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RETAIL
MANAGER IN
TRAINING
PROGRAM
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Retail Manager In Training Program
Objectives of the Retail Manager In Training (MIT) Program at Goodwill Keystone
Area
The main objective for the curriculum is to provide the learner with an overview of the
retail industry, concepts and processes and an opportunity to understand the areas of
accountability for a Store Manager.

Target Audience
The Retail Manager in Training Program is designed to engage any prospective
person who would like to learn and understand more about the retail business.

By the end of the training a learner should:
Become familiar with how the retail industry works at Goodwill Keystone Area
Understand the areas of accountability for retail management
Understand how the role of the manager impacts the success of a retail
business
Determine level of interest in pursuing a career in retail management

Modules:

1. Business Services

2. Communication & Interpersonal Skills

3. Customer Service

4. Finance & IT

5. Human Resources

6. Marketing

7. Merchandising

8. Mission Services

9. Offsite Operations & Transportation

10. POS (Point of Sale) Module

11. Production & Process Analysis

12. Risk Management (Safety & Loss Prevention)

13. Store Operations
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TABLE OF CONTENTS


1. Introduction and Checklist for Manager In Training program (MIT)

2. Business Services Module
a. Introduction
b. Curriculum & Participation
i. Cartridge Services
ii. Custodial Services
iii. Labor Fulfillment (Community & Facility Based)
iv. Photo ID Centers
v. Shredding Services
vi. Work Crews
c. Assessment/Test & Experience Document
d. Tracking Sheet
e. Glossary
f. Specific paperwork if applicable

3. Communication & Interpersonal Skills Module
a. Introduction
b. Curriculum & Participation
i. Communication with Purpose profile
ii. The Successful New Manager
iii. CEO talk
iv. Code of Ethics & Core Values
v. Professionalism
c. Assessment/Test & Experience Document
d. Tracking Sheet
e. Glossary
f. Specific paperwork if applicable

4. Customer Service Module
a. Introduction
b. Curriculum & Participation
i. Attend Customer Service Training
ii. Attend Beginnings Training
iii. Attend InTouch meeting(s)
iv. Review Customer Service Captains Responsibilities
v. Find a Customer Service article online, print article & prepare essay
vi. Observe & facilitate Customer Service training
c. Assessment/Test & Experience Document
d. Tracking Sheet
e. Glossary
f. Specific paperwork if applicable

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5. Finance & IT Module
a. Introduction
b. Curriculum & Participation
i. Budgets & Chart of Accounts
ii. Expense & Revenue Statements
iii. Financial Statements
iv. Labor Reports
v. Microsoft Office; Outlook, Word, Excel
vi. Mileage & Expense Forms
vii. TimeStar & Scheduler
viii. Network Capabilities
ix. IT Helpdesk
c. Assessment/Test & Experience Document
d. Tracking Sheet
e. Glossary
f. Specific paperwork if applicable

6. Human Resources Module
a. Introduction
b. Curriculum & Participation
i. Corrective Action
ii. Cyber Recruiter cycle
iii. Employee Survey/ 360 Surveys
iv. FLSA and Child Labor laws
v. Job Descriptions
vi. LOA Presentation & Exercise
vii. New Hire Orientation including Employee Handbook
viii. Performance Appraisal/Self Appraisal
ix. Sexual Harassment Training
x. Training & Development
xi. Unemployment Compensation
xii. Workplace Violence Training
xiii. Labor Relations
xiv. ADAA
xv. ESS
c. Assessment/Test & Experience Document
d. Tracking Sheet
e. Glossary
f. Specific paperwork if applicable






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7. Marketing Module
a. Introduction
b. Curriculum & Participation
i. Branding
ii. Community Relations
iii. Development & Fundraising
iv. Media
v. Social Media
vi. Promotions
vii. Publications
viii. Events
c. Assessment/Test & Experience Document
d. Tracking Sheet
e. Glossary
f. Specific paperwork if applicable

8. Merchandising Module
a. Introduction
b. Curriculum & Participation
i. Image
ii. Layout
iii. Presentation
iv. Signage
v. Displays
vi. Events
vii. Floor Exercises
c. Assessment/Test & Experience Document
d. Tracking Sheet
e. Glossary
f. Specific paperwork if applicable

9. Mission Services Module
a. Introduction
b. Curriculum & Participation
i. Mission Services Presentation
ii. What is your role?
iii. Observe Community Skills
iv. Observe Workshops
v. Observe Clubhouse
vi. Observe Offsite locations
c. Assessment/Test & Experience Document
d. Tracking Sheet
e. Glossary
f. Specific paperwork if applicable


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10. Offsite Operations & Transportation Module
a. Introduction
b. Curriculum & Participation
i. Hub Operations
ii. Recycling & Trash
iii. Transportation Communication
iv. CDL Driving
v. Material Handling
vi. Visit ADC Sites
vii. Donation Center Training
viii. Donation Drive
ix. Facilities Helpdesk
c. Assessment/Test & Experience Document
d. Tracking Sheet
e. Glossary
f. Specific paperwork if applicable

