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Managing Barriers to Business

Process Reengineering Success


Instructor: Mahendra Singh
Assistant Professor, Centre for Business
Administration, CUJ Ranchi
Sources: Organisational transformation Through
BPR by: Vikram Sethi, William King,
BPR by R. Radhakrishnan, S. Balasubramanian,
Business Process Change: Paul Harman,

Risks Associated with BPR


Risk
Category
Financial
risks
Technical
risks
General
Project risk
Functional
risks

Definition
No high ROI
Technological solutions not
working or not available
Team not performing or
solution provider not
competent
Reorganization plan is not
appropriate or not
applicable to our business

BPR Implementation Barriers

Barriers
Hard Barriers
Information Technology problems
Resource problems
Legal obstacles
Soft Barriers
Internal individual resistance
Internal group resistance
External resistance

Causes of BPR implementation barriers


Project related cause
People related cause
Organisation related cause
Environment related cause

Root cause for Barriers


Root

Root
Causes

cause of Information Technology Barriers

Project

People

Organisation

Environment

Barriers

Software
not process
oriented

Content Management Individual Groups

Unsatisfactory
selection process

Wrong
Users to
IT
not accept Configu Not enough
system
ration test runs
decentraliz Vogue
ation not project
attainable goals

Structure

Partner

Public

Delivery
Problems

Knowledge and
skill level too low
and Resistance

Missing Discipline

Culture

Micro
Politics

Mistrus
t

Strong
control
culture

former
experia
nces

Root causes of individual resistance


constructiv
e
Resistance

Destructive Objecti
resitance
ve

Approach
Missing
change
momentum

Personalit
y

Destructi Group
loss of
ve
Pressur power over
character
e
people

Loss of
accepta
nce

Framework for Barriers


Management

Search for and identify barriers


Identify root causes
Intervene at root cause level
Control intervention success

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