I am extremely passionate about and capable of building productive relationships with clients, partners and team members. In order to build these relationships, I listen actively and attentively, and I facilitate an environment of open communication. Most of all, I am dedicated and hard working and will always strive towards perfection.
SKILLS
Microsoft Office Suite CRM Business Development Team management Customer development and expansion Department development
Departmental outsourcing E-Commerce Ability to work with admin systems Proficient with customer service platforms Exceptional time management Ability to work well with a diverse team
EXPERIENCE
Spreecast, INC 03/2014 to 07/2014 Business Development Spreecast connects you with people through video conversation. At Spreecast, I was part of a small but extremely talented business development department. I led the effort to revamp and further develop the sites knowledge base for Spreecasts users. Additionally, I played a highly active role in acquiring commercial subscriptions as part of our business development effort.
TouchOfModern San Francisco, CA 05/2013 to 12/2013 Lead Member Relations Specialist Performed as lead of up-coming start-ups member relations department. Successfully implemented new strategies to gain one million plus members and decrease our customer chargeback rate. I performed analytical tests on customer response time to ensure quality service for each member in order to guarantee returned business. Worked closely with the CEO, COO, and CTO to successfully implement all new business strategies.
Room 77 Mountain View, CA 12/2012 to 05/2013 Customer Support and Room Concierge Contributed to relevant blogs, conferences and events to increase brand awareness. Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Developed site body content. Implemented and evolved high-impact strategies to target new business opportunities. Designed and created marketing collateral for sales meetings, trade shows and company executives.
EDUCATION California State University, East Bay Hayward, CA 09/2012 to 06/2015 Bachelor of Arts Business Administration, Hospitality Deans List: 3.50 Or Above, Quarterly GPA Accomplished Presidents List: 4.0 Quarterly GPA Accomplished