Common Front Office Formulae

1. Percentage of No-Shows =

Number of Rooms No-Shows_

Number of Room reservations

2. Percentage of Walk-Ins =

Number of room Walk-Ins____

Total Number of Room arrivals

3. Percentage of Overstays =

Number of overstay rooms____

Number of Expected Checkouts

4. Percentage of Understays = Number of Understays rooms__

Number of Expected Checkouts
5. Forecast Formula

=
Total number of guest rooms

Number of OOO rooms

Number of rooms stayovers

Number of room reservations

+ Number of room reservations X % of No-Shows.
+ Number of room Understays
Number of room overstays
Number of Rooms available for sale

6. Occupancy Percentage =

Number of Rooms Occupied

Number of Rooms Available

7. Multiple Occupancy Percentage = Number of Rooms Occupied by more than

one guest__________________________
Number of Rooms Occupied
8. Average guests per room sold = Number of Guests_____
Number of Rooms Sold
9. Average Daily Rate =

Rooms Revenue______
Number of Rooms Sold

10. Average Rate per guest =

Rooms Revenue__
Number of guests

11. Yield =

Actual Rooms Revenue

Potential Rooms Revenue

12. RevPar =

Actual Rooms Revenue

Number of Available Rooms
Occupancy Percentage X Average Daily Rate