COMMON REBUTTALS

1. Are you a collector? (Dont answer Yes or No)

- My name is [Full name]. I will need to discuss
this detail with him/her.

2. Is this about the bill? (Dont answer Yes or No)
- I will need their permission to discuss the
details with you.

3. Why do you want to talk with them?
- I need to make them aware of whats going on
with their personal matter.

4. Who are you?
- [Give your first and last name]

5. Why do you have to verify?
- Its part of our security standards to protect
the privacy of *Consumers name+.

6. How did you get my number?
-Your information was listed as a possible point
of contact for *Consumers name+.

7. Theyre not interested / dont need your
services.
-Its not a matter of interest. I need to make
them aware of whats going on.

8. Is this about a job? (Response must be NO)
-No. Its important that I talk to them.

9. What matter?
-Their personal business that is in our office.

10. I handle their personal business.
-Are you the Power of Attorney?
-Are you the spouse?
-I would need their permission to talk to you.
CALL OPENINGS

For 3
rd
Party

This call will be recorded. Is John in?
John is not here. Whos this?
This is [Full name]. Is this the spouse?
No.
What is another number I can reach him at?
What is the best time to call back?
What company are you calling from?
Im calling regarding a personal business matter.
What is this about?
Its regarding a personal business matter.
Can I take a message from you?
No, thank you.
Why cant you leave a message?
Im sorry but I would rather speak with John
since its a personal business matter.
What time can I call back to reach him?
I dont know.
Thank you. I will return the call another time.

For RPC

This call will be recorded. John?
Yes.
John Smith, correct?
Yes.
Kindly verify your mailing address.
My name is [Full name]. Im calling from Allied
Interstate LLC, a collection agency that is
attempting to collect a debt, and any
information we obtain will be used for that
purpose.
This call is in reference to your [E, O, I] visit at
[Name of facility] on [DOA] which was placed in
our office with the balance of [Amount].