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Benchmarking: the Search
for Innovation Relay Centres Effective marketing Practices


2006


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.: , 2006. 264

Benchmarking: the Search for Innovation Relay Centres Effective marketing
Practices European Communities, 2004
: inno AG, 2006
inno AG.
First published in English as Benchmarking: the Search for Innovation Relay Centres
Effective marketing Practices European Communities, 2004
Russian translation: inno AG, 2006
Responsibility for the translation lies entirely with the inno AG.
:
., ., .

Benchmarking: the Search for Innovation Relay Centres Effective mar$


keting Practices Europeaid $
(2006 .) inno AG inno AG AEA
Technology TNO. (
) LP$012$RU 19 2006 . $
(Directorate$General for Enterprise and Industry).
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1994 .
,
, $
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250 $
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. 1991 1700
2,6 .

ISBN 5&91294&005&5



: , , .............................................................................7
........................................................................................13
.............................................................................................15
1.  ...............................27
2. , ..................................................35
2.1. .......................................................................................................35
2.2. ................................................................................................36
2.3. .............................................................................................................37
2.4. ...................................................................................................39
2.5. .......................................................................................................43
2.6. Innova Europe ................................................44
3.
 ....................................................................49
3.1. IRC......................................................................................................49
3.2. ........................................................................................................................53
1. ..........................................................................................................................................56
2. ...................................................................................................................................................58
3. ...................................................................................................................................59
4. ................................................................................................................................................60

3.3. IRC 13 ........................................61


3.4. ..................................................................................................................64

4. IRC ...................................................................................................67
4.1. .........................................................................................................67
4.1.1. IRC Hessen&Rhineland&Palatinate ..............................................................................68
4.1.2. ........................................................69
4.1.3. .........................................................................................................................................72
4.1.4. ...............................................................................................................79

4.2 ..............................................................................................80
4.2.1. IRC Northern England and Nord Manche ..................................................................80
4.2.2. : ............................................................................................82
4.2.3. .........................................................................................................................................83
4.2.4 ................................................................................................................89

4.3. Diapro Extra&Light ................................................................................................................90


4.3.1 IRC Rhone&Alpes&Auvergne ........................................................................................90
4.3.2. : Diapro Extra&Light ...............................................................................................................91
4.3.3. .........................................................................................................................................92
4.3.4. .............................................................................................................100

4.4. SEZ ...............................................................................................101


4.4.1. IRC South Germany Deutsch Schweiz .....................................................................101
4.4.2. SEZ...............................................................................102
4.4.3. .......................................................................................................................................104
4.4.4. .............................................................................................................109

4.5. ......................................................................................................119
4.5.1. IRC Portugal (ISQ)...................................................................................................119
4.5.2. : InnovationQuest ................................................................................................................120
4.5.3. .......................................................................................................................................124
4.5.4. .............................................................................................................130

4.6. ..............................................132
4.6.1. IRC Catalonia ...........................................................................................................132
4.6.2. : ...................................................134
4.6.3. .......................................................................................................................................135
4.6.4. .............................................................................................................139

4.7. ......................................................................................154
4.7.1. IRC B.I.R.C...............................................................................................................154
4.7.2. : Matrix Model Organisation .............................................................................................155
4.7.3. .......................................................................................................................................157
4.7.4. .............................................................................................................162

4.8. .................................................................................167
4.8.1. IRC CentrEST ..........................................................................................................168
4.8.2. : Technology Watch Global Offer .........................................................................................169
4.8.3. .......................................................................................................................................170
4.8.4. .............................................................................................................179

4.9. ....................................................................................180
4.9.1. IRC North Rhine&Westphalia/Malta ..........................................................................180
4.9.2. : ...............................................................181
4.9.3. .......................................................................................................................................182
4.9.4. .............................................................................................................186

4.10. ......................................................................................191
4.10.1. IRC North Rhine & Westphalia/Malta......................................................................191
4.10.2. : .....................................................................................192
4.10.3. .....................................................................................................................................193
4.10.4. ...........................................................................................................195

4.11. .......................................................................196
4.11.1. IRC HELP FORWARD, ................................................................................197
4.11.2. : ......................................................................198
4.11.3. .....................................................................................................................................202
4.11.4. ...........................................................................................................207

4.12. ...........................................................................................................209
4.12.1. IRC IRIDE ..............................................................................................................209
4.12.2. : ..........................................................................................................210
4.12.3. .....................................................................................................................................212
4.12.4. ...........................................................................................................217

4.13. Praxi&Tool IS: ............................................................................219


4.13.1. IRC HELP FORWARD, ................................................................................219
4.13.2. : Praxi&Tool IS: ...........................................................................220
4.13.3. .....................................................................................................................................222
4.13.4 ............................................................................................................227

..........................................................................................................................229
.................................................................................................................231



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England and Nord
Manche

76,6%

2003

Diapro
Extra Light

SEZ

IRC Rhone Alpes


Auvergne
IRC South

Germany/Deutsch
Schweiz

78%

2003

71%

2003

IRC Portugal

(ISQ)

70,3%

2003

15,5%

2003

IRC Catalonia


45,85%

2004

IRC BIRC

65,8%

2004

61,3%

2004

IRC France
CentrEST

50%

2003

75%

2003

16.77%

2003








IRC NorthRhine % ,
Westphalia/Malta
IRC NorthRhine
Westphalia/Malta

IRC HELP FOR

WARD

13%

2003

80%

2004

60%

2004

38,46%

2003

IRC IRIDE

Praxi Tool IS: IRC HELP


FORWARD

62

63

3.

3.4: IRC 13

3. 

: 

13 
, IRC.

5.

3.4.
5 
:
1. IRC, / 
, , 
IRC. 
IRC .
2.
IRC, .
3. 
; 1 IRC;
IRC 
.
4. 

5. .

:
a) IRC
TTT;
b) , , 
, 
IRC.
8 IRC (. 3.5):
3.5. IRC

64

IRC

IRC Circe

IRC Irene

IRC Bulgaria

IRC Hungary

IRC South Poland

IRC Latvia

IRC East of England

IRC Cenemes

3. 

IRC 
.

. IRC 3
.

, , IRC
, .. 
.

65

3.


IRC, 
,
:
a) ;
b) /;
c) IRC.

4.

IRC
4.1.
,
, IRC HessenRhineland
Palatinate.
1996 ., ,
IRC HessenRhinelandPalatinate 
PR. IRC
,
, .

, IRC
HessenRhinelandPalatinate IRC
. ,
1999 . 2003 ., 45 %.
, 
. 
, 
75% 2003 . 2004 .
,
IRC HessenRhinelandPalatinate

.

: 

4.1.1. IRC HessenRhinelandPalatinate


 HessenRhinelandPalatinate 1995 .
, Technologiestiftung
Hessen GmbH IMG Innovations Management GmbH 
 ( ).

5.

IRC Hessen
IRC HessenRhinelandPalatinate . 
, 

.
,
IRC
. ,
,
( , , , 
, ) 
.
,
. : 
,  , ,
, .
IRC HessenRhinelandPalatinate 
, 
. , 2001 .
IRC,
.

68

4. IRC

4.1.2.



.


, .

, 
, 10:

.
.

. , 
. 
,
.
8

: The Practice Development Institute. PDI


,
, ,
(www.pdiglobal.com)

: The Law Marketing Association (www.pdiglobal.com)

: M. Graham: How newsletters can help a business grow; Los Angeles Business; Los Angeles
Business Journal (29/10/ 2001 .)

10

69

4.

8 , :
. 9 ,
84% , ,
, ,

.
.
Practice Development Institute , 81% 
. , 
, .
.

, 
, , , 
, ,
.
.
, , direct mail
( , 
), .

: 

, 
,
.

, 
,
.
, IRC
HessenRhinelandPalatinate, , IRC Basque
Country , Euroinfo
(. 4.1).

5.

4.1: IRC Basque Country Euroinfo



IRC ,
Euroinfo.
IRC Basque Country 
Euroinfo , 700 
500 .
Euroinfo ,
, :
, 
, .
, ,
, , .
, Euroinfo IRC Basque
Country, .
2003 . 2004 ., 15 /, 
IRC Basque Country, 9 , 2 
,
Euroinfo.

, IRC HessenRhineland
Palatinate, 1995 . IRC 

 . IRC HessenRhineland
Palatinate 
IRC. 
1996 ., 10 4. 
,
PR, , .
11

(, )
.

