Essentials of Management

Session 1

Dilipchandra S
dilip@bmaindia.com

Learning objectives
Understand definition of Management
Differentiate and analyse functions of
management
Understand skills associated with managing
people
Understand roles of a manager
Managing change

Anymore, managing any people is like herding

cats. Cats, of course, wont allow themselves
to be herded. They may, however, be coaxed,
cajoled, persuaded, adored, and gently led.
Bennis (1998, p7)

What is management..?
Management is describes as an art and
science of engaging in functions of;
Planning & Decision making
Organising
Leading
Controlling
To achieve the desired organisational objectives

Managers in organisations
1. Top mangers
2. Middle managers
3. First line / Functional managers

Roles of a manager
Interpersonal
Informational
Decisional

Managerial skills

Interpersonal skills
Conceptual skills
Diagnostic skills
Communication skills
Decision making skills
Time management skills

 A scene from The Horse Whisperer, a novel by Nicholas

Evans, Annie is a stereotypical New York businesswoman.
Her daughters horse has been involved in a terrible riding
accident that left it explosively violent and almost
impossible to deal with. Annie has contacted Tom Booker,
a Montana cowboy with a reputation for helping resolve
such situations. She says, the reason Im calling is that I
understand you help people whove got horse problems.
Booker responds, No maam, I dont. Annie was silent for
too long and Booker could tell he had thrown her. He then
explained its kind of the other way around. I help horses
whove got people problems
(Blackard, Kirk, 2000, p1)

Managing change

Establishing the need for change

Consolidating
Building the change team
Creating vision and values

Process of Change Management

Unfreeze
Move
Refreeze

Case Analysis

South-west still flies high

Questions and Answers

Thank you..