Hayley Burns

23147 Tyler Road Morley, MI 49336 | (231)660-3929 | burnsh@ferris.edu

Hiring Manager
Administrator
Hope Network Behavioral Health
3075 Orchard Vista Drive SE
Grand Rapids, MI 49546
Dear Hiring Manager:
In response to your available position of Health and Needs Coordinator. After reading your job description, I
am confident that my skills and my passion for quality care are a perfect match for this position. Being able to
implement the duties required for this position, I am qualified to do so due to pr evious work with mentally ill
population.
I would bring to your company a broad range of skills, including communication and organization. Previous
work experience as a direct care professional has adapted my ability to be able to work under challenging
conditions and also providing a safe, secure environment for residents. Keeping a clean, sanitary environment
is a quality I hold dear. Also providing quality care for residents such as personal hygiene, providing necessary
treatments such as range of motions or penal care and performing protocols. I am trained for passing
medications and keeping the documentation needed for the companies records.
Working as a direct support professional has guided my passion for working with the mentally ill population
and providing quality care. I look forward to obtaining more experience and acquiring a position in your
company.
Thank you for your time. I would welcome the opportunity to further discuss this position with you. If you
have questions or to schedule an interview, please contact me by phone at (231)660-3929 or by email at
burnsh1354@ferris.edu. I have enclosed my resume for your review, and I look forward to hearing from you.
Sincerely,

Hayley Burns

Hayley Burns
23147 Tyler Road Morley, MI 49336 | (231)660-3929 | burnsh@ferris.edu

Skills & Abilities

MANAGEMENT

Time management
Money management
Coordinated activity management
Developed organization with a daily, consistent schedule.
QUALITY CARE

Direct care work provides quality care such as personal hygiene, a clean environment, administering
medications
COMMUNICATION

Communication skills acquired as a cashier

Communication with resident on a daily basis
Communication with employer if changes in residents progress
Daily written logs communicating progress of resident
Staff logs communicating concerns or needs of the resident
LEADERSHIP

Ability to work independently with resident

Ability to work under challenging conditions and problem solve
EXPERIENCE
May 2014-Current

Direct Support Professional, Valley Residential Services (Big Rapids, MI)

December 2010- August 2011

Buffett Attendant/Cashier, Ponderosa Steak House (Big Rapids, MI)

EDUCATION
Degree expected in Fall of 2015

Ferris State University (Big Rapids, MI)

Bachelor Science in Psychology
Minor Art History

Hayley Burns
23147 Tyler Road Morley, MI 49336 | (231)660-3929 | burnsh@ferris.edu

EDUCATION
Ferris State University (Big Rapids, MI)

Degree expected in Fall of 2015

Bachelor Science in Psychology

Minor Art History

EXPERIENCE
Direct Support Professional, Valley Residential Services
Current

May 2014-

Working with mentally and physically disabled. Providing quality care and assisting in
everyday living
Cleaning, time management, community activity management, medical care, dispersing
medications, organization, money management, working independently, documentation

Buffett Attendant/Cashier, Ponderosa Steakhouse

August 2011

December 2010-

Worked here for 9 months until the company closed down due to financial issues.
Customer interaction, organization, money management, cleaning, cooking, problem
solving, working with a team

EXTRA/VOLUNTEER

Mecosta Osceola Career Center

Volunteer work in blood drive

Certifications

2010

CPR/First Aid

May, 2014

Hayley Burns
23147 Tyler Road Morley, MI 49336 | (231)660-3929 | burnsh@ferris.edu

References:
Lynn Dennert
Home Manager
Valley Residential Services
915 S de Krafft
Big Rapids, MI 49307
Work: (231)796-3993
Mobile: (231)414-2825
Elizabeth Benson
Assistant Manager
Valley Residential Services
915 S de Krafft
Big Rapids, MI 49307
Work: (231)796-3993
Mobile: (231)250-6987