70

4. IRC


, . 
, IRC 
.

IRC HessenRhinelandPalatinate 
4 (.
3), DINA3. ,
4 . 
, 
.


2000 . IRC HessenRhinelandPalatinate
. , 
, IRC , 2003 .
, . 

, , email. , 

, .
, 
, .
2003 . IRC HessenRhinelandPalatinate 
, .
, , IRC
. ,
2003 ., IRC HessenRhinelandPalatinate 
, , ,
. ,
,
email pdf.

71

4.


,
Markus. 
, , 
, IRC
. 
, 
. , , . 
3,400 , IRC HessenRhinelandPalatinate
3 
3,900 ( 2000 .). IRC 2,600
, .. 76%.

: 

IRC 2004 .,
, . 2004 .
1.013 ; 57%
pdf email, 43% , 

.

5.

IRC
, , 
.

4.1.3.
IRC,

IRC HessenRhinelandPalatinate, .

, , 
.
4.6, 
IRC HessenRhinelandPalatinate, 
.
,
IRC: IMG Innovations
Management GmbH Technologiestiftung Hessen GmbH. 
.
4 
:
. 1: 
. 2:
. 3: T
. 4: ,
( 
)

. 
,
. 
, 4
.
4
.

72

4. IRC

, 4
IRC HessenRhinelandPalatinate
, 1

4.

:

.

:

.
,
 

.


.
IRC.

.
4.1:
, 1

:

.
IRC HessenRhinelandPalatinate,
.

.

(, 
).
:
CORDIS focus
CORDISNews


73

: 

5.

, 2
:


;
,
;

, 

;
,

, IRC
HessenRhinelandPalatinate.
:

4.2:
:
, 2

,
.
:
: 
, , ,
.
:
, 
.
: .
:
 .
CORDIS focus.
.

74

4. IRC

, 3
:
:

4.

:
TechnologieAngebote (
)
(
,


Bulletin System (BBS) 
)



4.3:
TechnologieGesuche ( , 3
)
( ,
Bulletin
System (BBS) )



BBS ,
.
, 
. , IRC HessenRhinelandPalatinate
, BBS
, TA , PA
. ,
, IuK  
, NWE . , , 
.

, .

3  / 
.

75

: 

, 4
:


5.

:

,
,
.

:
: , , ,
, , ,
, , email.

:



4.4:

, 4
,
IRC
, IRC( ).

,
IRC, , .

:
 TSH.
, .
IRC.
IRC.
CORDIS focus: .

, IRC HessenRhinelandPalatinate
.
: IRC  (
).
.

76

4. IRC


, , .
, IRC
, 
.
,
 IRC
, 
. , IRC HessenRhineland
Palatinate .
, IRC 
,
IRC. 
IRC HessenRhinelandPalatinate.

77

4.




IRC. 

IRC HessenRhinelandPalatinate,


, 
,
4.5:
,

.

4.6:

5.

: 

78

4. IRC


,
.

4.1.4.

, IRC Hessen
RhinelandPalatinate IRC 
.
1999 2003 . ,
( , IRC HessenRhineland
Palatinate ) 45%, 
, 2003 2004 ( 
) 75%.
4.1.

1.351

1.013

. 2003 . 
2004 .

75%

5.300

2.385

. 1999 
. 2003 .

12

45%

12

, IRC HessenRhinelandPalatinate
, IRC , .

79

4.

IRC HessenRhinelandPalatinate
PR:
;
;

( );
(4 );
;
( 
).

: 

4.2.

5.

2001 . 
IRC Northern England & Nord Manche.

,
IRC, .

IRC/TTT , 
,
, IRC
, 
.
IRC Northern England & Nord Manche 
, ,

PR. 76.6% , ,
TTT. , IRC North 2002
. , 30.6% TTT
.

4.2.1. IRC Northern England and Nord Manche


IRC Northern England and Nord Manche ( IRC North) 
RTC North Ltd (), Chamber Business Enterprises (CBE) (),
Beta Technology (), ANVAR ARIST (, ).
, :
RTC North 
CBE 
Beta Technology
ANVAR ARIST ,
IRC North
 
,

, .

80

4. IRC

IRC :


()


()

4.

IRC


4.7: IRC

, IRC North of England and Nord Manche


:
, 
;
(
,
, IRC , 
, ,
).

81

: 

4.2.2. :
2001 . 
IRC Northern England & Nord Manche. 
,
IRC, 
.

5.

IRC Northern England and Nord Manche 


,
.
IRC/TTT 
, , 

, IRC
,
.
IRC Northern England and Nord Manche 
, IRC, 
IRC, .
, 

IRC TTT. 4.2 , 
IRC Northern England and Nord Manche:
4.2. , IRC North

1/2

60 (75)

1/2

60 (75)

1/2

60 (75)


: , 
, , , 
. , 
 RTC North IRC.
, 
, 
.
60 + .

82

4. IRC


: ,
, .
, :





,
,
, ,
( .. IRC North IRC, 
, .)


IRC North , 
. , 
,
. , 
.

4.2.3.
, IRC North 
, 4.10. :
(, , ).

,
, 
IRC North.
IRC , 
, , 
, .

83

4.


, (case studies) 
. , IRC:




: 

, 
: , , 
( IRC North ,
3,500 ) ( , 
, ).
( 
IRC), , .

5.

, 4 
.

, , 
. : 
IRC, .
, IRC 
, IRC, , 
.
, , 
, , , IRC North 
.
, IRC , 
.

4.8:

84

4. IRC


2

4.

: Ford Component Manufacturing Ltd


: Tyne Dock
South Shields
Tyne and Wear
: NE33 5ST
: 0191 454 0141
: 0191 456 0028
Email: Ged.lee@fordcomps.co.uk
http://www.fordcomps.co.uk
:
:
: 
;

:
: 8.1 .
: 215
:
:
% :

.

. ,

. , 
.
, .
,
,
.

85

: 

, , , 
 ()
2001 . RTC North 
, 
.
SIC, Ford:
2513
2874 /,
2910 (, Spicer)

5.

2911
2912 (, Sulzer; Grundfoss)
2914 (, David Brown)
2922  (, 
)
?

.
, , 
, 
, . ,
. , 
, ,
,
.
?
, ?
, 
.
, , , 
(), Ford
, 
.
, 
, , .
, ,
.
? ,
?

86

4. IRC



Sic .


4.9: IRC North

4.


, IRC
North 
. 
, , , ,
IRC 
. 
IRC .

87

4.10:

5.

: 

88

4. IRC

4.2.4.
IRC Northern England & Nord Manche 
, ,
PR.
76.6% , , TTT.
, IRC North 2002 . , 30.6% 
TTT (. 
4.3).
4.3. TTT

TTT (2002)

23

30,6%

18

24%

10,6%

15

20%

BBS

11

14,6%

75

100%

4.

TTT

4.4.

2002

,
TTT

30

23

13

76,6%

13

: % , , ,
.

89

: 

4.3. Diapro ExtraLight


Diapro ExtraLight , IRC
RhoneAlpesAuvergne.
IRC, 

IRC.

5.

2003 . 2003 ., 6 
IRC RhoneAlpesAuvergne 28 
Diapro ExtraLight.
, Diapro ExtraLight, 2003 .
78% , , 
, , 
IRC.

4.3.1 IRC RhoneAlpesAuvergne


 RhoneAlpesAuvergne ( IRC RAA) 8
IRC.  , 
.
IRC RAA 1995; , ANVAR,
ARIST ()  .
IRC RAA :
,
;
 .
IRC RAA :
 ;
,
(, , ,
..);
;
.
IRC RAA

. IRC RAA 
10 , .

90

4. IRC

4.3.2. : Diapro ExtraLight


Diapro ExtraLight , IRC Rhone
AlpesAuvergne, ,
IRC,
IRC.
2003 . 2003 ., 6 IRC Rhone
AlpesAuvergne 28 Diapro ExtraLight.
, IRC RAA, 
Diapro Light 
, , , ExtraLight,
, .

Diapro Light , ARIST RA/IRC RAA,


2000 . 
.
:
, ;
;
;
.
Diapro Light IRC 
(, , , ,
) ( ,
, , ,
..). , IRC ,
Diapro Light , 
. ,
DiaproLight ( 
, , ). ,
( ),
IRC 
. , 2001 . IRC RAA
Diapro Light, Diapro ExtraLight.

