZZA AND COFFEE

    Bill
    Exit way
    Hostess stand

    DETACHMENT

    HASSAN AL BANNA
    PAYS CUSTOMER
    BILL LEAVES

    FP
    1.
    7

    CASHIER
    PREPARES
    BILL

    CLEAN TABLE
    SET UP FOR NEXT CUSTOMER
    WASH UP

    HASSAN AL BANNA
    HASSAN AL BANNA

    PGPRM – 14

    IISWBM

    BLUEPRINT OF PIZZA HUT

    HASSAN AL BANNA

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