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2007 InterContinental
Hotels Group
2007 MICROS Systems, Inc.
All Rights Reserved.
This book or any part thereof may not be reproduced without prior written permission of the
publisher.
Suggested additions, deletions, or changes should be addressed to:
InterContinental
Hotels Group
3 Ravinia Drive, Suite 100
Atlanta, Georgia 30346-2149
And
MICROS Systems, Inc.
7031 Columbia Gateway Drive
Columbia, MD 21046
This manual is documentation of the Hotel Information Systems department of
InterContinental
Hotels Group within the Global Technology Division in the United
States and the Implementations Department of MICROS Systems, Inc. North
America. The processes are based on proven best practices and focus on
maintaining the quality of deployment, improving responsiveness and satisfying
customers. Each hotel is unique and should expect that things can differ from the
general approach represented here. This guide is in no way intended to be a site-
specific or an all-inclusive document. This manual contains proprietary and
confidential information and may not be reproduced or distributed without prior
written consent of InterContinental
2007 InterContinental
2007 InterContinental
2007 InterContinental
2007 InterContinental
2007 InterContinental
2007 InterContinental