DIAPRO EXTRALIGHT
ExtraLight Diapro 
, 
. Diapro ExtraLight

.

91

4.

Diapro

: 

4.3.3.

4.11 : Diapro ExtraLight

5.

(. 4.11)
IRC
RAA, ,  
.

92

4. IRC


, /, IRC RAA 
, (. 
4.11, 1). IRC
,
.

Diapro ExtraLight (. 4.12) 3 :


, 
, , , ,
, , , 
/ ..
: 
, ,
.
SWOT ,
.
, IRC 
,
BBS (AMT), , ..
:
( , ,
)
: , ,
: , 
,
: ( ), .
.
: .
, , : ,
, , , , .
: , 
.
: (:
//)
: .
: 
/ , 
/ . .
:
(: //).

93

4.

(. 4.11, 2) .
, 

, IRC, IRC .
IRC, Diapro ExtraLight, 
.

5.

: 

ANVAR, , : 
, ..
: ,
IRC.
: , 
.
: 
.
: 
, (:
//).
: , 
.
: 
( : , , ).
:
(//).
4.12 Diapro ExtraLight
: XXX ________ :  XX ___________ : XXX

:

XXX
1984 .

( )

2000 : 4 . (1999 : 3.8 . : +5%

( )

2000 : 2 . (1999 : 1,9 . : +5%

 ( )

2000 : 45 (1999 : 43)

:  XX

, ,
( , ...)


:

( ).
, .
:
( ).
.
:
.

(, ...)

.

94

4. IRC

6% .

15 :

,
: , ... (BRITE

EURAM, CRAFT),
.
: .

ANVAR 
.

XX 
, 
, ,
.


.

( ).

.
,

,
.

, , 

.
, 
(...).

(
 XX).

ARIST

95

4.

ANVAR, ,
...

5.

: 

, 
.
.


.


.
.


.

, 
,
( ).


CRAFT

OK,

Eureka
FP6

OK ()


( AMT)

OK ()

Diapro ExtraLight, IRC


, , 
IRC RAA.

96

4. IRC

/, ,
:

;
,
;
(Expression of Interest
EOI) ;
.
4.5 ,
IRC.

4.

4.5. IRC

IRC RAA

/,

/,

IRC IRC
RAA/ARIST, :
AMT
/
Craft
6
Diapro Light

..
IRC RAA,
,  
,
(. 4.13 4.14 ).
IRC RAA (. 4.11, 3).



IRC , .. Diapro
ExtraLight, IRC 
, 

.

97

: 

Aujourdhui M. xxxxx de la societe xxxxxx , fait appel a Arist RhoneAlpes


Centre Relais Innovation RhoneAlpesAuvergne pour rechercher des parte
naires pour

5.

.............................
Pour solliciter le reseau des Centres Relais Innovation constitue de 68 cen
tres repartis dans toute lEurope, plus Israel, nous utilisons labasede don
nees BBS (Business Bulletin System) permettant de faire circuler des
offres (TO) et des demandes (TR) de technologie. Cette base dedonnees
est consultable sur Internet uniquement par les membres du reseau CRI.
Chaque member est informe par email des nouvelles entrees enregistrees.

Deroulement
Nous vous demandons de completer notre formulaire O ffre de T echnolo
gie (TO) ou D emandede T echnologie(TR ), cijoint en annexe.
A reception du formulaire complete par vos soins, nous le diffuserons sur
notre reseau BBS pour une duree de 1 an maximum.
Nous analyserons et transmettrons des reception toutes les expressions
dinteret a la societe xxxxx
Un compte rendu serafait sur lensemble des contacts dans les trois mois
qui suivent la Diffusion de loffre ou de la demande , ainsi quun bilan de tous
les contacts a la fin de la diffusion.
Pour ce faire, la societe xxxxxx sera tenue dinformer Arist RA du resultat
des mises en relation.
Lobjectif de cette prestation est de mettre en relation des entreprises
europeennes.

Pour Arist RhoneAlpes

4.13

98

Pour XXXXs

4. IRC

Aujourdhui M. xxxxx de la societe xxxxxx , fait appel a Arist RhoneAlpes


Centre Relais Innovation RhoneAlpesAuvergne pour rechercher des
partenaires pour
.............................
Pour solliciter le reseau des Centres Relais Innovation constitue de 68 cen
tres repartis dans toute lEurope, plus Israel, nous utilisons labasede don
nees BBS (Business Bulletin System) permettant de faire circuler des
offres (TO) et des demandes (TR) de technologie. Cette base dedonnees
est consultable sur Internet uniquement par les membres du reseau CRI.
Chaque member est informe par email des nouvelles entrees enregistrees.

Nous vous demandons de completer notre formulaire O ffre de T echnolo


gie (TO) ou D emandede T echnologie(TR ), cijoint en annexe.
A reception du formulaire complete par vos soins, nous le diffuserons sur
notre reseau BBS pour une duree de 1 an maximum.
Nous analyserons et transmettrons des reception toutes les expressions
dinteret a la societe xxxxx
Un compte rendu serafait sur lensemble des contacts dans les trois mois
qui suivent la Diffusion de loffre ou de la demande , ainsi quun bilan de tous
les contacts a la fin de la diffusion.
Pour ce faire, la societe xxxxxx sera tenue dinformer Arist RA du resultat
des mises en relation.
Lobjectif de cette prestation est de mettre en relation des entreprises
europeennes.
Pour Arist RhoneAlpes

Pour XXXXs

Responsable projet
XXXXXX
Fait a Lyon, le XXXXXXXX
(en deux exemplaires) sauf par fax et
par Email

M.

Nombre de pages: 1

Tampon de la Societe

Le
(signature precedee de la
mention bon pour accord)

4.14

99

4.

Deroulement

: 

4.3.4.
Diapro ExtraLight IRC RAA , 
IRC. 2003 .
2003 . 78% , , 
, ,
IRC.
, , 5 
(. 4.6).

5.

4.6.

AMT

50%


, TT .

10%

20%

,
,

10%

10%

4.7.
,
IRC

36

28

2003
2003

14

14

78%

: ,

100

4. IRC

4.4. SEZ

1999 2001 . IRC D/CH 52


SEZ.
T 
IRC D/CH . 
. 19992001 .,
71% , SEZ,
, 
,
IRC.

4.4.1. IRC South Germany Deutsch Schweiz


SteinbeisEuropaZentrum (SEZ)  
( ), IRC, 
,  (
 ). IRC
IRC South Germany Deutsch Schweiz ( IRC D/CH).
SEZ SteinbeisFoundation.
1990 . 
. 

. 1995 . SEZ 
 
IRC D/CH.
IRC D/CH ()
 .

101

4.

, 
(DG XXIII), IRC South Germany
Deutsch Schweiz (D/CH),
SEZ.
SEZ 
, , 
IRC D/CH 
.
SEZ:
IRC D/CH 
;
/
/;
, 
, .

: 

5.

IRC D/CH:

;

;
;

;

.
SEZ ValueRelayCentre ( 
). , 10 Value
RelayCentres . 1995 ., 
.
1994 . SEZ II, DG XXII.
SEZ  20 
.
, , 
, ..
, 
.
SEZ,
IRC. 9
. 6
. SEZ
, 
,  .

4.4.2. SEZ

15.
IRCIRE CU,

. IRC

, ,
, .

,
16.
.
, , .
(TTT)
15

: www.strategicinformation.com

16

: IRCIRE CU: , O 2001, ( IRCIRE)

102

4. IRC

/
/  ,
, . , 
. 
IRC D/CH , 
DG XXIII ,
.
SEZ 4.15.
SEZ , 
. IRC D/CH , 
.

SEZ 
.
IRC D/CH. IRC D/CH
, ,

.
SEZ
1.
:

2.
:


(
)

3.
:




4.15: SEZ
,
. , IRC D/CH
Microsoft Word MSExcel.
IRC:
, SEZ 
,
. 
, 
, IRC

103

4.

SEZ 1994 .
, , 
.

: 

, ,
, 
.
: ,
IRC (
).

5.

, IRC D/CH
, IRC
D/CH , (ETI),
.

4.4.3.
SEZ IRC D/CH 
, :
(. 4.16):
1. ;
2. ;
3. .


:  
(, , 
..); IRC D/CH
one stop shop 
; , IRC D/CH 
IRC BBS 
, /,
.

, , TT
, IRC D/CH 
IRC. 30
45 IRC D/CH 

,
. 
, SEZ.

