ORGANISATIONAL BEHAVIOUR 550 ASSIGNMENT 1 PRESENTATION

AND ITS AFFECT ON ORGANISATIONS

PEARL CHONG | NICHOLAS DAVIES | JACK DOYLE | MARTIN HAY | KATE KENNEDY | PHILILE ZWANE

THE SITUATION
i

PHILILE ZWANE

THE SITUATION
POOR COMMUNICATION BETWEEN DUTCH (MANAGERS AND SPECIALISTS) AND AUSTRALIANS (WELDERS, CRANE DRIVERS, CATERING TEAM, SOME SAFETY OFFICERS, MARINE CREW) AUSTRALIANS SAY THERE ARE LOTS OF UNSAFE CONDITIONS TRIVIAL ISSUES ARE SURFACING EG. COMPLAINTS ABOUT QUALITY OF COFFEE CUPS WHENEVER INCIDENTS ARE INVESTIGATED, THE INJURED PERSON CARRIES THE BLAME, LEADING TO INCIDENTS NOT BEING REPORTED IMMEDIATELY.

PHILILE ZWANE

THE ISSUE

KATE KENNEDY

THE THREE LEVELS OF CULTURE

ARTIFACTS
ESPOUSED BELIEVES & VALUES BASIC UNDERLYING ASSUMPTIONS
VISIBLE OBSERVABLE SLOGANS SYMBOLS BEHAVIOURS COMMUNICATIONs IDEALS GOALS VALUES CULTURAL COMPETENCY Taken for granted beliefs & values GOALS IDEOLOGIES PHILOSOPHIES UNWRITTEN RULES SHARED ASSUMPTIONS THOUGHTS & FEELINGS

KATE KENNEDY

THE ISSUE

KATE KENNEDY

ANALYSIS HOFSTEDE MODEL

LOOKING AT THE NATURE OF THE CONFLICT, ITS OF INTEREST TO LOOK AT THE NATIONAL CULTURES AND HOW THEY INTERACT.
IN THE 1980S GEERT HOFSTEDE UNDERTOOK A CROSS-CULTURAL STUDY FROM THIS HE DERIVED 4 DIMENSIONS OF NATIONAL CULTURE POWER DISTANCE INDIVIDUALISM MASCULINITY UNCERTAINTY AVOIDANCE

THIS WAS IMPROVED BY BOTH BOND (1991) AND MINKOV (2010) FURTHER INCREASING THE NUMBER OF DIMENSIONS TO 6 PRAGMATISM INDULGENCE

MARTIN HAY

ANALYSIS HOFSTEDE MODEL

OUR ORGANISATION IS MADE UP OF:

CLIENT USA

100 90 80 70 60 50 40 30 20 10 0
NETHERLANDS Australia USA

MANAGEMENT
CREW AUSTRALIAN

NETHERLANDS
Po

r/ e w

Dis

e c n ta iv d n I

id

is l a u

m Ma sc

nit i l u

y in

Un

ta r e c

ce ce sm i n n t e a id lg ma o u g v d a a In Pr ty/

MARTIN HAY

ANALYSIS
AUSTRALIA NETHERLANDS UNITED STATES GERMANY, SWITZERLAND

MULTI-ACTIVE
Hispanic America, Argentina, Mexico Brazil, Chile

LEWIS MODEL
HIERARCHICAL, FLEXIBLE, PULL STRINGS, SEEKS FAVOURS

HUMOROUS, PERSISTENT

(Richard Lewis Communications Ltd 2014) VIETNAM

LINEAR-ACTIVE

INTROVERT, PATIENT, CALM, METHODICAL

REACTIVE

PEARL CHONG

ANALYSIS

LEWIS MODEL

(Richard Lewis Communications Ltd 2014)

PEARL CHONG

ANALYSIS
Australia, denmark, ireland austria, czech republic, netherlands, norway

MULTI-ACTIVE
Hispanic America, Argentina, Mexico italy, portugal, spain russia, slovakia Brazil, Chile Sub-Saharan Africa Saudi Arabia, Arab Countries Iran, Turkey, India

LEWIS MODEL
Indonesia, malaysia, philippines Korea, THailand

france, poland, lithuania, belgium

(Richard Lewis Communications Ltd 2014) UNITED STATES GERMANY, SWITZERLAND China VIETNAM UK Sweden finland singapore canada Hong Kong Japan

LINEAR-ACTIVE

REACTIVE

PEARL CHONG

ANALYSIS

AUSTRALIANS Casual, laid back Avoid conflict Less factual, more subjective One of the mates Style observed is irreverent

DUTCH Formal Enjoy conflict and debate Factual Power, status, structure Conservative

LEWIS MODEL

(adapted from Lewis 2006)

AUSTRALIANS

NETHERLANDS

PEARL CHONG

RECOMMENDATIONS
DIFFERENT STYLES OF COMMUNICATION

POOR REPORTING

POOR COMMUNICATION

NICHOLAS DAVIES

RECOMMENDATIONS COMMUNICATION

NICHOLAS DAVIES

RECOMMENDATIONS CULTURAL COMPETENCY

NICHOLAS DAVIES

LIMITATIONS

JACK DOYLE

ORGANISATIONAL BEHAVIOUR 550 ASSIGNMENT 1 PRESENTATION

PEARL CHONG | NICHOLAS DAVIES | JACK DOYLE | MARTIN HAY | KATE KENNEDY | PHILILE ZWANE