how to simplify

administrative procedures ?
Administrative procedures are
necessary...
But it is not necessary that they
are complex.
Why are they complex ?
Multiplicity of public administration
Administrative culture:
obligation rather than facilitation
form rather than substance
What does simplifying mean ?
Make it easy for the user to comply with
his legal obligations
How to simplify ?
Minimum number of steps
Minimum requirements
10 principles to simplify
administrative procedures


1
PUBLICITY
OF
PROCEDURES



2
LAWFULNESS
OF CONTROLS



3
RELEVANCE OF
REQUIREMENTS



4
PRESUMPTION
OF
GOOD FAITH
INTERACTIONS
DISTANT SERVICES
FORMS AND
DOCUMENTS
BASIC



5
NON
REDUNDANCE



6
FREE
FORMS



7
ORIGINAL
SIMPLE COPIES
AUTHENTICATED



8
ONLINE
REQUESTS



9
ONLINE
CERTIFICATES



10
REGROUP
STEPS
of the same
nature