11. POS (Point of Sale) Module
a. Introduction
b. Curriculum & Participation
i. Cashier Training
ii. Leadership Training
iii. Websales
iv. CounterPoint reports
v. POS Helpdesk
c. Assessment/Test & Experience Document
d. Tracking Sheet
e. Glossary
f. Specific paperwork if applicable

12. Production & Process Analysis
a. Introduction
b. Curriculum & Participation
i. Production Models & Analysis
ii. Kaizen
iii. Special Surplus
iv. Shopgoodwill
c. Assessment/Test & Experience Document
d. Tracking Sheet
e. Glossary
f. Specific paperwork if applicable




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13. Risk Management (Safety & Loss Prevention)
a. Safety
i. Introduction
ii. Curriculum & Participation
Safety Orientation
Safety Audits
Accident/Investigation Reporting
Consumer Product Safety Commission (CPSC)
Monthly Safety Topics
Workers Compensation
All Safety Trainings
Safety & Health Manual
Your Role in Safety
iii. Assessment/Test & Experience Document
iv. Tracking Sheet
v. Glossary
vi. Specific paperwork if applicable

b. Loss Prevention
i. Introduction
ii. Curriculum & Participation
Building Security
Cash Handling
PCI DSS Compliance
Security Systems
All Codes (ADAM, ALICE)
Store Manager Loss Prevention Manual
Loss Prevention Audit
iii. Assessment/Test & Experience Document
iv. Tracking Sheet
v. Glossary
vi. Specific paperwork if applicable














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14. Store Operations
a. Introduction
b. Curriculum & Participation
i. Store Audit Reality Based Group
ii. Emergency Plan/ Evacuation
iii. Weather Related
iv. Bed Bug Training
v. New Store Opening
vi. Supplies
vii. Employee & Family Strengthening
viii. MBO
ix. Committees & How it relates to stores
x. Front of store operations (cash wrap)
c. Assessment/Test & Experience Document
d. Tracking Sheet
e. Glossary
f. Specific paperwork if applicable





























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Specific Module Links & Paperwork


Fileshare/Donated Goods/MIT 2014
Google Docs
Cyber Recruiter
ESS (Employee Self Serve)
PI Web
Websales


Business Services
Shred Label
Google Docs Icon
Goodwill Cartridge Services Form & Instructions

Communication & Interpersonal Skills
Successful New Manager Essay

Customer Service
Employee & Team of the Month Nomination Form
Electronic Starfish
Starfish Rewards Redemption

Finance & IT
Act 32 Certificate of Residency
Aestiva PO & New Vendors
Mileage & Expense Forms
SAGE Payroll Paycard
Timestar FAQ
Chart of Accounts
Scheduling Icon
Whos Who in Finance
Computer Use & Electronic Communication Policy
termination@yourgoodwill.org
Computer New Hire
IT Helpdesk Icon
Budget
KPM Report
E:R Statement
Financials Explanations


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Human Resources
Benefit Forms
Start Day Forms
Child Labor Timecard/ Working Papers
Corrective Action Form
FSA Form
Years of Service Awards
HR Payroll Change Form
PTO Payout/ Rollover Form
Retail Apparel Order Form
W4
Parent Acknowledgement of Minors Duties
Cyber Recruiter Reference Check
Performance Appraisals Folder
Job Descriptions Folder
Retail Policies
HR Generalist Contact List
Org Chart
Holiday Pay Procedures

Marketing
GoodLinks Icon
Goodwill Campaign Tracking Form
Marketing Request Form
Price Point Order Form & Instructions
Whos Who in Marketing & Development
Guidelines for Speaking with Media

Merchandising
None

Mission Services
Mission Services Paperwork for Store Managers










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Offsite Operations & Transportation
Google Docs Icon
Cart Labeling
Facility/ Maintenance Helpdesk Icon
Retail Audit Icon
Whos Who in Retail
Donor Tracking Form

POS (Point of Sale)
KPI Daily Form
KPI Weekly Entry Form
Daily Deposit Reconciliation Form
Monthly Verification Log Form
Counterpoint Reports
POS Helpdesk Icon

Production & Process Analysis
Shopgoodwill Manifest
Kaizen Audit and Report
Vehicle Donation
GKA Container Training
Packaway Label Instructions and Template
Rack & Wares Markers for Production Compliance
Rack & Wares Production Forms and Instructions
Weekly Textile Pull Chart
Rotation Chart
4 Week Production Cycle














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Risk Management (Safety & Loss Prevention)
Safety Forms Guide
Safety Training Documentation Sheet
Injury Report for Payroll and Fax
Injury Report for Non-Payroll
Blank Safety Audit
Change Fund Form
Key Control Sheet
Known Loss Report
Locker Combination Spreadsheet
Petty Cash Spreadsheet
Shoplifting Evidence Inventory Card
Loss Prevention Incident Report
Deposit Tracking Form


Store Operations
Bathroom Checklist
Daily Communication Log
Daily Procedure Guide
Found Property Log
Monthly Store Meeting
Monthly Sales Associate and DSR Checklist
Sold Furniture Log
Store Meeting Documentation Sheet
Holiday Calendar
RDD on call list
Tax Exempt form
Generic MBO