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McAdam, R.

and
Fulton, F. (2002),
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#mall#oft%a$e fi$m#&
,
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), ISO 90002000
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nd Fotopoulo#, 1. (
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effecti4ene## in food
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and :itell, /.
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, 'ol. (3)o. ,, pp.
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S.I. (2009), 1$itica
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(,2
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, 'ol. (9 )o. *, pp.
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, :.5., /unin;,
9.A., Ei;;e$#, D.:.
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(200<),'alidation o
f the in#t$ument IM
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mea#u$e effecti4ene
## of food !ualit"m
ana;ement&,
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and Reliability
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, 'ol. 2. )o. .,pp.
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64aluation of
pe$fo$mancemea#u$e
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, 'ol. .. )o. ,, pp.
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ntenance&,
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, 'ol. 2, )o. 9,pp.
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lin; int$in#ic #e$4ic
e !ualit" and 4alue
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, 'ol. (9 )o. (, pp.
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1a#ade#u#, M.
(20((), 1u#tome$7#
lo"alt" and
pe$ception of
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anBin;&,
Industrial Manage
ment and Data
Systems
, 'ol. ((( )o. 3,pp
. ((9.-2(+.Geun;,
A.1./., /ee, T.S. and
1han, /.G. (200+),
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pe$#pecti4e# and ISO
9000effecti4ene##
an empi$ical
$e#ea$ch&,
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, 'ol. .()o. +, pp.
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:. (200<), An
empi$ical #tud" of
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ce$tificationthe =A6
eHpe$ience&,
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, 'ol. 2.)o. *, pp.
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2a$$ie$# to
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theISO 900(
#"#tem&,
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, 'ol. 22 )o. +, pp.
2..-*..
A2out the autho$#
64an;elo# /.
9#oma# i# a
Re#ea$ch A##i#tant
in the ?epa$tment of
@u#ine##
Admini#t$ation
of Food and
A;$icultu$al
6nte$p$i#e# in the
=ni4e$#it" of
:e#te$n D$eece. 8e
$ecei4ed a 9h?
inTotal Cualit"
Mana;ement at the
=ni4e$#it" of
Ioannina, D$eece, in
2003. 8e ha# dealt
%ithi##ue#ofmana;e
ment and ma$Betin;
and ha#%o$Bed a#
ateachin; a##i#tantin
the =ni4e$#it"of Ioa
nnina and
Technolo;ical
6ducational In#titute
of 6pi$u#. 8i#
$e#ea$ch inte$e#t#
include total!ualit"
mana;ement,
!ualit"a##u$ance,
food #afet"
mana;ement,
human $e#ou$ce
mana;ement,#uppl"
chain mana;ement,
a;$i2u#ine## and fo
od ma$Betin;. 64an
;elo# /. 9#oma# i# t
heco$$e#pondin;
autho$ and can 2e
contacted at
ep#oma#Icc.uoi.;$
An;elo# 9antou4aBi
# #tudied 1i4il
6n;inee$in; at the )
ational Technical =n
i4e$#it"
of Athen# and o2tai
ned hi# M.6n; in (
93*. 8e continued
hi# #tudie# at the )
ottin;ham@u#ine##
School, =A,
o2tainin; an M@A
in (93< and then a
9h? f$om the 5ud;e
@u#ine##School,
=ni4e$#it" of
1am2$id;e in (99<.
8e ha# #pent mo$e
than 20 "ea$# in the
p$ofe##ionala$ena in
the #e$4ice# #ecto$
indu#t$". 8e i# at
p$e#ent A##i#tant
9$ofe##o$ in the
=ni4e$#it"of
9i$aeu#, ?epa$tment
of Ma$itime Studie#.
8e ha# pu2li#hed
in the field
of #e$4ice# ma$Betin
;
(,+
The impact
of ISO
900(effecti4en
e##

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