Running head: NEW HIRE COMMUNICATION 1

New Hire Communication

Kirsten Wesoe!
COM"#$%
Ma& 1$' #(1)
*ai +wart
NEW HIRE COMMUNICATION #
New Hire Communication
Wecome to *od ,tar ,choo o- *aming. As a new hire I woud i!e introduce &ou to our
com/an& cuture and our /rocess. As an instructor at *od ,tar ,choo o- *aming &ou are
e0/ected to -oow our /rocedures and train students according to the essons in our manuas.
Company Culture
At *od ,tar ,choo o- *aming we are ada/ti1e' rea0ed' and aigned to our 2usiness goa
o- 3#((( in saes wee!&. Our schoo is uni4ue 2ecause we o--er students an unimited amount o-
time to com/ete training and awa&s wecome them 2ac! to /ractice on the games the& /aid -or.
We i!e to !ee/ a rea0ed atmos/here 2ut en-orce the students to /ractice common gaming
reguations.
Company Process
Our com/an& /rocess to meet our goa o- 3#((( minimum wee!& is to ha1e a $( /ercent
cose ratio. I- &ou are una2e to cose the customer as! wh& or what the& need. As! i- the& are
a2e to o2tain a gaming icense. I- the& are una2e to o2tain a icense there is no reason to
continue 2ecause the& wi not 2e a2e to wor! in Ne1ada.
Once &ou cose a sae -ie the /ro/er /a/erwor! and ta!e /a&ment. 5a&ments go in the
sa-e or the credit recei/t 2eongs sta/ed to the /a/erwor!. Ne0t &ou must set u/ when the
student wi ta!e the -irst esson. The -irst esson is 2& a//ointment on&.
Instruction
,tudents need to adhere to the gaming reguations so no /hones on the ta2es or
head/hones in the ears. When students attend cass there shoud 2e no distractions. We want a o-
their attention so the& can earn and secure a 6o2 as soon as /ossi2e.
A-ter the -irst esson is taught dou2e chec! students are /ro/er& handing the cards and
shu--ing correct&. The -irst two wee!s wi 2e 2oring -or them 2ut reassure them essons wi
NEW HIRE COMMUNICATION 7
2ecome easier and not to get -rustrated. We on& ha1e 6o2s 2ecause the& are here to earn. No
students e4uas no 6o2s -or us.
As the students mastered the -irst esson &ou are a2e to continue the essons in the
manuas. 8o not et the students /ush &ou into teaching more essons. The essons are set u/ -or
the students to succeed. A-ter each esson chec! on the student as the& /ractice. As! i- there are
an& 4uestions &ou ma& answer.
Game Procedures
8e/ending on the games a /erson has /urchased decides the order the& are taught. At
*od ,tar ,choo o- *aming we teach the easiest games -irst and /roceed to the most di--icut
games. We awa&s start with 9ac!6ac! 2ecause this is where a o- the -ine motor mo1ements are
taught. The ma6or shu--es are aso taught with 9ac!6ac!.
9accarat is simiar to 9ac!6ac! with di--erent rues and /a&outs. This is aso the -irst game
where students earn how to /a& commissions. 9e care-u on the e0/anations and ma!e sure the
students are gras/ing the conce/t. I- &ou need a transator /ease ca one o1er.
The carni1a games are ne0t. These are eas& once the student has mastered 9ac!6ac! and
shoud master the carni1a games in ess than two wee!s. Ma!e sure the students understand the&
need to stud& the /a&outs at home. *od ,tar ,choo o- *aming is to earn and /ractice i1e /a&.
,tud&ing needs to 2e com/eted at home.
Rouette and 5ai *ow 5o!er are the ne0t set o- games. These games are 1er& di--erent 2ut
the rues are com/icating in 5ai *ow 5o!er. Most students ha1e issues with setting the hands
/ro/er& too. In Rouette the students need to /ractice /a&out at home in di--erent denominations
and with odd 2ets. At schoo the students need to /ractice handing the /a&outs and /ushing the
chi/s.
Procedures
NEW HIRE COMMUNICATION )
U/on arri1a at the schoo the students need to /ut awa& their 2eongings' get their
manuas out' and read& to earn. :irst thing the& need to do is to warm u/ their hands 2& shu--ing
and /racticing the -undamentas. Once the students are read& to earn -oow the manua;s essons
ste/ 2& ste/. 8o not mo1e to ne0t esson unti the students ha1e mastered the /re1ious esson to
2uid a soid -oundation in deaing. I- &ou are -oating throughout the schoo watch and o2ser1e as
the students dea to each other. *uide them /ro/er& i- the& are doing something wrong. Answer
an& 4uestions the& ma& ha1e. Encourage deaer and customer interactions and ha1ing -un. Remind
the students short cuts are not aowed.
As an instructor at *od ,tar ,choo o- *aming &ou are e0/ected to -oow our
/rocedures and train students according to the essons in our manuas. Our schoo is uni4ue
2ecause we o--er students an unimited amount o- time to com/ete training and awa&s wecome
them 2ac! to /ractice on the games the& /aid -or. We i!e to !ee/ a rea0ed atmos/here 2ut
en-orce the students to /ractice common gaming reguations.
Outine
5anning
o Communicate com/an& cuture' /rocess' /rocedures' and genera in-ormation to a
NEW HIRE COMMUNICATION %
new hire <instructor=.
Com/an& Cuture
Ada/ti1e and aigned to our 2usiness goa wee!&
9usiness 5rocess
Train students in accordance to the manuas
Ma!e sure students are /racticing -undamentas
Adhere to gaming reguations
,aes wee!& are set at 3#(((
o 9onuses
5rocedures
,tudents order o- earning
o 9ac!6ac!
o 9accarat
o Carni1a
o Rouette
o 5ai *ow
o Cra/s
Warm u/
:oow manuas
8o not mo1e -orward unti student has mastered /re1ious esson
*uide students as the& /ractice with other students
o Correct students i- deaing incorrect&
NEW HIRE COMMUNICATION >
Answer 4uestions
8o Not use or show short cuts
o Audience is an instructor -or the schoo.
o Channe o- communication is ora and written in a manue
Writing
o Wecome to *od ,tar ,choo o- *aming. As a new hire I woud i!e introduce
&ou to our com/an& cuture and our /rocess. As an instructor at *od ,tar ,choo
o- *aming &ou are e0/ected to -oow our /rocedures and train students according
to the essons in our manuas.
Com/eting