IRC D/CH
, 1/2 . 
,

104

4. IRC

, , , 
.
.

, ,
, ,
.

4.

4 :
1. ( ).
2. ( ).
3. .
4. .
1

.
.
(; (, , );
( ); /).
2


.

.
.
.
.
.

105

4.16. SEZ

5.

: 

106

4. IRC

3

: ;
 : ( )
;
;
;
.
 : (, ,
).

4

. 
 IRC , 

.
IRC D/CH , , :
,
;
;
;
;
;
.
SEZ
(. 4.9). 

. , 
, , / 
. 
, .

107

4.

IRC

( 
).

5.

: 

SEZ (. 4.9) :
: SEZ
, , 
, , email, , , ..
: :
:  ; 
; .
: ; ; 
.
: , ,
, .
: 
, ,
, , .
: , 
.
: ; ,
; .
, :
(

?).
(

?).
/ ( TTT

?).
: , , .
TT: ; , , 
, , , .



SEZ, . 
SEZ , 
,
IRC D/CH 
.
SEZ:
IRC D/CH
(. 12 SEZ,
4.9);
/ 
/ (. 35
SEZ, 4.9);
,
, (. 69
SEZ, 4.9).

108

4. IRC

4.4.4.
SEZ 
IRC D/CH
IRC D/CH . ,
. 19992001 ., 71% , 
SEZ, 
, ,
IRC
4.8.

52

37

1999 2001

17

71%

17

: ,
SEZ

109

4.

110

NACE

www

email

(2)

1994, startup

Solar AG

4.9 SEZ

SEZ

5.
: 

111

30

. ?

1994, startup

/
.

. . 2 3

.
1
1

1.

DE
DE
USA
DE

3.

. ?

ISO
EU
.

5
:

. : , , ,

.
.

. .

2.

SEZ

4.

4. IRC

112

,

.

(24 )
, ,

SEZ




6
()



(24 )
, ,
: .

5.
: 

/:
TT ?
?

3.

2. .

1.

(, )

1.5

1.5




6 .
()







.
.

SEZ

4.

4. IRC

113

114

,

(5. /)

( )

SEZ

5.
: 

2.


3. Cordis/ BBS

, 4. .


5. .

x
6. .

7.



1.

.
/
?

/


?
,
.
,


()

SEZ

4.

4. IRC

115

116


2
( ), (
)

SEZ

5.
: 

01

01

01

01

01

5.

. 02

01

4.

00

. 2001.

. 02

00

SEZ

4.

3.

2.

1.

4. IRC

117

118

Euro

.

SEZ

5.
: 

4. IRC

4.5.

TTT.
2002 2003 ., 70,3% ,
InnovationQuest ( ),
, ,
IRC. , 15,5% 
TTT.

4.5.1. IRC Portugal (ISQ)


Instituto de Soldadura e Qualidade (ISQ) IRC, 
. IRC

. IRC, , 
 , ,
 , ,
.
IRC ( IRC@ISQ) 
:

,  , ISQ.

.
IRC@ISQ :

,
;

IRC;

IRC;

119

4.

IRC Portugal (ISQ) ( IRC@ISQ)


, 
.
IRC@ISQ :

, 
;
, 
;
, 
;

.

: 


;
.

4.5.2. : InnovationQuest

5.


. , 
, , 

.
IRC Portugal (ISQ) ,
InnovationQuest, 
.
,
1997 ., . 
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, 
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, 
,
;
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, 
.
, 
.
, 
.

.
IRC@ISQ 35 
, 7 : ; 
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; (. 4.10).
, 

. , ,
.
InnovationQuest : 
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, 4.17.

120

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, 4 , . 
,
.
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4.17:  IRC@ISQ

121

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.
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: 

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11 PD3

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12 PD4 ,

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13 PD5

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14 PD6

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15 PD7

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16 IS1

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17 IS2

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18 IS3

IS

19 IS4

IS

20 IS5

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21 IS6

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22 IS7

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23 OM1

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24 OM2

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25 OM3

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26 OM4

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27 OM5

122

4. IRC

#
28 SP1

SP

29 SP2

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30 SP3

SP

31 SP4

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32 BM1

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33 BM2

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34 BM3

BM

35 BM4

4.

SP



IRC@ISQ (
, ),
. IRC@ISQ 
, .
ISO/IEC 15504 Process
Assessment. 
IRC@ISQ.

IRC@ISQ  
, ,
,
.
,
, 
, , 
. , 
, ,
.

123

: 

4.5.3.

5.

InnovationQuest :
;
;
, ;

.
(. 4.23)
,
, /, 
.
IRC@ISQ, IRC ( , 
) .
 IRC@ISQ ,
, , .
, (, ,
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, InnovationQuest 4 :
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1 .

IRC 
.
InnovationQuest 
PC, , 
, 35 
 .
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( : 
, , , .., IRC: ,
.);
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) .
35 
, 
. , 
4 ,
(. 4.18).

124

4. IRC

4.

4.18: InnovationQuest
, ,
, /
:
1. ;
2. ;
3. ;
4. / .
, 
 / 
(case studies)
.
, ,
, .

2 . ,
. 
InnovationQuest, IRC@ISQ 
, , 
, 35
, .
IRC@ISQ , ,
. 
, , 
, 
, : , ,
, .
,

125

: 

. ,
,
:
4.11. 

5.

, .
, .


, .

, /
. ,
,
.


,
/ .

IRC@ISQ 
. , 
 ,

,
(. 4.12).
4.12.


,
.

126

4. IRC

, ,
,  
, NPLF (Fully, Partially, Largely Not achieved).

4.

4.19: NPLF
.
, 4.20,
.
, , .
/18 , 

.
, IRC

,
. , 
, 
.
, ( 4.20) (
), 
, .

18

24 .

127

5.

: 

4.20:
4.21 
. , 1, 
1 , .

4.21:

IRC@ISQ ,
.

128

4. IRC

3 .
IRC
, . InnovationQuest
( 2024 ), 
, . 
4.22.
, , , 
.,
.
.

2.






3.










4.

4.22: IRC@ISQ

129

4.

IRC@ISQ
1.



: 

4 .
, IRC 

IRC@ISQ.

5.


, 
InnovationQuest, :
;

, 35 
;
IRC 
 
;
.
,  ,

;
IRC, ,
;
, 
, 
, .

4.5.4.
, IRC@ISQ,
TTT. 2002 2003 ., 70,3% ,
InnovationQuest,
, .
, 15,5% TTT.
4.13.

.02
. 03

130

101


TTT
TTT
71

11

70,3%

15,5%

4.

4.23: InnovationQuest

4. IRC

131

: 

4.6.

5.

IRC Catalonia 
,
TTT (Expression of
Interest EoI) .
IRC Catalonia
, , 

TTT.
(EoI Networking Services):
,
IRC Catalonia ,
;
, 
; ;
, 
. ,
.
 
.

4.6.1. IRC Catalonia


(CIDEM IRC
Catalonia) .

, 
. CIDEM 
.
.

IRC Catalonia , 
().
IRC Catalonia 
, 

.
IRC Catalonia

(TTT), ,

132

4. IRC


. , IRC
Catalonia 
, . IRC
Catalonia
. IRC
Catalonia , 
, 
. IRC Catalonia
,
(Innovating Regions in Europe IRE). 
IRC Catalonia IRC.

CIDEM ,
.
, ,
, 
, .
: ; ; 
;
; , .
, , 
,
 Innovation Tomorrow.
CIDEM 
2005
2008 . 
,

, .

133

4.

IRC Catalonia , 
, , , 
, , , 
,
.

: 

4.6.2. :

5.

IRC Catalonia
, 
TT (Expression of Interest EoI) 
.
IRC Catalonia
:
.
, .
.
.

, 
, :
;
;
;
.
, , IRC 
, 


.
IRC Catalonia 
,
, 
IRC Catalonia.
IRC Catalonia , , 
EoI, 
,
( ) , 
.
IRC Catalonia .

, IRC Catalonia, 
IRC .

134

4. IRC

4.6.3.
,
TTT ( ) 
IRC Catalonia.
:
1. ( / / ).
2. .
3. .

EoI, TTT
.
(EoI)
( ) ( ).
, , .
EoI , T/
. IRC Catalonia 
IRC, c ( IRC Catalonia 
IRC).
IRC Catalonia IRC
.
, IRC Catalonia
.
:
(, 
, ).
IRC Catalonia ,
;
. IRC
Catalonia IRC.
EoI , T/ 
. :
IRC Catalonia ( ) 
, 
. ,
.

