13-1

CHAPTER THIRTEEN

Staffing System Management

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 13-2

Staffing Organizations Model

Organization
Vision and Mission
Goals and Objectives

Organization
Organization Strategy
Strategy HR
HR and
and Staffing
Staffing Strategy
Strategy

Staffing Policies and Programs

Support Activities Core Staffing Activities
Legal compliance Recruitment: External, internal
Selection:
Planning Measurement, external, internal
Employment:
Job analysis Decision making, final match
Staffing System and Retention Management
 13-3

Chapter Outline
 Administrationof  Evaluation of Staffing
Staffing Systems Systems
Jobs in Staffing Staffing Process
Staffing Process Results
Customer Satisfaction
 13-4

Exh. 13.1: Example of HR Department

and Employment (Staffing) Function
 13-5

Jobs in Staffing
 Entry occurs as specialist in recruiting and interviewing
 Mobility may involve both traditional and nontraditional
career tracks
 Jobs are becoming more customer focused and
facilitative
 Increasing numbers of jobs are found in staffing firms
 New type of job -- Chief Talent Officer or VP for Talent
Acquisition
 13-6

Evaluation of Staffing Systems

 Staffing process

 Staffing process results

 Staffing costs

 Customer satisfaction
 13-7

Staffing Process
 Concept
 Establishes and governs the flow of employees into, within,
and out of the organization
 Reasons to use a well-planned staffing system
 Ensures same KSAO information is gathered from all
applicants
 Ensures all applicants receive same information
 Enhance applicants’ perceptions of procedural fairness of
staffing system and decisions
 Less likely to generate legal challenges by applicants
 Provides a clear picture of where deviations have occurred
 13-8

Staffing Process Results

 Quantitativeindicators indicate effectiveness
and efficiency of staffing system
Exh. 13.8: Evaluation of Staffing Process and
Results
 13-9

Evaluation of Staffing Systems:

Staffing Costs and Customer Satisfaction
 Customer satisfaction
 Managers
 Exh. 13.11: Manager Satisfaction Survey
 Job applicants
 Exh. 13.12: Applicant Satisfaction Survey
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reports etc.
 Visit hrmba.blogspot.com for more presentations, project
reports etc.