PROBLEM 1.

WORDING ISSUES

•  Navigation link names

are confusing

•  Words related to “driving”

are misleading 
SOLUTION

  Use straight forward names for navigation

My Schedule Walking Schedule

  Use words that focus on walking throughout

application
PROBLEM 2.
BUTTONS

•  Contrast and Color

•  Size

•  Static 
SOLUTION

  Improve contrast and color of buttons

  Standardize button size so they are large enough

to operate with ease

  Add effect to make buttons appear

“pushed”
PROBLEM 3.
NAVIGATION

•  Contextual information

•  “Start walking” was hard to

find

•  Volunteering for each day of

the week too repetitious
SOLUTION

  Place “Start Walking” on main navigation

  Decrease depth of “Live Routes” & “Start Walking”

to avoid users getting lost

  Allow users to volunteer to walk “daily ”

PROBLEM 4-(1).
LABELS
and INSTRUCTIONS

•  Users wanted instructions

for volunteering

•  “Done” label confusing

PROBLEM 4-(2).
LABELS
and INSTRUCTIONS

•  “Weekly” label confusing

SOLUTION

•  Add explanation on first page of volunteer page

•  Remove “Done” buttons in places where users can

navigate using “Back” and/or main navigation bar

•  Change “Weekly” tab to “Daily”

FUTURE ENHANCEMENTS

  Immediate notification upon child drop-off

  Rate managers, drivers, and route

  Notify entire bus group

  Absence notification