TEORA DE COLAS.

Probabilidad que el tiempo de atencin X sea menor que t. P(X O t) = 1 - e

-

t

P X k
e
k !
= =


t)

L = W ; Lq = Wq ; L = Lq + / m

































COLA M/M/1:

P
0
= 1- ( / ) Pn = [1 - ( / )] (/)n
L = / ( -) Lq =
2
/ [ ( - )]
W = / ( - ) Wq = / [ ( - )]
Pw = / = /

COLA M/M/k
P
n k
k
k
n k
n
k
0
0
1
1
1 1
=

! !

P
n
P
k k
P
n
n
n
n k
=

!
!
0
0
f o r n k .
P f o r n > k .
n
( ) ( )
W
k k
P
k
=

1
1
2 0
!
P
k
k
k
P
w
k
=

1
0
!

=
k
f(X) = e
-

X
k t
( )
(

COLA M/G/1 COLA M/M/k/F









( )
L=
+

+
2
2
2 1

e
= (1 - P
F
)