Fundamental Interpersonal Relations

Orientation

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1. Overview
Developed by William Shutz
Was widely tested
Focused on needs within interpersonal

relationships
Does not imply value judgment
Can be used to formulate interviewing
strategies

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2. Dimensions
Basic Needs
Inclusion
Control
Affection
Modes
Express
Want

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3. Inclusion Need
Need to establish & maintain satisfactory relation

with respect to interaction & association

Need to feel self is significant/worthwhile
Positive words associate, interact, mingle,
belong
Negative exclusion, isolate, outsider, withdrawn
Signs seeking fame, prominence, recognition,
and participation
Cartoon Character -

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4. Control
Need to establish & maintain satisfactory

relation with respect to control & power

Need to feel self is competent & responsible
Positive words power, authority, influence
Negative words rebellion, resistance,
follower
Signs seeking respect
Cartoon/TV character -

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5. Affection
Need to establish & maintain satisfactory

relation with respect to love & affection

Need to feel self is loveable
Positive words love, like, emotionally
close
Negative words cool, emotionally distant
Signs touching, close emotional
relationships
Cartoon/TV character www.a2zmba.com

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7. Implications
Detect Signs
High eC
High wI
High wC
Low eI
Low wA
Adjust Style
Discern Responses

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