135

4.

:
.
.
IRC Catalonia.
IRC (IRC, ).

: 

, IRC Catalonia :
;

IRC.
IRC Catalonia
.

5.

, IRC
Catalonia 
.

IRC Catalonia , 
(Checklist), , 
(. 4.25).
, ,
(. 4.26).
,
, 
(.
4.27).
, 
, : 
, .

(, 
).
1)
,
, , 
, .

, IRC Catalonia.
2)
, , 
 ,
(
).
IRC Catalonia 
, 
.
, Checklist
(. 4.25), IRC Catalonia
.

136

4. IRC

IRC Catalonia , 
, 
, IRC Catalonia.
3) (T/T)

( ), :
 
;
, ;
.

, 

(a) (b) , , 
, , ,
(a+b), .
:
;
;
;
;
;
;
;
.
IRC Catalonia , 
,
.
, IRC Catalonia
,
.

, IRC Catalonia,
, .

IRC
Catalonia, ,
.

137

4.

,
,
, .

: 

5.

IRC Catalonia
,
.
, 
:
1. ( ), 
;
2. n ( 
), ;
3.
( ), 
, ,
, 
.
(winwin), 
TTT .
, 
PCCP Pla de Consolidacio i Competitivitat de la PIME (20002006)
, .
4.14. EoI 2003 .
EoI

EoI

EoI

79

11


IRC Catalonia 
,
.
IRC Catalonia 
( ) .


IRC Catalonia
, , 

TTT.
IRC ( 
), 
IRC.
EoI Networking Services ,
IRC Catalonia , 
.

138

4. IRC

EoI Networking Services:


, ;
.

.
,
. , 
.

4.6.4.

4.15.

2003

EoI,

EoI 2003 .

105

229

45,85%

139

4.

( EoI, 
, EoI), 2003 .: 45,85%.

4.24: EOI Networking Services

5.

: 

140

4.

4.25:

4. IRC

141

: 

5.

________________, ,
________ (), 
, __________ ().

1. : , 
___________. , 

,
, .

, , 

.
2. : ,
,
, , 
. 

,
, 
,
, ,
, .
3. : 
,
,
. ,
, , 
, 
.
4. : ,
3, ,
, :
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,
;
(b) 
, ,
;

142

4. IRC

(c)
, , ,

;
(d) ,
, ;
(e) .

6. : 

. 
 , ,
, ( ) ,
,
, ( )
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C, ,
,
. , 
, , ,

.
7. :
(a) ,
,
. 
, , ,
, .
(b) 
.
(c) 
XXX.
(d) 
, (5)
.

143

4.

5. : , ,
, ,
(
), , 
.

5.

: 

:_________________________

:___________________________

_________________________
( )

:______________________
( )

: _______________________

:_________________________

: _________________________

:________________________

: Office of Technology Administration, Bayton College


of Medicine, USA.
http://research.bcm.tmc.edu/OTA/bcmtmodels.html
: IRCIRE CU
,

4.26: .

144

4. IRC


_____ () XXX,
XXX, XXX ().


. 
, XXX () 
, .
B. ,
, , , 
.
C. 
.
:

1.
__________________ (
).

2.

:
2.1 , 50% 
, , 50% , ,
50% , 50% .

145

4.



1.
2.
3. ,
4.
5.
6.
7.
8.
9.

10.
11.
12.

: 

2.2 ____________________.
2.3 
,
.
2.4 /, 
, ,  
.

5.

2.5 ____________________.
2.6 ,

/ , / 
, ,
, ( 
).
2.7 
, .
2.8 
, , , , , , , 
, , , , , ,
_______________ ()
___________________.

3. :
3.1 , , 
, , (i)
, , (ii)
, (iii) , 
, , 
, , .
3.2 ,
XXX, 
.

.
,
, , 
.
3.3 ,

, , ,
/ .

146

4. IRC

3.4. , , ,

, ,
(i) 
3 ; (ii) 
,

, ,
.

4.1 


.
,
:
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.
4.2 , 
, ,
, .
4.3 , 
, , 
, , ,
, , 
,  .

, , 
30 , .
, 
, , .

5.
5.1 ,
,
:
XXX,
,
;

147

4.

4.

: 

5.

XXX, 

, ;
__% 
; ,
XXX 1 

.
5.2 ,
, , 
, :
30 , 
___% , 
, ,
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, ;
30 , ,
10% 
, ,
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. 

5 ,
. , 

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;
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5.3 1 
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) , 
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.
,
, , 
, 
. , 
,
.
5.4 30 31 , 30 , 30 31 , 
,
,
, 
, (), ,
3 , 
. ,
:

148

4. IRC

;
;

, .


, , 
.

5.6 , , XXX
, .
.

6.
6.1 XXX .
6.2 2

, ,
90 
, , 
, , 

/.
6.3 3

, , 90 

, ,
, , 

/.
6.4 6 : (i)
; (ii)

, , 
, , , 
,
, ,

149

4.

5.5 , 
,
, 
( ) 

(, , )
.

: 

5.

, 
/, .
6.5 :
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/ , 
,
;
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(
) , 5, 
, 30
, 
;
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, 30 
,
;
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, 180
, 
;
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6.6 , :
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, 
;
b)
, 
, 
5;
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( ), 10
( ) .
7.

,
, .

8.
, ,
, , ,

150

4. IRC

, , (
) ,
, , 
, 
, , .
9.


.

10.1 , , 
, ,
, :
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(ii) ,
(iii) , , 
, 
, 
, :
;

, , , 
;
, 
;
;
;

.
10.2 ,
,
, 
.
3 .
10.3 
, , 30 
, 

. ,
60 ,
,
.

151

4.

10.

: 

5.

11.
, ,
,
. 
/, 
, ( )
, XXX 
. ,
XXX. 
, 
. 11
, 
.

12.
12.1 
,
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, , 
, , 
.
12.2 , , 
, 
, , , XXXXX:
, , XXXX
, , , 
.
12.3 , 
, ,
.
12.4 
XXX.
12.5 

.
12.6 , 
.
12.7  , 
, , , , .

152

4. IRC

,
.
() _______________________
__________________________________
:_______________________________
: ________________________________
:_______________

4.

() _______________________
__________________________________
:_______________________________
: ________________________________
:_______________
:
_______________________________
______________________________
:_______________
:
_________________________________
:______________________________
:_________________
4.27: .

153

: 

5.

4.7.
Matrix Model Organisation ( ) 


, .
IRC BIRC :
TTT;

;
IRC BIRC 

;
.
Matrix Model Organisation, IRC,
IRC,
, , 
,
.
,
.
, 
IRC , ,

.
, Matrix Model Organisation, 61,3% 
, , 
, ,
IRC, 65,8% ,
, .

4.7.1. IRC B.I.R.C.


BIRC IRC 
, 
, .

( Technopol,
), BIRC, , .
, 
IRC 10 Value Relay Centre
IRC , BIRC
(
, BBS,
IRC  , .).

154

4. IRC

BIRC 
. IRC 
, : , , 
, / ,
, 
(), , , 
.

4.7.2. : Matrix Model Organisation


, IRC BIRC
:
TTT;

;
IRC BIRC 

;
.
, 
. 
, IRC 
, ,
 .
, , IRC
BIRC, IRC BIRC. 
4 (

).
5 , 
.
: ; ;  ; 
; . 
, BIRC ,
.
Matrix Model Organisation, IRC,
IRC,
, , ,
.

155

4.

BIRC , 
. 
, 
, ,
BIRC .

: 

5.

BIRC
4 :
1. , 
.
2. , 
BIRC.
3. .
4. .
,
, Techno Sheet, 
,
.
Techno Sheet , 
IRC BIRC, ,
,
, 
IRC. Techno Sheet 
, , 
( , , ,
, ), , 
 (
, , 
, , ..).

, 
, 
, BIRC.
, BIRC 
.
, BIRC, 
, ,

. BIRC
DIAPRO.

156

4. IRC

4.7.3.
, IRC BIRC, ,
IRC 
, , 
IRC , 
IRC TTT (. ).

, .

, , 
BIRC. ,
IRC BIRC, , ,
email ,
BIRC.

,
BIRC.
IRC , IRC 
, 
, .
IRC, , 
,

. ,
.
, Techno Sheet
,
(. 4.30 4.31), 
,
IRC, IRC . 
, IRC.

