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CHAPTER 6
TELECOMMUNICATIONS
AND NETWORKS
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Learning Objectives
Describe the components of a telecommunications system
Describe the five basic types of communication media, including
their advantages and disadvantages
Classify the major types of networks
Differentiate among the three types of distributed processing
Identify seven telecommunications applications and describe how
they help the organization attain competitive advantage
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Chapter Overview
Telecommunications Networks Network Communication
Systems Software
• Signal • Local area networks • Network operating system
•Communications •Wide area networks •Network management
processors software
•Communications •Protocols
media and channels •Types of data transmission
•Communications
carriers and services
Network Processing Telecommunications
Strategies Applications
• Organizational • Electronic mail
distributed processing •Video conferencing
•Open systems and •Electronic data interchange
enterprise networking •Electronic funds transfer
•Facsimile
•Telecommuting
•Distance learning
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Case : Network Management
at Southwest Airlines
The Business Problem
it had to make the transition from its legacy
applications to client/sever
technology to maintain service levels and keep up with
network traffic volume
The Solution
Network Health
to predict the possible ramifications of shifting network traffic
to virtually add and subtract applications and make theoretical changes in transmission capacity through-out the network
to help the network managers monitor network usage
The Results
Save almost $100,000 in staffing costs in the first year
Able to smooth network traffic among reservations centers
Shorten customers’ waiting time
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Case (continued…)
What have we learned from this case??
Rarely in modern companies do computers work in
isolation
Exchange of data - facilitated by telecommunications technologies -
brings a number of very significant changes
Take management of resources very seriously
Bring disastrous losses in revenues and customer satisfaction by minor
disruption in telecommunications traffic
Understand technology in order to gain and maintain competitive
advantage
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Communication Processors
Modem
an analog network to carry voice signals or sounds in an
analog wave format
Multiplexer
an electronic device that allows a single
communications channel to carry data transmissions
simultaneously from many sources
Front-end-Processor
a small secondary computer dedicated solely to
communication in computer system
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Characteristics of Communications
Media
Transmission speed
Bandwidth - range of frequencies available
Baud rate
Measured in bits per second (bps)
Transmission mode
Asynchronous or Synchronous
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Telecommunications Carriers
Common Carriers
the long-distance telephone companies
Value-added Carriers
have developed private telecommunications systems and
provide services for a fee
Switched Lines
a person can access from his or her computer to transmit data
to another computer
Dedicated
provide a constant connection between two devices and
require no switching or dialing
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Telecommunications Services
Wide-area Telecommunications Services (WATS)
method for billing customers who use voice band media extensively
Telephone and Dialing Services
Automatic Number Identification (ANI)
Integrated Services Digital Network (ISDN)
transfer voice, video, image, and data simultaneously
Digital Subscriber Line (DSL)
provide high-speed, digital data transmission
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Networks
Local Area Network (LAN) - connect two or
more communicating devices within 2,000 feet
LAN Technology
the network gateway connects the LAN to public
networks or other corporate networks so that the LAN
can exchange information with networks external to it
Private Branch Exchanges (a type of LAN)
controls telephone switching at a company site
carry both voice and data
perform call waiting, call forwarding, and voice mail
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Network Typologies
Star network Bus network
Hierarchical
network Mainframe
Ring Mini-
network computers
Desktop computers
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Networks (continued …)
Wide Area Network (WAN) - long-haul, broadband (analog)
networks covering wide geographic area
Value-added Networks (VANs)
private, data-only networks
add message storage, tracking, and relay services as well as
teleconferencing services
Virtual Private Networks (VPNs)
allow an organization to leverage the robust, shared communication
infrastructure of the internet
provide a gateway between a corporate LAN and the Internet
allow access to a corporate network’s e-mail, shared files, or intranet, via
an Internet connection
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Client/Server Configuration
TYPES OF CLIENT/SERVER COMPUTING
SEVERS: Remote Distributed
Distributed Remote Distributed Data Data
Presentation Presentation Function Management Management
Data Data Data Data Data
Management Management Management Management Management
k
Presentation
k Networ
k Networ
k Networ Data
Networ
Management
Benefits Limitations
The network is not overloaded Microcomputers with independent
processing power are more
with entire files being transferred difficult to coordinate and
back and forth administer on a network.
File integrity is much easier to There is difficulty in writing
maintain because only the server software that divides processing
among clients and servers.
actually updates the files. File
Specific servers can be slowed
security easier to maintain with when too many clients need
server in full control of file data service.
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Types of Organizational
Distributed Processing
Client/Server Architecture and Processing
Peer-to-peer processing
allows two or more computers to pool their resources
benefits
» there is no need for a network administrator
» the network is fast and inexpensive to set up and maintain
» each computer can provide backup copies of its files to other
computers for security
» it is the easiest network to build
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Open Systems and Enterprise
Networking
Open Systems - allows any computing device to be
seamlessly connected to and interact with any other computing
device, regardless of size, operating system, or application
Connectivity - ability of the various computer resources to
communicate with each other through network devices
Enterprise-wide Network File server for
Backbone wide backbone
area network WAN
Embedded Marketing
LAN
Mainframe
Finance Corporate Backbone Administrative
Services
Embedded WAN and HRM
LAN (Fiber optic cables;
Manu- FDDI protocol) Account
facturing Embedded -ing Embedded
LAN
LAN
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Telecommunications Applications
Electronic Mail (e-mail) - computer-based messages
transmitted through telephone wires or wireless networks
Videoconferencing - allows people to have “face-to-face”
communications with a group in another location
Electronic Data Interchange (EDI) - electronic
transmission of routine, repetitive business documents directly
between the computer systems
Electronic Funds Transfer (EFT) - electronically routing
funds, debits and credits, and charges and payments
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks
Telecommunications Applications
(continued …)
Facsimiles (FAX) - convert modulated signals into white
and black areas for printing
Telecommuting - work at home, using personal
computers and telecommunications technology to
communicate via electronic mail with other workers, and to
send and receive business work
Distance Learning - the students are able to see and hear
the professor, and the professor can hear the students off-
site; students may be able to see each other
Introduction to Information Technology
Turban, Rainer and Potter
Chapter 6 Telecommunications and Networks