Running head: e-learning project report 1

Running head: e-learning project report

Name:
Institution:
Course Code:
Date:












RUNNING HEAD: E-LEARNING PROJECT REPORT 2

PROJECT PLAN












RUNNING HEAD: E-LEARNING PROJECT REPORT 3

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Phase 1 -Project
Mobilization

WP 6:ITSM
Current State
Assessment
Report

WP7:Compliance
Approach


Phase 3 -
Framework
Design

WP 8: ITSM
Scope

WP 9: ITSM
Policy

WP10: ITSM
Strategy

WP11: ITSM
Organization
Structure
requirements

WP12: ITSM
Awareness
Campaign Plan

WP 13: ITSM
Awareness
Material & Aids
(design)

WP 14: ITSM
Service Listing


Phase 4 -
Implementation
& Rollout

RUNNING HEAD: E-LEARNING PROJECT REPORT 4

(ST,SD,ST,SO,CSI)
Service
Operations

WP15:Automated
Workflow - Event
& Incident
Management

WP16:Automated
Workflow -
Problem
Management

WP17:Automated
Workflow
Access & Request
fulfilment

WP18:ITSM
Policies Service
Operations

WP19:ITSM
Processes
Service
Operations

WP20:ITSM
Procedures
Service
Operations

WP21:ITSM Job
Descriptions (JD)
Service
Operations

WP22:ITSM
KPIs/KGIs
Service
Operations

WP23:ITSM
Competencies
Service
Operations

RUNNING HEAD: E-LEARNING PROJECT REPORT 5

WP26:ITSM Tool
Business Rules &
Configurations
SO Processes

WP27:ITSM
Templates &
Forms: SO
Processes

WP28:Populated
Known Error
Database

WP29:Model
Priority &
Escalation Model

WP30:ITSM SO
Implementation
workshop 1

WP31:ITSM SO
Implementation
workshop 2

WP32:ITSM SO
Implementation
workshop 3

WP33:ITSM SO
Processes
Implementation
Review Report

Service Design
WP34:Published
Service Catalog
(web)

WP35:SLA (up to
20)

WP36:OLA & UPC
(up to 30)

WP37:ITSM Tool
Business Rules
& Configurations

RUNNING HEAD: E-LEARNING PROJECT REPORT 6

SD processes
WP38:Supplier
Register

WP39:IT Service
Continuity &
Availability Plan

WP40:IT Service
Capacity Plan

WP41:ITSM
Policies - Service
Design

WP42:ITSM
Processes
Service Design

WP43:ITSM
Procedures
Service Design

WP44:ITSM JDs
Service Design

WP45:ITSM
KPIs/KGIs
Service Design

WP46:ITSM
Competencies
Service Design

WP47:ITSM SD
Implementation
workshop 1

WP48:ITSM SD
Implementation
workshop 2

WP49:ITSM SD
Implementation
workshop 3

WP50:ITSM SD
Process
Implementation
Review Report

RUNNING HEAD: E-LEARNING PROJECT REPORT 7

WP51:ADSIC
Compliance
Workshop 1

WP52:ADSIC
Compliance
Workshop 2

Service
Transition

WP54:Automated
Workflow
Change Mgt.

WP55:Automated
Workflow
Config. Mgt

WP56:Automated
Workflow
Release Mgt.

WP57:ITSM
Policies Service
Transition

WP58:ITSM
Processes
Service Transition

WP59:ITSM
Procedures
Service Transition

WP60:ITSM Job
Descriptions (JD)
ST

WP61:ITSM
KPIs/KGIs
Service Transition

WP62:ITSM
Competencies
Service Transition

WP63:ITSM
Templates &
Forms: ST

RUNNING HEAD: E-LEARNING PROJECT REPORT 8

Processes
WP64: ITSM Tool
Buss. Rules
&Config. ST
Proc.

WP65:CMDB
Design &
Populated
CMDB**

WP66:Model
Change
Authorization

WP67:CAB
Charter

WP68:ITSM ST
Implementation
workshop 1

WP69:ITSM ST
Implementation
workshop 2

WP70:ITSM ST
Implementation
workshop 3

WP71:ITSM ST
Implementation
workshop 4

RUNNING HEAD: E-LEARNING PROJECT REPORT 9