INTERNAL

Group 7: Courtney Hanks, Melissa Hill, Lauren Ihle, Brittany Jennings

HELPFUL

HARMFUL

Strengths

Weaknesses

1. Excellent medical care

1. Under Staffed

2. Good discharge plans and patient follow ups

2. Nurses are not properly communicating with

discharge patients

3. Good development or strategic framework

3.Discharge plan/program is dated
4.Nurses are motivated to ensure that patients are
satisfied

4. Lack of communication between physicians and

nurses

Opportunities
1.Paperwork is clear, concise, and easy to
understand

Threats
1.Patients give the hospital bad reviews

EXTERNAL

2.Slow technology
2. New training sessions are available
3.Organizations Budget
3.New technology
4.Competition
4. Patients active in the clinics Patient Participation
Project and can be asked for their opinions and
suggestions on stay.

2009, BSM Consulting