NORMA CASTELLANOS

4933 Rosemead Blvd #12, San Gabriel, California 91776

Cell (626) 410-8253
OBJECTIVE
Bilingual candidate seeks an opportunity as a customer service representative. Extensive experience,
superior organizational skills and a proven record of community oriented success can contribute to and grow with
the companys objective.

EDUCATION
United Education Institute
Associates Degree in Business Management 2012

Ontario, California

United Education Institute

Business Office Administration Diploma
2011
Core Competencies: Communications, Human Resources.
Awards: Honors List, Ambassadors Achievement Club

El Monte, California

Los Angeles Valley College

General Classes

Los Angeles, California

ADMINISTRATIVE SKILLS

Communication: Spanish verbal and written communication excellence. I am a Persuasive communicator

with well-developed presentation skills. I have Demonstrated skills in managing change and maintaining
flexibility in a variety of challenging environments. Experienced in using the internet and databases to
locate and retrieve valuable information for business, academic and community service projects. Computer
literate.
Administrative: appointment
receivable/payable.

scheduling,

warm

and

friendly

telephone

techniques,

accounts

EXPERIENCE
Glamour Hosiery, Downtown international market Los Angeles, California
2009 Present
Sales Support Representative
Strong background in customer service especially resolving issues and ensuring customer satisfaction.
Inventory management to ensure supply chain and responsible for outgoing and incoming phone calls
including directing calls to appropriate parties or taking messages.
Organized and formulated entire range of retail management liabilities.
Provided necessary assistance for merchandising.
Took necessary controls regarding opening or closing a store.
Managed cash control and switched consumer support criticisms.
Offered important motivation and supervision to the employees.
Tensorsoft Inc., Sun Valley, CA
Sales Associate
Packaged materials and produce manually
Sorted products and pulled orders for clients
Weighed containers and adjusted quantity accordingly
Prepared items for shipment
Packaged special arrangements or selection of products

20072010