Documenti di Didattica
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Awareness Program
For Construction Industry
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Program Objective:
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• Awareness of ISO 9001:2008 gdgggg
Standards Requirements
• Planning to Implement
ISO 9001:2008 Standards
Requirements
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Presentation Index:
• Introduction to ISO
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Presentation Index (contd.):
• Conclusion
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Introduction to ISO:
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Introduction to ISO (contd.):
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What is ISO 9001:2008:
• ISO 9000:2005
QMS - Fundamentals & Vocabulary
• ISO 9001:2008
QMS - Requirements
• ISO 9004:2000
QMS - Guidelines for Performance Improve-
ment
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What is ISO 9001:2008 (contd.):
• ISO 10005:2005
QMS - Guidelines for Quality Plans
• ISO 10006:2003
QMS - Guidelines for Quality Management in
Projects
•ISO 19011:2002
Guidelines for QMS &/or EMS Auditing
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Eight Key Principles of QMS:
Customer Focus
Leadership
Involvement of People
Process Approach
System Approach to
Management
Continual Improvement
Factual Approach to Decision
Making
Mutual Beneficial Supplier
Relationship
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Key Definitions of QMS:
Quality
- Fit to Purpose
- Degree to which a set of inherent
characteristics meet the stated and/or
implied requirements
Example: QMS IMS
• Within • As per
Budget Schedule
Design Rework
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Key Definitions of QMS:
Quality
QMS IMS
• Over • Delay
Budget
Cost Time
Quality Safety
Design Rework
Environ.
•As per •Zero
Spec. Rework
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Key Definitions of QMS:
Quality Policy
- Overall intentions and direction of an
organization related to its Quality
performance, as formally expressed by
top management
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Key Definitions of QMS (contd.):
Quality Control (QC)
- A process employed to ensure a
specified level of quality is there in a
product or services
Example:
Concrete (Slump Test)
Road Surface Evenness
Ground Resistance of EL Poles
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Key Definitions of QMS (contd.):
Quality Assurance (QA)
- A process of verifying or determining
whether product or services meet or
exceed customer expectations and QA is
determined using Shewhart (PDCA) Cycle
Example:
Quality Plan
Method Statement
Training Record
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Key Definitions of QMS (contd.):
QA QC
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Key Definitions of QMS (contd.):
Document
- Information and its supporting medium.
The medium can be paper, magnetic,
electronic, photograph, etc.
Example:
Quality Plan, Method Statement
Request for Inspection Format
ISO 9001 Standard
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Key Definitions of QMS (contd.):
Record
- Document stating results achieved or
providing evidence of activities
performed
Example:
Audit Report
Material Test Report
Daily Progress Report
Training Attendance Sheet
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Key Definitions of QMS (contd.):
Process
Example:
Excavation
Foundation
Bricklaying
Backfilling
Formwork
Water Proofing
Paving
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Key Definitions of QMS (contd.):
Procedure
- Specified way to carry out an activity or a
process
Example:
Document Control Proc.
Procurement Procedure
Material Approval Proc.
Invoicing Procedure
Auditing Procedure
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Key Definitions of QMS (contd.):
Audit
- Systematic, independent and
documented process of obtaining audit
evidence and evaluating it objectively to
determine the extent to which audit
criteria are fulfilled
Internal Audit
External Audit
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Key Definitions of QMS (contd.):
Conformance
- Fulfillment of a requirement
Example:
Procure only Approved Materials
Refer Approved Drawing for Const.ion
QC Testing at Defined Stages
Use Calibrated Equipment for Testing
Use Approved Formats/ Documents
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Key Definitions of QMS (contd.):
Non-Conformance (NC)
- Deviation
- Non-fulfillment of a requirement
Example:
Quality Plan not updated after
Changes were made
An Obsolete drawing being Used by
Subcontractor
Insufficient Training of Personnel
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Key Definitions of QMS (contd.):
Non-Conformance Report (NCR)
- Report generated against a non-
conformance (NC) Non-conformance Report
JM-QOF-8.3-00/01
NCR Details
Non-Conformance Report
Action Details
Agreed remedying action:
Special instruction:
Signature: Signature:
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Key Definitions of QMS (contd.):
Corrective Action:
- Action to eliminate the cause of a
detected non-conformity or other
undesirable situation
Example:
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Key Definitions of QMS (contd.):
Corrective Action Request
Corrective Action: JM-QOF-8.5-02/02
NC - Obsolete
QMS Code Issued To
CAR Discrepancy
Discrepancies:
Drawings used by
Subcontractor
Auditor: Close-out Date: Signed:
CAR Response
CAR Evaluation
Superseded Satisfactory
NCR no.:
NCR date:
CAR closed
Signed: Date:
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Key Definitions of QMS (contd.):
Preventive Action:
- Action to eliminate the cause of a
potential non-conformity or other
undesirable potential situation
Example:
Output
Efficiency of
Effectiveness of Process
Process (Results Achieved vs.
