Audience Acquaintance / Ice Breaker: I n t r o d u c e W h a t y o u r s e l f d o y o u w o r k f o r ? e x p e r i e n c e ?

C o m p a n y

Any previous Quality Management or a u d i t i n g

D e f i n e a p r o c e s s i n y o u r c o m p a n y w h i c h h a s a d i r e c t i m p a c t o n t h e c u s t o m e r ( E x t e r n a l )