WRITING ACTIVITY 2: YOU WORK AT A HOSPITAL CUSTOMER SERVICE DEPARTMENT.

READ THE FOLLOWING LETTER AND A) REARRANGE THE PARAGRAPHS IN THE CORRECT ORDER B) FILL IN THE QUESTIONNAIRE BELOW WITH THE REQUIRED DATA.
No. 1 Main Street Carrickstown Co. Dublin mb@gmail.com or 084 222222 1 July 2011 Customer Ser ices Manager! St. "ertru#e$s %os&ital! Carrickstown! Co. Dublin 'e( Ser ice &ro i#e# in )os&ital Dear Com&laints *++icer! , am ery #isa&&ointe# because you +aile# to &ro i#e a satis+actory ser ice to )im. -ours sincerely Molly .rown , look +orwar# to )earing +rom you an# to a resolution o+ t)is &roblem. , )a# contacte# t)e *mbu#sman! but t)ey a# ise# me to take it u& wit) you +irst. %owe er! i+ , am #issatis+ie# wit) your res&onse! , am entitle# to re ert to t)em. a/ *n )is +irst nig)t )e +ell out o+ be# an# broke )is leg as )e says no0one answere# )is call to )el& )im to t)e toilet b/ %e was ne er assiste# to eat )is meals an# )ence t)ey went uneaten an# )e lost a lot o+ weig)t #uring )is 1 week a#mission c/ 2rom 2ri#ay a+ternoon until 3ues#ay morning )e saw no #octors as it was a bank )oli#ay weeken#! e en t)oug) we aske# nurses on +our occasions to )a e )im seen as )e was #eteriorating *n 1 June my +at)er 45atrick .rown! D*. 161611! abo e a##ress/ was a#mitte# to t)e )os&ital +ollowing a turn at )ome. %e )a# been ery #e&en#ent at )ome +or two years! re7uiring almost 24 )our su&er ision +rom )is +amily! #ue to #ementia an# &)ysical #isability cause# by a stroke. %e was a#mitte# to St 8ngela$s war# w)ere , s&oke to t)e nursing sta++ an# tol# t)em all about )is #e&en#ency an# )is nee#s. , o++ere# to stay +or a +ew )ours to settle )im in but t)ey sai# no! t)ey nee#e# to assess )im an# t)ey woul# look a+ter )im well. 5lease contact me at t)e abo e a##ress or by &)one. 3o resol e t)e &roblem , woul# like you to +ully e9&lain w)o was res&onsible +or )is care an# w)y t)e abo e )a&&ene#. , woul# like a sincere a&ology +rom t)e )os&ital an# sta++ concerne# an# , want concrete e i#ence t)at t)e +ailures t)at occurre# will not recur +or ot)er &atients.

PATIENTS NAME: CONTACT PERSONS NAME: DATE: SERVICE RECEIVED: LOCATION AND OTHER DETAILS: COMPLAINT: ACTION REQUIRED BY THE PATIENT/PATIENTS REPRESENTATIVE: ANY RELEVANT DOCUMENTS ENCLOSED:

(Adapted from http://www.healthcomplaints.ie/resources/sample-complaints-letters/)