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811 Werstler Ave. ! N. Canton, OH, 44720 ! (330) 423-9858 ! Mlawre18@kent.edu
Objective

Pursuing a position as a public health educator that will utilize my communication and patient
advocacy skills to promote community wellness and organization within a county health
department.
Professional Experience

Mercy Medical Center, Canton, Ohio
May 2014-Present
Patient Access Representative
Preapproves patient insurance for various procedures through PASSPORT software
Schedules patient appointments and testing based on physician orders
Registers patients for procedures and collects out-of-pocket expenses using Skipjack
processing software
Updates patient and physician records in MEDITECH database

V.I.P. Petcare, Cleveland, Ohio
January, 2013- April, 2014
Veterinary Clinical Supervisor
Communicates one-on-one with clients, discussing zoonotic diseases, preventative
medications, and the wellness of pets
Supervised other employees to ensure clinics ran proficiently
Maintained responsibility of supply/pharmaceutical inventory of each clinic
Informed clients of basic well-being procedures, such as preventative vaccines, to reduce the
spread of zoonotic disease
Processed and updated client files through company iPad database

86
th
FSS Child and Youth Services, Vogelweh, Germany
June, 2012-January, 2013
Child and Youth Program Assistant
Provided care for children aged 5-13 years
Planned lessons according to program curriculum
Implemented educational activities with children
Coordinated long-term educational projects
Assisted in renovating building and renovating youth program for company OSHA
accreditation
Volunteer Leadership Experience

Long Term Care Ombudsman, Cleveland, Ohio
May 2014-Present
Ombudsman Associate
Advocates for consumers in long-term care facilities (e.g. nursing homes, residential care)
Initiates complaint reports for consumers in cases of grievance
Informs consumers of individual rights and community care resources
Works closely with facility administrators to improve care quality and resolve provider/care
issues
Robinson Memorial Hospital, Ravenna, Ohio
June, 2013-Present
Patient Information Receptionist/ Dispatch and Patient Admission
Answers patient questions regarding clinic locations, patient status, and other general
hospital information
Processes outpatient surgical forms
Updates and checks status of hospital inpatients
Communicates with hospital staff and business partners on a regular basis
Discharges and admits patients accordingly
Education

Kent State University, Kent, Ohio
August, 2014
Bachelors of Arts
Major: Communication Studies
Concentration: Health Communication
Cumulative GPA: 3.70 Major GPA: 3.99

University of Maryland, University Europe, Ramstein, Germany
August, 2012
Associate of Arts

Significant Skills

Proficient in:
Mac OSX
MEDITECH
PASSPORT
Skipjack

Certified as an Ombudsman Associate in the state of Ohio