157

4.


(. , 1) 
. :
BIRC : 2/3 IRC

,
;
: , 
IRC 
. , , 
, ,
 (, , 
..),
.

5.

: 

, 
. 
, , ,
, , , 
.. ,
Techno Sheet ( ), 
, :
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.
Techno Sheet 2 :
 , ,
, .

.
, ,
, , SWOT .
.
, 1/2 , 
, 
, 
,
BIRC. , BIRC 

.

BIRC (. , 2) 
, IRC BIRC.
IRC BIRC 
.
BIRC DIAPRO
( IRC RhoneAlpes/Auvergne, BIRC 2001
.)19. 
, ,
, .
:
Techno
Techno Sheet,
Sheet,

17

Diapro . 4.3 Diapro ExtraLight.

158

Diapro
TechnoSheet,
Sheet,

BIRC

4.

4.28: Matrix Model Organisation

4. IRC

159

: 

5.

; 
IRC , 
,
IRC. 
, ,

, 
, 
.
DIAPRO BIRC:
/ 
;
,
BIRC
.
10 ,
.

IRC BIRC
(. , 3):
:
, 
, ,
 , 
..;
, :
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,
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, ..;
, 2 , IRC BIRC 
,
, .

, 
, IRC BIRC, 
, ,
(. .4.28, 4).
IRC BIRC email, ,
, IRC ( 
).
:
a) .
b) .

160

4. IRC

c) TOMS . 
online BBS,
, .
d) (T/T): 
, , BIRC
, 
BBS,
. 
.
, BIRC 
,
.

Techno
Sheet,

Techno
Sheet,

Techno
Sheet,

TOMS

Techno
Sheet,

T/T

Techno
Sheet,

4.29: IRC
, 7 10 , IRC BIRC
. 
IRC BIRC, ,
, IRC .
, ,
IRC, . , , IRC 
,
.
, IRC
, 
, , , 
. , IRC
. IRC 
( ).
, IRC 
, 
. .

161

4.

, BIRC
. IRC 
, IRC
TTT. .

: 


Techno Sheet 

, . Techno
Sheet 
, 
,
.

5.

4.7.4.
Techno Sheet , 
IRC . 2002 . 61,3%
, , 
, , 
IRC, 65,8% , ,
.
, , 
( 2003 2003) 3 .
4.16.
,
IRC

290

191

01/04/2002
31/03/2003

20

65.8%

290

178

01/04/2002
31/03/2003

21

61.3%

20

(% , )

21

: , .

162

4. IRC

FOR / 141
: 01
: 1/

BRUXELLES TECHNOPOLE /
BRUSSEL TECHNOPOOL
TECHNOFICHE / 1: LINK

4.


N TVA:
Pole
()
:

NACEBEL

SIC

/ 
/

Effectif s

.
GSM

Email

4.30: Techno Sheet 1

163

: 

FOR / 142
: 01
: 1/

BRUXELLES TECHNOPOLE /
BRUSSEL TECHNOPOOL
TECHNOFICHE / 2:
n

R&D


...............


..........................

5.

:
:
:

SDRB

ECOBRU

CCIB

SRIB

BRUSTART

UEB

INTERFACES

CABINETS

IBGE

BRUEXPORT

MRBCR&D

MRBCEXPA

EEBIC

MVILLAGE

164

4. IRC

SWOT

4.

TECHNOPOL
Technopol Info

BIRC +
PCRD

CRAFT

Innoflash

165

: 


CT  MT  LT

5.

:
Food Info Alerte
ITScan
Mat&Procedes

Alerte E CALLS

T / T

PCRD

CRAFT

4.31: Techno Sheet 2

166

4. IRC

4.8.

IRC CentrEST
, :
IRC
;
, 
IRC.
, IRC CentrEST
, Technology
Watch Global Offer ( ), 4
:
1. .
2. .
3. .
4. / .

( ) 
(), 
.
Technology Watch Global Offer 
:
IRC CentrEST
;
IRC CentrEST

.
Technology Watch Global Offer
.
6 TTT,
Technology Watch Global Offer 2002 2004 ., 3 
, 50%.

167

4.

IRC CentrEST ,

.

(, / )
, .. 
:
;
;
;
.

: 

4.8.1. IRC CentrEST

5.

IRC CentrEST ARIST Bourgogne ,


:
(EIC Centre)
(ARIST FrancheComte)
 (ARIST ChampagneArdenne)
ANVAR ( ).
.
ARIST Bourgogne :
IRC CentrEST;
;
,
();
IRC.
EIC Centre, ARIST Champagne
Ardenne ARIST Franche
Comte 
IRC , ,
.
ANVAR .

.
IRC CentrEST , 

. , ,
, 
.

( ANVAR
), ( IRC RhoneAlpesAuvergne) 
( IRC).
, 
.

168

4. IRC

4.8.2. : Technology Watch Global Offer


IRC CentrEST , 
.
IRC ,
.


( ) (
), .
4.17. / Technology Watch Global Offer
/

Technology Watch Global Offer


(, , )

/
(
)

/
(
, ,
/ )

(
)

()

4.18. Technology Watch Global Offer


( )

500

18%

500

18%

1500 / 6000

12%

500 / 1500

26

52%

50

100%

169

4.

IRC CentrEST, 
ARIST Bourgogne, ,
4 (. 4.17 4.18):
1. .
2. .
3. .
4. / .

: 

Technology Watch Global Offer


IRC CentrEST. 6 TTT,
Technology Watch Global Offer 2002 2004 ., 3
, 50%.

5.

4.8.3.
, 
, ANVAR, 

, 
.

,
.
( 
). ,
IRC CentrEST.

, .. :
;
;
;
.
, IRC CentrEST 
, :
IRC 
;
, 
IRC.
IRC 
, IRC.
echnology Watch Global Offer, 
4 , :
1. ( ).
2. ( ).
3. / .
4. .

:
.
.
.
.

170

4. IRC

1.
, :
, ,
;

;
;
BBS.

4.

4.32: 22

22

,
Arist Bourgogne, IRC CentrEST ,
, , .

171

: 

5.

:
.
, 
/ .
230 IRC.
T  IRC CentrEST: (www.euroinnovation.com)
T  Cordis.
, 
 .
.
:
.
ARIST Bourgogne 
.
.

.
:
BBS .
500 .
, IRC CentrEST 
, 
: A4 
4 (; ;
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.
,
. . 4.33
IRC CentrEST .

172

4. IRC

4.
4.33: IRC CentrEST

173

: 

5.

2.
, :
;
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).

4.34: 23

.
, / 
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.
,
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23

,
Arist Bourgogne, IRC CentrEST ,
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174

4. IRC

.
ARIST Bourgogne .
.

.

BBS
.
500 .

4.

3. /
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:


;
;

;
;

;


;

.

.


4.35:
.
24

.
(, CDRom, ).

ARIST .
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, Intelligent agents (
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24

, ,
Arist Bourgogne, IRC CentrEST ,
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175

: 

.
(, CDRom, ).

1500 (
24 ).
5000 ( 520
) 9000 .

5.

4.
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, 
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.

,
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4.36: 25
.

(, CDRom, ).

1500 6000.

25

, , Arist Bourgogne.
IRC, ,
.

176

4. IRC


Technology Watch Global Offer , IRC CentrEST
,
IRC.

Technology Watch Global Offer


:
IRC CentrEST 
;
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.

177

4.

IRC CentreEST:
;
,
;
4 :
1) ,
2) ,
3) ,
4) / ,

, , , 
,
(, ,
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. 4.37: Technology Watch Global Offer

5.

: 

178

4. IRC

4.8.4.
Technology Watch Global Offer 
. 6 TTT, 
Technology Watch Global Offer 2002 2004 .,
3 , 50%.
4.19.
 TTT,


T.W. Global Offer

2002 2004

50%

179

4.


TTT,
TWGO

: 

5.

4.9.
IRC North RhineWestphalia/Malta
/
IRC 
.
,

.
,
IRC North RhineWestphalia/Malta :
,


. : 75% 
, IRC North Rhine Westphalia,
TT, TT 
;
, 
IRC North RhineWestphalia/Malta:
, 20002002 ., 2/3 ( ) IRC 
, ,
,
.

4.9.1. IRC North RhineWestphalia/Malta


IRC ,
/ (
/NRW).
IRC , 700000 . 
: 500
.
,
, , .
, 1995 ., IRC , 
. ,
IRC, 
, ,

.
IRC 
, IRC

.

