Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Major Cultural
Overlap
Core Similarities
Little Cultural
Overlap
Some Cultural
Country IV Overlaps
Country III
CULTURAL SIMILARITY AND
Country I
DISSIMILARITY
Country II
Country IV
Major Cultural
Overlap
Core Similarities
Little Cultural
Overlap
Country III
National Cultural Variables
An entire country may have a series of national cultural norms;
individual ethnic groups within that country may accept most of
these norms as well as adding there.
The main national cultural variables are:
– Education
– Law and regulation
– Economics
– Politics
– Religion
– Social norms
– Language
Individual Cultural Variables
All people value their individual freedom, Often this
freedom is expressed in one’s own ethnic diversity.
These variables include:
– Time (Chromenics)
– Space (Proxemics)
– Food
– Acceptable dress
– Manners
– Decision making
Business Etiquette while Communicating with Japanese
Japanese Greetings
In Japan it is custom to greet each other by bowing instead of
handshaking.
The bow is a very important custom in Japan and bowing the wrong
way or not bowing at all can give you a major disadvantage in your
dealings with Japanese clients.
There are 3 different ways of bowing, depending on the social status
or age of the person you bow to.
– The lower the bow and the longer one holds the position, the
stronger the indication of respect, gratitude and sincerity.
– Therefore, it is important that you bow lower than those in a higher
position than you
Since such respect, gratitude and sincerity for one another is required
to build a successful relationship with Japanese colleagues and
clients, it is important to understand the custom of bowing
When greeting a Japanese for the first time, you are often asked to
introduce yourself. In your self-introduction, it is often best to include
not only your company information but also something personal about
yourself.
Also keep in mind that Japanese introduce themselves stating their
company before their own name.
Japanese Greetings:
Since business cards are a must have
when doing business with the Japanese,
have double-sided Japanese business
cards printed before your visit.
Card Do's: -Always present your business card holding it with both
hands Japanese-language side facing forward.
Always present your business card to the most senior member of the
Japanese party first.
Accept Japanese business cards with respect, using both hands and
saying "hajimemashite" as you do so.
Accepted business cards should be placed on the table in front of you.
Keep your business cards in a proper carrying case and treat them with
respect.
Remember to deliberately and carefully pick up all the Japanese
business cards you receive at the end of the meeting.
Business Card Don'ts: -Never play with your Japanese business
card.-Never write notes on a Japanese business card.
Never immediately put a business card you received in your pocket
or bag.
Always arrive 10 minutes early for a meeting, more if the meeting will
be with senior executives
Plan an exact agenda for the meeting and make sure to stick to it-Wait
to be seated in the meeting room because there is a usually a specific
seating arrangement (See diagram above)
Present your organization as cooperative and interested in a long-
range alliance.
Take lots of notes during the meeting as it indicates interest
Use visual aids during your presentation. Make sure to watch the
Japanese attendants' non-verbal communication.
Etiquette and harmony are very important. "Saving face" is a key concept. Try to avoid saying
"no" and say "this could be very difficult" instead
Decisions are usually made only within the group. Outsiders must often gain acceptance
before they can have influence on the decision-making process-The decision-making process
can be very slow
Generally, the Japanese prefer oral agreements to written ones, and should not be pressured
into signing documents
The first meeting may focus on establishing an atmosphere of friendliness, harmony and
trust. Always allow ten minutes of polite conversation before getting down to business
It often takes several meetings to develop a contract. When the time comes, be content to
close a deal with a handshake .Leave the signing of the contract to future meetings.
Contracts can be renegotiated; in Japanese business protocol, they are not final agreements.
After the meeting, make sure to follow-up with your Japanese business counterparts through
visits, faxes and telephone calls
Business Communication and the
Technology Context
Why Managing Information within Organizations?
The growth of information technology over the past 30 years has transformed the
way business is transacted throughout the world.
Each day throughout the world, more than $1 trillion is transferred electronically,
and more than $300 billion by foreign exchange transfer.
History of Technological Development
Understanding Internet
The invention of the telegraph, telephone, radio, and computer set the
stage for this unprecedented integration of capabilities
Forward the email to appropriate address if you are not the intended
audience
1. Voice Mail
2. Groupware
3. CD-ROM Databases
4. Teleconferences
5. Faxes
Voice Mail
Voice mail has become popular in many offices because
it eliminates “telephone tag”
Compact Disk-Read Only Memory (CD-ROM) are very popular data storage device.
It is a powerful tool for putting masses of information in a form that is easy to digest.
Multimedia applications, including video, audio, graphics, and text, are making CD-
ROMs storage of information essential.
Teleconference
Teleconferencing is the emerging technology that
allows group of people not only talk with each other but
also see their video images.
The oldest type of machines had to be connected to a machine of the same type. Today’s fax
machines do not require the same kind of machine at the receiving end, and they can
transmit a page in less than 1 minute.
The newest fax machines use digital transmission, which makes it possible to use computer
program as a receiver. And these new machines are much faster than previous generation
machines.
Managing Information Outside
Organization
News is generally characterized into two types: Hard News vs. Soft
News.
– Hard News is out of ordinary, is timely, and is most often public needs to
know. Plane crashes and fires are hard news.
– Soft News stories are timeless; that is they can be used within a wider
framework of time, and most often they have a positive rather than a negative
slant.
4. Avoid technical terms, jargons, and acronyms; only people who are familiar with your program are familiar with
your terms.
6. Do not be afraid to say, “I don’t know…but I will find out for you.”
END OF THE
CHAPTER