(Ability to achieve the Resources Used)
desired results)
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Process Approach:
Monitoring &
Input
Example: Measurement:
Concrete Mix,
Temperature,
Vibrator, Manpower, Slump, Placing,
Thermometer, Pouring Height,
Slump Mould, etc. Vibration, Strength
Tests, Mfrs Batch
Procedure: Test Certificate, etc.
Method Concrete
Statement,
Approved
Pouring
Drawing, etc.
Output
Structure with
Desired Shape,
Size, Finish &
Strength
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Process Approach (contd.):
Input 1
Process 1
Output 1 = Input 2
Process 2
Output 2 = Input 3
Process 3
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Process Approach (contd.):
Input 1
Process 1
Output 1 = Input 2
Process 2
Output 2 = Input 3
Process 3
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PDCA Cycle:
The cycle goes
on
Act Plan
Check Do
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PDCA Cycle (contd.):
Organization
Department
Process
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Brief of ISO 9001:2008 Requirements:
Section 1: Scope
Talks about the standard and how it applies to
organizations
Section 2: Normative Reference
References another document that should be used
along with ISO 9001:2008
Section 3: Terms and Definitions
Gives definitions used in the standard
Section 4: General Requirements
Gives requirements for the overall Quality Manage-
ment System
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Brief of ISO 9001:2008 Requirements(Contd.):
Section 5: Management Responsibility
Gives requirements for top Management and their role
in the Quality Management System
Section 6: Resource Management
Gives requirements for resources including personnel,
training, facility and work environment
Section 7: Product Realization
Gives requirements for the realization of product or
service, including planning, customer related
processes, design, purchasing and process control
Section 8: Measurement, Analysis and Improv.
Gives requirements on monitoring processes and
improving those processes
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Brief of ISO 9001:2008 Requirements (Contd.):
Management
Customers Requirements
Customers Satisfaction
Responsibility
Resource Measurement,
Management Analysis and
Improvement
Product
Realization Product
Input Output
Information
Value-adding flow
activities
Value-adding activities
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Benefits of QMS Compliance:
MANAGEMENT is MORE …
• Committed
• Determined
• Responsive
• Customer Focused
• Objective Driven
• Unbiased
• Quality Conscious
• Environment Conscious
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Benefits of QMS Compliance (contd.):
PEOPLE are MORE …
• Responsive
• Authorized
• Organized
• Competent
• Motivated & Self Disciplined
• Customer Satisfaction Conscious
• Quality Conscious
• Environment Conscious
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Benefits of QMS Compliance (contd.):
DOCUMENTS are …
• Standardized
• Relevant
• User Friendly
• Controlled
• Easily Available
• Continuously Upgraded
• Protected
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Benefits of QMS Compliance (contd.):
PROCESSES are MORE…
• Efficient/ Productive
• Consistent
• Controlled
• Measurable
• Traceable
• Transparent
• Continuously Improved
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Benefits of QMS Compliance (contd.):
OBJECTIVES are …
• Understood
• Documented
• SMART
• Evaluated
• Consistent
• Continually Improved
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Benefits of QMS Compliance (contd.):
CUSTOMERS …
• Less Complaints
• Satisfied/ Delighted
• Recommend you (Free Marketing)
• Repeat Business
• Less Inspection
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Roadmap to Certification:
Gap Analysis
Mandatory Procedures
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Roadmap to Certification (contd.):
Departmental & Technical Procedures
Document Release
Internal Auditing
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Roadmap to Certification (contd.):
Management Review
Certificate Awarded
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New Activities After Certification:
• Control of Documents
• Control of Records
• Monitoring & Measurement of Objectives
• Internal Auditing
• Corrective/ Preventive Actions
• Management Review
• Surveillance Auditing
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Conclusion:
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Any Query?
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For any professional services, you can contact me.
Email: manoj.choyal@yahoo.co.in
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