180

4. IRC

 

, , 
.
. IRC NRW
(TGE)
29 26 IRC.
, 

. IRC NRW 
.

4.

4.9.2. :


/ 
IRC
. 
,
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RhineWestphalia/Malta :
,


. : 75% ,
IRC North Rhine Westphalia, TT,
TT ;
,
IRC NRW, 20002002 .,
2/3 ( ) IRC ,
, ,
.
1998 . IRC NRW TGE,
,
, 5 
. 
, IRC NRW (Envitec, 1516
2001 .), :
134 ( ,
), 133
22 ;
342 ;
2 /,
.

181

: 

4.9.3.
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3 (. 4.38):
1:
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5.

:


, .
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1500 , . , IRC
NRW IRC . 
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, .
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/ , 
( , , / 
, / ..).

26

Zenit  ,  . .

182

4. IRC


/ .

, 
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.


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,
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, 
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, 
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10 , .


(. 4.38), .
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30 ;
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183

4.

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,
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4.38:

5.

: 

184

4. IRC


, 
, (. 4.38).
( 1, 3, 6 12
). IRC NRW:
;
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/
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IRC NRW:
;
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, Zenit

,
.
, ,
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.

185

4.

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4.40) , .
(. 4.41),
:



( ) ( 3 :
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( 4 : ; 
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)
( 3 : , 
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: 

4.9.4.

5.

, IRC NRW,

. 1998 ., IRC NRW 4 
TGE (ENTSORGA 1998, ENTSORGA 2000, ENVITEC 2001 Entsorga
2003) , 

. 2000 2003 .:
27 ;
36 2000
2003 .
4.20.

2000 2003

 TTT,

TTT
27

36

TTT,

.

75%

4.39:

ZENIT


( )

ZENIT GmbH

, ( )

186

4. IRC

0.
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3.
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187

4.

2.
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2
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4
5

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5.

/:________________ :___________________

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50% , 
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7.500,00, 1/3
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, ( )

188

4. IRC

ZENIT GmbH Postfach 102264 D45422 Mulheim/Ruhr

ENVITEC
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.
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,
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 ZENIT GmbH
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: +492083000444 / : +492083000461
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4.40:

189

4.

ENVITEC.
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: 

TGE *) **)
: ENVITEC
: Messe Dusseldorf
: 15/16 2001
( )

5.

93

41

134

87

46

133

14

22

55

19

74



IRC

10

17

65

30


,  /
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191
140
9
342

95


3
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email: SW@Zenit.de
**) TGE
4.41:

190

4. IRC

4.10.

4.10.1. IRC North Rhine Westphalia/Malta


IRC ,
/ (
/NRW).
IRC , 700000 . 
: 500
.
,
, , .
, 1995 ., IRC , 
. ,
IRC, 
, ,

.
IRC 
, IRC

.

191

4.

IRC North RhineWestphalia/Malta 


IRC.
IRC North RhineWestphalia/Malta , 
20002003 .,
, 16.8% 
.

, IRC North Rhine
Westphalia/Malta
, :
IRC North
RhineWestphalia/Malta;

IRC ( 
);
.
IRC North RhineWestphalia/Malta:
;
, IRC;

.

: 

 

, , 
.

5.

. IRC NRW
(TGE)
29 26 IRC.
, 

. IRC NRW 
.

4.10.2. :
IRC North RhineWestphalia/Malta 
IRC. 
, 20002003 .,
, 16.8%
. 
, IRC North Rhine
Westphalia/Malta 27,
:
IRC North Rhine
Westphalia/Malta;

IRC ( );
.
IRC North RhineWestphalia/Malta:
;
, IRC;

.
, IRC NRW IRC:
1. ;
2. ;
3. IRC NRW Newsletter;
4. .

17

,
, . P. Kotler, Marketing Management, Prentice Hall
International (1997).

192

4. IRC

, , 4.21
( 20002003 .):
4.21. IRC NRW (20002003 .)

&

IRC NRW
Newsletter

()



()

88.300

12.500

13.200

10.910

124.910

, %

70.7%

10%

10.6%

8.7%
744.445

% ,

16.78%

4.10.3.
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, (. 4.42).
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,
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(. IRC NRW).
, / ( 
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.
IRC NRW
, IRC
. ( 
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(), 
.

193

4.

IRC

: 

, IRC NRW,

, ,
.

. 4.42:

5.

,
IRC NRW , 
,
, .

194

4. IRC

, , ,
, , .



.
, IRC NRW,
.

,
,
,
IRC NRW.
, 
.

4.10.4.
IRC North RhineWestphalia ,
IRC. , , 
, IRC
, 16.78% 
IRC (. 4.21). IRC
NRW ,
.
4.22.


IRC


IRC

2000 2003

744.445

124.910

16.78%

195

4.

IRC NRW
,
IRC.

: 

4.11.

5.

2002 . IRC HELP FORWARD ()


. 

,
,
.
, ,
TT, , , 
 , 13%
IRC.
, IRC 
IRC HELP FORWARD,
.
 IRC HELP FORWARD
:
1. ,
, 
. 
, . 
IRC
, :
a. , 
;
b. IRC, , 
,
.
2. , IRC
, , 
.
3. ,
IRC.
IRC HELP FORWARD
, ,

, .

196

4. IRC

4.11.1. IRC HELP FORWARD,


HELPFORWARD (Hellenic Project for Wider Application of R&D)
.
(FORTH) (FGI) 1991
(GSRT)
STRIDEHELLAS, 
 .

1999 . GSRT HELPFORWARD 5


() , 6 .

, 
 , 
,
.
13 (8 IRC) HELPFORWARD ,
,
,
, 
, 

.
1995 . HELPFORWARD 

: 

.

, IRC HELP FORWARD 2002 .
IRC IRC.

197

4.

1995 ., 
(FING), HELPFORWARD 
(IRC)  
.

: 

5.

4.11.2. :
2002 . IRC HELP FORWARD 
.
, 

, .
IRC HELP FORWARD, 
, :
IRC
;
IRC 
;
IRC,
, ;
, 
.

( 2000 .), :
;
;
IRC.

, .
4.43
IRC HELP FORWARD.
( 2002 .) 
IRC:

/
(15) ( ):
1.
2. TOout: , (
)
3. TOin: , (
TT)
4. TRout: , ( )
5. TRin: , ( 
TT)
6. RTDPS: 
7. FUND: ( , spinoff
)
8. TTEvent: ,

9. MISSION:
10. TA:

198

4. IRC

11. TW: ( &


)
12. BTO:  (TO TW)
13. BTR:  (TR TA)
14. RTDexplo:  ( TW
TIP/BP / )
15. RTDProp:  /
.
.
IRC .

4.

4.43: IRC HF

199

5.

: 


( )
150 (+) .
:
Praxi Newsletter;
;
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( );
(
) ;
( ) 
;
IRC HELP FOR
WARD ( ).
IRC 
, ,
, (.
4.11.3).

 (PraxiTool IS), 
,
Microsoft ccess.
 IRC HELPFORWARD 
PraxiTool IS.
,
, 
.
, online, 
. 
.
, IRC HELP FORWARD
2003 ., 13% IRC. :
166 ;
12 TT;
, 
.
4.23.

200

4. IRC

4.23. IRC HELP FORWARD 2003 .


RTO
RTDexplo

()



()

25.000

1.800

51.200

78.000

, %

32.1%

2.3%

65.6%
600.000

%
,

13%

, , IRC HELP
FORWARD
:

IRC 
.
, 
IRC HELP FORWARD.
IRC , 
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(, ,
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(
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201

4.


IRC

: 

4.11.3.

,
IRC HELP, .

5.

IRC HELP FORWARD


, , 
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, IRC (.. ,
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:
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(/ 
).
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, :
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, 
. (
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IRC.

202

4. IRC


IRC HELP FORWARD
 IRC. , , . 
( 4.11.2).

19952000 . . 
IRC , 
. ,
IRC .


IRC HELP FORWARD 
. IRC
.
(. 4.24)  (..
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..). 
, .
.

, ,
.
, 
.
4.24. IRC HELP FORWARD

: 1; 2; 3

&

28

: S. Chadwick: Ongoing Information Gathering, Business Development Focus.


www.chadwickconsulting.com

203

4.


. , 
, ,
28.

5.

