Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Favorable Replies
Answering inquiries
Granting requests for adjustment
Approving Credit
Acknowledging orders
Granting favors and other requests
Job acceptance letters
Goodwill messages: appreciation, congratulation, and condolence letters
Neutral Messages
Announcements about:
• Sales and events
• Procedures, policies, and responsibilities
• Honors and activities of people
Transmittals
Good-News and Neutral Messages
Organizational Plan for Good-News and Neutral Message
1. Approving Credit: The message telling the customer that you are granting
often includes all parts of the basic news plan-best news first and then terms,
resale, sales promotion and appreciation.
I
Good-News and Neutral Messages