QUESTIONNAIRE ON CUSTOMER SATISFACTION

ON TATA DOCOMO
Name:
Age:
Gender:
Place:
Profession:
Public Sector

Private Sector

Business
Others

Student

Income:
1. Which Mobile service are you currently using?
AIRTEL

VODAFONE

AIRCEL

TATA DOCOMO

IDEA

BSNL

RELIANCE

OTHERS

2. Monthly expenditure on your mobile bills?

< Rs.200
Rs.200- Rs.500
>Rs.500
3. Are you satisfied with your current service provider?
Yes

No

4. Do you think using "per second pulse" billing of TATA DOCOMO is a good idea?
Yes

No

5. Do you think "per second pulse" billing of TATA DOCOMO is effective in any other service
provider?
Yes

No

6. Do you think using TATA DOCOMO will help you in cutting down the costs on your mobile
bills?
Yes

No

Not Sure

7. How do you find services provided by TATA DOCOMO? (Based on your knowledge)
FEATURES
POOR
Network
Tarrif
Value Added
Service
Billing/ Recharge
Customer Service

AVERAGE

GOOD

BEST

8. Would you like to change your current service provider to Tata DOCOMO if it provides other
value added services too?
Yes

No

9. How would you rate the following for TATA DOCOMO based on your

experience?
WORST

BAD

AVERAGE GOOD

Voice quality?
Network coverage strength?
Supplementary facilities like
call wait, divert, hold,
conference?
Internet connectivity and
internet data transfer?
Tariff rate of your Tata Docomo
Prepaid Connection?
STD tariff plans of Tata Docomo
communication?
Customer Care service of Tata
Docomo mobile connection?
International Roaming Facility?
National Roaming Facility?
Plan -Paisa/second pulse?

10. Would you recommend TATA DOCOMO to others? (If using)

Yes

No

EXCELLENT

11. How would you like to rate your overall experience with TATA DOCOMO?
BEST
GOOD
AVERAGE
POOR
WORST