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STARTING
We are writing you with reference to (the above order).
With reference to your advertisement/letter of 10 March……
We are pleased to have your inquiry of 25 of July….
We acknowledge the receipt of your letter dated 12 April …..
With reference to your letter inquiring about…
With reference to our telephone conversation yesterday (about…),…
We wish to remind you that…..
I am writing this letter to request the cancellation of........
I am writing this letter to complain in the strongest terms about the poor service
that I have received from your company.
ACTION
Please advise us as soon as the…….
Please open a ………….in favour of (name of the company)……….
Payment can be made on any basis acceptable to you.
Could you please supply us with information about the company’s standing.
We have been informed (by one of our clients) that……….
We regret to inform you, (however,) that….
Please accept our apologies for the inconvenience caused.
We must insist on…
Please note that the closing date/deadline for the ……… is 30 September, so will
you please complete the attached forms and return them as soon as possible.
Any information you supply will be treated confidentially.
May we remind you that your statement is still outstanding.
Will you kindly balance your account promptly.
We are puzzled to have had no remittance from you.
You already have an overdraft of….
Please give the matter your immediate attention.
We will be left with no alternative but to (take legal action)… unless payment is
received within the next seven days.
Our circumstances do not allow us to wait/to go on waiting any longer.
Please look into the matter.
We were dissatisfied to find that….
We shall have to terminate the contract.
On examination we have found…
We greatly appreciated your patience in this matter.
Dear…..
Dear…..
Dear Sir/Madam
I am writing this letter to request the cancellation of mine and my husband’s Westpac credit
card.The card is a Gold Card with the number: 4--------------1, valid until 11/04. The reason is
that we are living in the UK for the foreseeable future, and will not be using the credit card so
do not wish to incur the annual fee.
If there is any other information you need, please do not hesitate to contact us at the above e-
mail address.
Yours Faithfully
Claire Jenson
This letter is an authentic complaint to a phone company fill in the gaps with the correct
words
Dear Sir,
I am writing this letter 1) ________ complain 2) ________ the strongest terms about the poor
service that I have received from your company.
We signed 3) ________ 4) ________ your telephone and internet service package two months
ago because your advertising suggests that you are better than Telco. In addition, you promise
5) ________ deal with problems quickly and efficiently, something that Telco were unable or
unwilling 6) ________ do. However, 7) ________ the first month 8) ________ service you
managed 9) ________ cause me 10) ________ lose two days worth 11) ________ business
because 12) ________ poor administration. The main problem was that you failed 13)
________ provide me with the correct telephone number, 9818 8747, that you had promised
when I completed the contract. This phone number was an established business line which I
had been using for the last three years. Obviously this meant that my clients were unable 14)
________ contact me and it cost me many hours 15) ________ phone calls 16) ________
resolve the matter with your support centre.
I would appreciate it if this situation could be resolved and a substantial rebate offered on my
first three month's account.I look forward 17) ________ hearing from you soon.
Yours Faithfully
Charlie Williams
The answers are: 1 = to 2 = in 3 = up 4 = to 5 = to 6 = to 7 = in 8 = of 9 = to 10 = to 11 = of
12 = of 13 = to 14 = to 15 = of 16 = to 17 = to
Correct answer
Dear Sir,
I am writing this letter to complain in the strongest terms about the poor service that I have
received from your company.
We signed up to your telephone and internet service package two months ago because your
advertising suggests that you are better than Telco. In addition, you promise to deal with
problems quickly and efficiently, something that Telco were unable or unwilling to do.
However, in the first month of service you managed to cause me to lose two days worth of
business because of poor administration. The main problem was that you failed to provide me
with the correct telephone number, 9--- ---7, that you had promised when I completed the
contract. This phone number was an established business line which I had been using for the
last three years. Obviously this meant that my clients were unable to contact me and it cost me
many hours of phone calls to resolve the matter with your support centre.
I would appreciate it if this situation could be resolved and a substantial rebate offered on my
first three month's account.
I look forward to hearing from you soon.
Yours Faithfully
Charlie Williams
Some of the language in this letter is very formal and not at all personal. It suggests that the
author is quite angry.
Dear Mr Thompsen
I would be most grateful if you would reply as soon as possible so that this matter can be
resolved to everyone's satisfaction.
Sincerely
Jackie Middleton
NOTICE TO QUIT
TO _________________________, Tenant in possession:
__________(name of building)__________
__________( address )__________
__________(city, state, zip)__________
Dated: __________________
______________________
Landlord
Dear
Acknowledgement of Letter
Dear
Because Mr. Jones is out of the office for the next two
weeks I am acknowledging receipt of your letter dated
May 20, l983. It will be brought to his attention
immediately upon his return.
Dear
Dear
Thank you for your recent application for credit with our
firm. We regret to inform you that we cannot extend credit
terms to you at the present time, based on the report we
received back from our credit bureau:
Dear Mr Thompsen
I recently received a letter from a Mr Robinson, a valued customer of ours. He purchased an
Italian coffee table and four French dining-room chairs from us which your company
delivered to his residence.
He has written to complain that the purchases arrived damaged. We pride ourselves in the
quality of our products and would like an explanation as to how this mishap occurred. Even
though the items are insured, our reputation is at stake.
I would be most grateful if you would reply as soon as possible so that this matter can be
resolved to everyone's satisfaction.
Sincerely
Jackie Middleton
Customer Services Manager
Dear
Dear