How you set out your letter will depend on what the problem is, however here is a template

letter which might help you.

[Your name]
[Your address]
[Email and/or phone]
Dear Manager
Re: BRIEF DESCRIPTION OF PROBLEMREASON FOR WRITING
Tell the business that you have a problem with goods or services that were bought from them and
that you are writing to seek a remedy.
Explain the problem, but just focus on the key details. You should also mention when and where you
made the purchase and when you discovered the problem.
Next, outline the steps you may have already taken to get the problem fixed, such as a telephone call
or a visit to the store. Note who you spoke to and the results, if any, of your efforts.
Then describe what you would like the business to do about the problema refund, a replacement or
a similar product to the same value from a different manufacturer.
Be sure to enclose copies of any relevant documentation such as receipts or proof of purchase.
Finish your letter with a full list of possible contact addresses or phone numbers where you can be
contacted, particularly during business hours, and reinforce that you expect to hear from the business
within a reasonable timeframe.
Yours sincerely
Your name








Fairos Azmi bin Marzah
No 3 Jalan TPS 4/4
Semenyih
43500 Selangor
0132691059
21 October 2012
En Ahmad bin Ali
Manager CELL Sdn Bhd
Kajang

Dear Sir
RE: DAMAGE CELL SAMSUNG
I am unhappy with the quality of a cell phone I bought at Manager CELL Sdn Bhd
on 19 October 2012 and I am very sad about the matter.
The cell phone do not open and shut properly and led lights do not work, with one half darker than the
other. The cell phone I buy on 19 October 2012 and I noticed this problem as soon as I unpacked it
from the box.
I feel this is not of acceptable quality and does not match the sample cell phone I was shown in store.
I would like you to replace it with one of the same quality and finish as the sample and arrange for
return of the faulty cell phone at no cost.
I have attached a photocopy of my receipt as proof of purchase.
I would like to have this problem resolved quickly. If I do not hear from you by [insert date or within
10 days], I will consider lodging a formal complaint with my lowyer company.
I can be contacted on 03 87981667 during working hours or after hours on 0132675645 to discuss
this matter further.
Yours sincerely,
Fairos azmi marzah
Enclosed: Copy of the receipt for cell phone