Communication:

More than Words

COMMUNI CATI ON WORKS FOR THOSE WHO WORK AT I T.

-J OHN POWELL-
Vocabulary
Communication
the sharing of thoughts and feelings between two
or more people

Gesture
movements of the hands, arms, and legs

Body language
facial expressions, gestures, and posture
The Communication Process

Its a 2-way street

Pg. 66

Communication Works
if you have two things


1. Good SPEAKER
2. Good LISTENER
Video Clip: German Coast Guard
Being a Good Speaker

Eye Contact------


Tone of Voice------------------


Use Names


Use I Statements
Good Listener
Eye Contact---------


Use Conversation Encouragers----------


Empathy----------


Patience-----------------------------
Types of Communication

Words

Facial Expressions

Gestures

Posture
Social Skills
Social skills are the ways in which we interact with
others.

If we have good social skills then this can help us
become confident, happy people who are easy to get
along with.
What are social skills?
Cooperation playing your part in a positive way,
eg. taking turns, doing your part of a shared task.

Sharing - like treats, belongings and ideas with
others, (that means yours and theirs).

Participation - joining in and 'giving it a go' even if
you are not very good at something.
What are social skills? Cont
Being patient everyone has the right to be heard and
considered so everyone needs to learn patience and wait
for his or her turn.

Helping others - even the little kids can help others so
that the job gets done or someone can feel cared about.

Following directions - learning to follow directions or
rules helps keep us all safe and well.
What are social skills? Cont
Accepting differences - every person is unique and
special and we all have feelings.

Listening - learning to be an 'active listener'.

Praising others and not using 'put downs'. Letting
people know when they have done well and not
being mean when they haven't.
What are social skills? Cont
Being polite and courteous - always saying hello to
people you know, visitors and family friends.

Using good manners when talking, eating or in public.

Being respectful of your rights and the rights of others.

Resolving conflicts when you have a problem with
someone or they have a problem with you.


Improving Social Skills review
Cooperation
Sharing
Participation
Being patient
Helping others
Following directions
Accepting differences
Listening
Praising others
Being polite
Good manners
Being respectful
Resolving conflicts
Journal
Think of a time when communication broke
down. Your story can be of anger, disappointment,
or humor.