L.M.

123 University Street

Fenton, MI 48430
555-555-5555
lm@umflint.edu
Profile
12 years of customer service experience with recognized strengths in conflict resolution,
innovated thinking, public speaking, leadership, account management, communication,
teamwork and overall management of operations.
Over 7 years of sales experience specializing in brand merchandising, purchasing inventory,
expanding profit margins, marketing, maintaining and developing customer relations and
creating comprehensive competition analysis reports.
Extensive knowledge of computer operations including; creating various types of documents,
charts, spreadsheets, graphs and presentations using Microsoft software.
Full range of operating capabilities regarding office equipment such as answering and
transferring phone calls, initiating conference calls as well as copying, faxing and printing
documents.
Education
University of Michigan Flint, MI
Bachelors in Business Administrations

Expected May 2016

Mott Community College Flint, MI

Associates of Liberal Arts Degree Received in 2008
Experience
Diplomat Specialty Pharmacy Flint, MI May 2014-Present
Inside Sales-Immunology Pharmacy Liaison (August 2014-Present)

Increased sales within my territory by 18 percent by rebuilding the southeast territory and redefining our
relations with pharmaceutical representatives.

Responsible for the account management of North Carolina, South Carolina, Tennessee,
Louisiana, Mississippi, Alabama, Georgia, Florida and Puerto Rico.
Being the single point of contact for all Hepatology, Gastroenterology, Dermatology,
Rheumatology and Osteoporosis offices and pharmaceutical partners within my territory.
Planning and mapping trips to visit offices within my territory, attend conferences and maintain
and build relationships.
Inside Sales-Intern (May 2014-August 2014)
Constructing a survey marketed towards pharmaceutical representatives to gain the feedback of
Diplomats services.
Conducting a SWOT analysis identifying the strengths, weaknesses, opportunities and threats of
each territory.
Creating various charts and graphs demonstrating the results of the SWOT analysis and survey

responses.
Constructing and presenting team-building meetings.
Shadowing Pharmacy Liaisons and becoming familiar with their job duties and responsibilities.
Presenting opportunities to both the CEO and President of Diplomat Specialty Pharmacy.
Promoted to a Pharmacy Liaison position.

Target Corporation Fenton, MI 2011-2014

Price Competition Analyst(April 2013-September 2014)
Responsible for visiting competing stores and documenting price changes throughout the
departments.
Creating weekly reports that have a direct effect on Targets price changes.
Raised the companys score by 42% year-to-date after receiving job title.
Recognized by Executive Leaders on job performance.
Team Member Trainer (March 2012-September 2014)
Training and assisting team members with their development.
Setting goals and helping the team to achieve success.
Completed full pharmacy training including enrolling patients in Rx Rewards, updating medical
and billing information, counting and filing prescriptions, record keeping and filing.
Brand Merchandising Specialist (March 2012-April 2013)
Responsible for keeping my designated department to brand standards while using
merchandising expertise to display items in a marketable way to drive sales.
Recognized by District Management and Executive Leaders for my departments.
Placing inventory orders on items low in stock.
Promoted to Price Competition Analyst.
Sales Floor Team Member/ Operator2011-2012)
Responsible for providing customer service, organizing inventory, signing and labeling, instocks and replenishment.
Operating the telephone, answering phone calls, placing outside calls and directing transfers to
designated line.
Assisting Assets Protection.
Promoted to Brand Merchandising Specialist.

Online Business Owner January 2007-January 2014

Owned and operated a successful online business.
Purchasing wholesale inventory and created enough margin to resell for profit.
Packaging and shipping products to customers.
Providing customer service to both international and domestic customers.
Keeping organized records of inventory, receipts, invoices and tax forms.

Awards
Earned the Best-Practice Award at Diplomat's National Sales Meeting September 2014
Earned the Top Performance Award for Target in:

January and March of 2014

February, May, October and December of 2013
March, August and November of 2012
October of 2011

References available upon request