Listening &

Responding
HCOM-100

Communication Principles
(Beebe & Ives, 2004, pg105)
Listening & Responding
Preview
The principle of Listening and Responding
How we listen
Listening goals
Listening barriers
Listening skills
Responding skills
Responding with Empathy
What You Do With Your
Communication Time
Speak = 30%
Read = 16%
Write = 9%
Listen = 45%
(Beebe & Ives, 2004, pg 104)
How we Listen
Listening v. Hearing
Selecting
Attending
Understanding
Remembering
Responding
(Bachin & Beck, 1985, pg10)
Listening Barriers
Self Barriers
Self focus
Emotional noise
Criticism
(Beebe & Ives, 2004, pg109)
Listening Barriers
Information Processing
Barriers
Processing rate
Information Overload
Receiver apprehension
Listening Barriers
Context Barriers
Barriers of time and
place
noise
Listening Skills
Stop: Turn Off Competing Messages
Decentering
Look: Listen With Your Eyes
Listen: Understand Details and Ideas
Identify your listening goal
Mentally summarize the details
Link Message details with major idea
Practice
Transform barriers into goals
Responding Skills
Be Descriptive
Be Timely
Be Brief
Be Useful
Be Active
Responding with Empathy
Emotional Intelligence
Understanding Your
Partners Feelings
Ask Appropriate
Questions
Paraphrase the Content
Paraphrase Emotions
(Beebe & Ives, 2004, pg119)
What questions do you have?
Homework:
1.) Reading?
2.) Turn in Assignments?