Case information

Case ID: 4646898313

Case title:
mouse not working//CSRA//ONSITE//MOUSE//
Support account reference:
Product serial number: SGH136T4B2
Product number: LP360PA
Submitted: 12/8/2013 4:02:37 PM
Last updated: 12/9/2013 11:50:32 PM
Source: Web
Case status: Completed
Case details & history Service & parts
Contact & equipment location Information
Contact Equipment location
First name: jitendra Company name: MAZAGONDOCK LTD
Last name: kawate Address line 1: Sbdesign 3RD FLOOR
Phone number: 23763038 x3038 Address line 2: WEST BLOCK Sbdesign 3 -
Floor, Dockyard Road MS: Sbdesign 3 - Floor, Dockyard Road
Email address: jitendrakawate@gmail.com City/Town: mumbai
State/Province: MH
Zip/Postal code: 400010
Country/Region: India
Case details
Operating system/version: XP 64 BIT
Product: HP Z600 Workstation
Problem description:
MOUSE NOT WORKING
Troubleshooting steps taken:
1)RECONNECTED MOUSE

Case history
*** PHONE LOG December 09,2013 04:02:37 [December 09,2013 09:32:37 IST-5:30 IN]
wes_mcm Action Type: Incoming call
MOUSE NOT WORKING
MOUSE P/N 265980-011 SPARES P/N 537749-007
CT: FATSKOMDR1CM3D
Equipment Address: JITENDRA KAWATE,9773770960,MAZAGONDOCK LTD,Sbdesign 3RD FLOOR
,WEST BLOCK Sbdesign 3 - Floor, Dockyard Road,MS: Sbdesign 3 - Floor, Dockyard R
oad,mumbai,maharashtra,400010,INDIA
Product Number: LP360PA, Serial Number: sgh136t4b2
Problem Description: MOUSE NOT WORKING
MOUSE P/N 265980-011 SPARES P/N 537749-007
CT: FATSKOMDR1CM3D
Trouble Shooting: 1)RECONNECTED MOUSE
2)REINSTALLED MOUSE DRIVER
3) CONNECTED OTHER PC MOUSE NOT WORKING
4 OTHER WORKING THIS PC
OS Revision: XP 64 BIT
Product Version:
SAR:
Primary Alternate Phone Number: 9773770960
*** NOTES December 09,2013 04:02:38 [December 09,2013 09:32:38 IST-5:30 IN] wes_
mcm Action Type: DEFAULT
Source: HPSC,HW-SCM
User: jitendrakawate
Response Type: electronic
System Type: Desktops & Workstations
Problem Area: Personal Workstations
BusinessContext:
Model:
OS Revision: XP 64 BIT
Pri First Name: jitendra
Pri Last Name: kawate
Pri_Phone: 23763038
Pri_E-mail: jitendrakawate@gmail.com
Entitlement ID: sgh136t4b2,SN
Product Description: Personal Workstations
SAR:
Nick Name:
SCM PIN Code:
MV: False
Contract Level: WA
*** NOTES December 09,2013 04:02:38 [December 09,2013 09:32:38 IST-5:30 IN] wes_
mcm Action Type: WESInternal
RBIR Record ID:248680
*** NOTES December 09,2013 04:02:38 [December 09,2013 09:32:38 IST-5:30 IN] wes_
mcm Action Type: WESInternal
Truncated language to 4 characters.Truncated contact_mailstop to 30 characters.
[20203]Partner is not configured for the given Contract ID / Contract Type RECOM
MENDED ACTION Please check the given Contract ID / Contract Type
*** NOTES 12/9/2013 (M/D/Y) 10:02 AM IST-5:30 IN [UTC +5:30] WES_SWF Action Type
: Snic
*** NOTES 12/9/2013 (M/D/Y) 10:41 AM IST-5:30 IN [UTC +5:30] MARTIN_MATHEW Actio
n Type: Default
*** NOTES 12/9/2013 (M/D/Y) 10:41 AM IST-5:30 IN [UTC +5:30] MARTIN_MATHEW Actio
n Type: Default
*** NOTES 12/9/2013 (M/D/Y) 10:42 AM IST-5:30 IN [UTC +5:30] MARTIN_MATHEW Actio
n Type: Default
CT Number Commodity Mfg Date (Week of) If 1 Year Warranty If 3 Year Warranty If
4 Year Warranty If 5 Year Warranty
FATSKOMDR1CM3D Input Device 15-Aug-11 OUT IN IN IN
CASE 4646898313 - STATUS CHANGE 12/9/2013 (M/D/Y) 10:42 AM IST-5:30 IN [UTC +5:3
0] MARTIN_MATHEW
SUBCASE 4646898313-461 CREATED 12/9/2013 (M/D/Y) 10:43 AM IST-5:30 IN [UTC +5:30
] MARTIN_MATHEW
******************SACHIN
****rahul****durga
*** CASE CLOSE December 10,2013 11:50:32 [December 10,2013 17:20:32 IST-5:30 IN]
wes_csn
mouse replaced cust site unit tested wroking fine.
Subcases
4646898313-461