: 



, IRC HELP FORWARD ,
. :
( :
Praxi
Newsletter; ; 
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( );
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);
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TIP/BP /
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.
,
(BTO, BTR, RTD Explo).
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IRC HELP FORWARD 
, IRC
() 
, 
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IRC,
.
, 
, 
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, , :
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204

4. IRC

,  IRC HELP FORWARD


, , 
.

4.

4.44:  IRC HELP FORWARD



( ), 
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TT , 
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,
.
, 
.
4.25.

()

150

205

: 

IRC 2500 
IRC. 
2001 .,  IRC.
, 
,
. 150 
.

5.



. 
. . 4.26:
4.26. IRC HELP FORWARD

23

45


IRC HELP FORWARD 
.
,
. , 
.
, , 
, 

, ,
29.
, IRC HELP FORWARD 
, 
, 
.
, 
. PraxiTool IS ( LAN 
)
(. 4.45).
29

: R.S. Dooley: Relaboring the notsoobvious: consensus, commitment and strategy


implementation speed and success. Journal of Management, Nov. 2000.

206

4. IRC

, 
, , .
(. 
4.13 PraxiTool IS: ), 
, .


, , , , 
, . IRC
HELP FORWARD
, .


 IRC HELP FORWARD :
,
, 
, .
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, :
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,
.
, IRC 
, ,
.
,
IRC.

4.11.4.
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IRC.
, , TT
, , , 
, 13% IRC (.
4.23 ).
4.27.


IRC


IRC

2003

600.000

78.000

13%

207

4.

IRC HELP FORWARD 


, 
, .

5.

4.45:

: 

208

4. IRC

4.12.

,
, 
, 
.
, 
, , 
, , 
.

60% 
,
, IRC, 50 %
TTT, IRC IRIDE 
.

4.12.1. IRC IRIDE


IRC IRIDE 1993 . Value Relay Centre (VRC) 
. 1995 . 
. Tecnopolis CSATA 
IRIDE.
, IRC 
(DISL), 2000 .
IRC IRIDE , 4 : 
, , . 4 
: Tecnopolis CSATA, Sviluppo Italia (: 
, ),
, (ENEA)
(ARPA).
2004 2008 . IRC IRIDE 
Tecnopolis CSATA, ENEA, Sviluppo Italia Basilicata Spa 
Federico II.

209

4.

, IRC IRIDE :
, 

IRC IRIDE 

.
, 

.

5.

: 

Tecnopolis , ,
.
Tecnopolis 
. ENEA
, 
 , 
,
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,
Sviluppo Italia,
.
, 
.
, Federico II 
.

4.12.2. :

, , 
IRC , 
. ,
, 
, . 

,
, , 
.
2002 . IRC IRIDE
/ ;

TTT.
4.28.

,



,

,


210

20/09/2002

19 22/12/2002
5 8/02/2003

10 11/03/2003

4. IRC

2021 2002 ., ,

. ,
, ,
,
.
, 
,
IRC CENEMES 
.
 
IRC.

.
56 2002 ., , IRC IRIDE
, 
,

. 
CNA Bari ( 
/ ).

 (, 
, .) .
( ).
.
911 2002 ., IRC IRELAND 
BBS/TO ref. TGETOTR1 

IRC IRIDE .
.
 
.
. 
. 

, .

211

4.

1921 2002 ., , IRC IRIDE 


. :
.
, 

.

, 
. 20 

.

5.

: 

CNA Bari (
/ ).
, 
.
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,

IRC IRIDE 

.
,

.

4.12.3.
, IRC IRIDE TTT, 
4 (. ):
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2:
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, IRC IRIDE.
, ,
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, 
.
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:

:
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IRC IRIDE 
;
, 
( BBS).
:
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IRC IRIDE ( IRC).
: , , 
,  .
IRC, ( 
IRC)

212

4. IRC

1:
, 
( ) o 
BBS IRC 
IRC IRIDE, IRC IRIDE
. IRC IRIDE

.

, IRC IRIDE
, , ,
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, .
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IRC. 
7 .
2:
,
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.
, IRC IRIDE 
, , , 
 , 
.
IRC IRIDE 
, :
, ;
, ;
, 
;
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.
IRC IRIDE 
, 
. 20 .

213

4.

IRC IRIDE ,
,
, , ,
, 
.

: 

5.

, IRC IRIDE:


IRC;

;
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3:

, 
, IRC IRIDE 
,
, .


:
:

:
:
EMAIL:

:
:

:
:
:
:

:

4.46:

214

4. IRC

, IRC 

. 15 .
: IRC 
IRC , 
. IRC IRIDE
IRC .
, IRC 
.

, 
IRC,
.
4:
 
. : 
, , IRC IRIDE, IRC.



.

,
.

:
 ( ): 

.
.
: 
,
, .
,
. , IRC IRIDE
, ,

(. 4.47).

215

4.

, : IRC 
. 
.

: 

Questionario di valutazione sullevento di


cooperazione tra aziende spagnole e italiane
del mobile imbottito
A un mese dalliniziativa di cooperazione a cui la Sua azienda ha partecipato,
Le chiediamo cortesemente di compilare questo breve questionario per avere una val
utazione sullevento e sulleventuale rapporto commerciale o produttivo instaurato
con altre aziende. La preghiamo di inviarci il questionario compilato per email a:
info@centroiride.it o via fax al numero: 080 4670361.
Nome
dellazienda:
1) Come giudica levento di cooperazione a cui ha partecipato?
Molto positivo

Positivo

Medio

Scarso

Molto scarso

Perche?
SI

NO

2) Ha approfondito i contatti con le aziende spagnole incontrate?


Se NO,
perche?
3) Ha raggiunto o e in procinto di raggiungere accordi di cooperazione?
SI

NO

4) E interessato a partecipare a una eventuale visita alle aziende spagnole?


SI

NO

Perche?
5) Sarebbe interessato a partecipare a un progetto di ricerca europeo?
SI

NO

4.47:

216

4. IRC


, 
 
.

, ,
, 
.

4.12.4.

4.29.
,
IRC

30

25

20

01/04/2002
31/03/2003

30

80%

25

15

01/04/2002
31/03/2003

31

60%

% ,

31

% , TTT IRC, TTT . ,


, ..

217

4.

, 
IRC, .
2002 ., 60%
, ,
IRC, 50 % TTT, IRC IRIDE
.

4.48:

5.

: 

218

4. IRC

4.13. PraxiTool IS:

4.13.1. IRC HELP FORWARD,


HELPFORWARD (Hellenic Project for Wider Application of R&D)
.
(FORTH) (FGI) 1991
(GSRT)
STRIDEHELLAS, 
 .
1995 ., 
(FING), HELPFORWARD 
(IRC)  
.

219

4.

PraxiTool IS
, IRC HELP FORWARD 
, 
. PraxiTool , 
IRC,

.

, IRC.
,
IRC HELP FORWARD .
( , 
) ; 2003 . 
52%.
IRC HELP FORWARD,

. 
,
IRC HELP FORWARD .

IRC HELP FORWARD.
, IRC
HELP FORWARD ,
. ,
 IRC ,
IRC.

: 

1999 . GSRT HELPFORWARD 5


, 6 
IRC HELP FORWARD.

5.


, 
 , 
,
.
13 (8 IRC) HELPFORWARD ,
, 
, 
, 
, 

.
1995 . HELPFORWARD 

: 

.

, IRC HELP FORWARD 2002 .
IRC IRC.

4.13.2. : PraxiTool IS:


PraxiTool IS 
, IRC HELP FORWARD 
, . PraxiTool
, 
IRC,
.
Praxi Tool
1997 .
. 
, ,
, 
IRC .
, email,
, ..

, 
(, , ).
, ,
60 .

220

4. IRC

, ,
, 
IRC HELP FORWARD . 
, 
, 1
 (
(~80%), 
. IRC HELP FOR
WARD (~20%) IRC, IRC HELP FORWARD
).

, 
IRC HELP FORWARD, ..
, .

, . 1997
., TT . 
2 IRC HELP FORWARD,
, . 4 
. 
.
PraxiToolIS Microsoft Access,

. ,
TT HELP FORWARD (, 
, , , ), 
. 
. 
, 
. IRC HELP FORWARD 
.
 PraxiTool IS
 .
PraxiTool IS
. 
. MyPraxi, 

online,
, , ,

.

221

4.


,
,
/ , IRC HELP FORWARD.

: 

4.13.3.
, PraxiTool IS 
, IRC HELP
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