THE SERVICE QUALITY GAP ANALYSIS A STUDY

ON SELECTED HOSPITALS IN HYDERABAD

Thesis submitted for the Award of Degree of Doctor of
Philosophy in the Faculty of Commerce & Management
Studies, Acharya Nagarjuna University


by
Mr. H. K. S. KUMAR CHUNDURI,

Research Scholar,
Department of Commerce and Business Administration,
Acharya Nagarjuna University




Research Director
Prof. G. PRASAD, M. Com, B.L., Ph. D.
Principal, University College of Arts, Commerce and Law,
Acharya Nagarjuna University,


Department of Commerce & Business Administration,
ACHARYA NAGARJUNA UNIVERSITY,
Nagarjuna Nagar 522 510, Guntur, A.P., India


January 2011