Patients Aids & Accessories

4366 Leimert BJvd.. Los Angeles. CA 90043

PHONE: (323) 292-0741 FAX: (323) 292-4479

Organization Chart

Valerie Pillars
CEO/Owner

Clarence Pillars Rema Fielding Kenneth Thornton

Warehouse Business Office Operations
Manager Manager Manager
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Patients Aids & Accessories
4366 Lcwnert Blvd., Los Angeles. CA 90043
PHONE: (323) 292-0741 FAX: (323| 292-4479

Organization Chart

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 BUSINESS FLOW
Patient
requests service

Can
Patients Aids supply
service?

YES
INTAKE PROCESS
1. Complete Patient Intake Form
12 Complete Initial Assessment
3 Verify Eligibility
|4 Fax CMN to Doctor
5 If applicable, fax Request Form
to Physical Therapist
|6 Collect all required documentation
7. Order equipment, if necessary

DELIVERY PROCESS BILLING PROCESS

l Schedule delivery with patient
2. Prepare delivery package
3 Coordinate with DST for delivery
|4 Deliver equipment
5. Instruct patient on proper use
of equipment
3 Ensure patient reads and signs all
delrvery papers
1. Review CMN and all medical documentation
they are properly completed
2. Review delivery package to ensure
delivery package has been reviewed, signed
and dated by patient
3. Ensure all DME and diagnosis codes
are accurate
|4. Process claims electronically and
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AUDIT PROCESS
Review all claims billed, electronically
and manually
2 Review patient file
3. Review remittance forms received
from Nondian and CA Medi-Cal
Reconcile remittance forms with

Patients Aids Accesso